Represent the Ollie brand voice and deliver a memorable customer experience to build long-term relationships with pet parents.
Manage customer relationships across multiple channels including emails, phones, and order management systems.
Help drive initiatives to accomplish the CX Vision of creating a world-class genuinely kind customer experience.
Ollie makes human-grade pet food tailored for dogs' nutritional needs and delivers directly to customers. It is a growing company with a culture that cares deeply about its work and team members.
Own the end-to-end implementation project for PetDesk customers, ensuring a seamless onboarding experience.
Use a customer success-based conversation approach to educate customers on improving processes and saving time.
Conduct comprehensive training sessions to effectively teach customers how to use PetDesk's software features.
PetDesk provides client communication software for veterinary clinics to communicate with pet owners. The company is a remote-first employer with a personable, consultative culture and values delivering exceptional customer experiences.
Take ownership of recruitment across a portfolio of specialist referral vacancies, acting as a trusted Talent Partner to senior clinical and commercial leaders.
Develop detailed understanding of individual clinical disciplines and talent markets to shape recruitment strategies.
Lead sophisticated headhunting and search strategies, building sustainable talent pipelines through market mapping and relationship management.
Inspiring Vet Care is the UK's leading veterinary care provider, trusted with the care of over 2 million animals. They are committed to supporting employee development and wellbeing, offering a collaborative and autonomous work environment.
Serve as a trusted clinical advisor and subject matter expert for internal and external stakeholders.
Communicate evidence-based product information to support treatment guidelines and brand strategies.
Build and sustain strong professional relationships with veterinary professionals and industry leaders.
PBI-Gordon Companies is an employee-owned organization focused on pet and animal health products. They prioritize integrity, innovation, and partnership, fostering a collaborative culture.
Own a dedicated book of veterinarians as their primary relationship partner, with clear retention and revenue goals.
Retain, engage, and grow shift volume through proactive relationship management and data-driven diagnosis of engagement drops.
Build community connection through 1:1 conversations, local events, and conference representation.
Roo is on a mission to empower animal healthcare professionals with opportunities to earn more and achieve greater flexibility. They have built a leading veterinary staffing platform connecting over 20,000 veterinary professionals with more than 9,000 animal hospitals, providing 3 million hours of healthcare and helping vets earn over $200 million.
Own Vetcove's major events end to end, from idea through execution and guest departure.
Lead flagship customer gatherings, annual company retreat, and team offsites creating high-touch experiences.
Turn broad objectives into detailed event plans spanning venues, programming, hospitality, and logistics.
Vetcove modernizes veterinary software and pet healthcare with a procurement marketplace, ecommerce, and practice management. Backed by Y Combinator, it is a fast-growing, mission-driven company serving over 25,000 hospitals.
Be the voice of Nest for partner practices by responding to inbound requests via email, phone, and chat with empathy and urgency.
Build and update self-serve content like help center articles, training videos, and internal documentation that scale support.
Escalate bugs and pain points to Product and Hospital Success, advocating for customer needs in cross-functional syncs.
Nest Veterinary provides fully-managed, tech-enabled care plan solutions for veterinary practices. A high-growth startup on track to 5X this year, we combine design-forward products with a collaborative, mission-driven culture focused on making pet care accessible.
Handle first notice of loss claims for non-complex auto and property insurance claims.
Explain claims processes and answer customer questions with empathy and clarity.
Maintain accurate claim files and coordinate with vendors and third parties.
The company provides auto and property insurance claims services. They foster an inclusive and diverse workplace culture with a focus on employee development and community involvement.
Provide daily phone coverage for the Notice of Loss 800 number and set up claim first notices.
Keep accurate records of customer interactions and provide timely answers to routine claim inquiries.
Serve as a customer advocate and embrace Pete's Principles to deliver outstanding customer experience.
Travel Insured International is a leading travel insurance provider with more than 30 years in business, offering travel protection plans to consumers and agency partners. As part of Crum & Forster's Specialty Business Unit, the company fosters a dynamic, ambitious, and inclusive work environment focused on career development and community support.
Ensure timely and accurate adjudication and payment of medical claims.
Process appeals and disputes by gathering and verifying claim information.
Work independently and as part of a team to meet daily processing quotas.
Sana is a health plan solution built for small and midsize businesses, designed around integrated primary care. Founded in 2017, Sana is remote-first with a fully distributed team across the U.S., valuing curiosity, ownership, and speed.
Acts as the first point of contact for customer requests related to commercial audits and workers' compensation policies.
Establishes and maintains professional relationships with external and internal customers.
Completes research, coordinates with departments, and documents transactions accurately.
Liberty Mutual provides insurance and related services, including premium audit and workers' compensation support. The company is a large, global insurer with a culture that values inclusion, support, and professional development.
Manage commercial general liability claims from investigation to resolution, including coverage analysis, damages evaluation, and negotiation.
Handle bodily injury, auto material damage, and total loss claims, including vehicle appraisal, subrogation, and salvage procedures.
Ensure compliance with state regulations, maintain accurate reserves, and provide excellent customer service to insureds, agents, and internal stakeholders.
Berkley Southeast Insurance Group is a member company of W.R. Berkley Corporation, a Fortune 500 company, offering local underwriting, risk services, claim, marketing, and audit services for agents and policyholders in the southeastern US. As a part of a large, well-rated organization, the company emphasizes a broad underwriting approach for best-in-class businesses.
Respond to commercial inbound calls, chats, and emails from patients, healthcare providers, and vendors in a professional and empathetic manner.
Identify and report potential Adverse Events (AEs) and Product Quality Complaints (PQCs) with accurate documentation.
Triage medical information inquiries to the appropriate department and provide on-label responses using standard content.
Alphanumeric provides customer engagement and commercial support services for major companies, including one of the largest pharmaceutical firms globally. They offer a permanent, full-time remote position with training and benefits, fostering a culture of growth and personalized service.
Call trainers and assist them in completing their registration.
Earn ₹15 for every successful registration.
Communicate in English, Kannada, Telugu, Tamil, or Hindi.
Petsfolio provides premium pet care services and a community of trusted pet experts. Founded on a passion for animals, they ensure pet parents have access to reliable, compassionate professionals.
Develop a deep understanding of breeder needs and position insurance program offerings effectively.
Execute high-volume outbound outreach via email and phone to engage and qualify leads.
Build and manage a healthy pipeline of prospects, tracking activity in CRM.
Fetch is a pet insurance company dedicated to helping pets live their healthiest and happiest lives. It is a high-growth Warburg Pincus portfolio company with over 350 employees.
Own and evolve recruiting strategy across all teams.
Partner with leadership and hiring managers to design targeted hiring plans.
Build and maintain proactive sourcing pipelines for both active and passive candidates.
Vetcove modernizes the future of veterinary software and pet healthcare with a suite of platforms including a procurement marketplace, ecommerce, and practice management system. They are a fast-growing, mission-driven company backed by Y Combinator and top venture investors, serving over 25,000 hospitals across all 50 states.
Develop approximately six in-depth veterinary case stories per year for publication.
Translate complex veterinary toxicology information into compelling, accurate editorial content.
Write primarily for veterinary professionals while ensuring stories remain accessible to pet parents.
Client is a 24/7 animal poison control center that has been serving pet parents and veterinary professionals for more than 20 years. Its team provides specialized toxicology expertise to help callers when pets experience potential poison exposures.
Provide outstanding customer service to families and coordinate information between physicians, insurance companies, and clinics.
Obtain insurance authorizations and research benefits, eligibility, and authorization requirements.
Communicate cost shares and financial responsibilities to families to help them make informed treatment decisions.
Cranial Technologies is the only company dedicated to researching and treating plagiocephaly (flat head syndrome) and correcting infant ear shapes with EarWell. They have treated over 500,000 babies and offer a remote, customer-focused culture.
Deliver excellent customer experience by building rapport, understanding needs, and providing knowledgeable support in a fast-paced environment.
Answer incoming calls, service existing accounts, educate customers on coverage, and resolve policy, billing, and account questions.
Quote additional insurance products, complete applications, meet performance objectives, and maintain knowledge of insurance products and regulations.
Our partner is a company providing insurance customer service and support across the United States. They offer a collaborative work environment focused on customer service, teamwork, and employee development with opportunities for growth.
Prepare and manage mortgage insurance claims across multiple agencies and investor requirements.
Reconcile financial information and validate supporting documentation for accuracy.
Conduct research, resolve discrepancies, and maintain detailed records for claims operations.
The company specializes in mortgage insurance and claims operations within a fast-paced financial services environment. They focus on accuracy, timely processing, and employee development, fostering a collaborative culture.