Source Job

• Conduct clinical intakes by phone and refer clients to appropriate resources.
• Ensure adherence to departmental protocols, best practices, and customer requirements.
• Maintain complete case documentation and collaborate with internal teams.

ComPsych is the worldwide leader in organizational mental health, well-being, and absence management, serving clients for over 40 years. Their solutions reach over 160 million lives in 200 countries, and 40% of Fortune 500 companies choose them.

• Handle inbound reservation calls in English and French for luxury Accor properties.
• Deliver personalized, empathetic service to create memorable guest experiences.
• Use creativity and decision-making to recommend premium options that enhance stays.

Accor is a global hospitality group operating luxury hotels and resorts worldwide. The Global Reservation Centre fosters a diverse, inclusive culture where team members are passionate about sustainable and responsible hospitality.

• Handle inbound calls, chats, and emails from patients, healthcare professionals, and internal stakeholders with professionalism and empathy.
• Respond to general consumer and healthcare professional inquiries, navigate websites, and manage temperature excursion requests.
• Recognize, document, and report potential adverse events and product quality complaints while supporting the client as a liaison.

Alphanumeric is a recruiting company hiring on behalf of one of the world's largest pharmaceutical companies. They provide outsourced customer service support for diabetes, obesity, rare diseases, and cardiovascular and liver health products.

• Coordinate patient support documentation and manage case updates to ensure timely reimbursement resolution.
• Investigate routine reimbursement issues and maintain accurate case records for compliance and reporting.
• Collaborate with internal teams, healthcare providers, and patients to facilitate effective case management.

This company provides patient support services, coordinating reimbursement processes and access to healthcare treatments across Canada. The organization fosters a collaborative, purpose-driven environment focused on operational efficiency and employee well-being.

• Provide bilingual (French/English) customer service through phone and online chat, assisting prospective and existing patients with their vision care needs.
• Manage appointment scheduling, follow-ups, and patient records to optimize clinic calendars and drive engagement.
• Meet performance targets for bookings and conversions while delivering high-quality, empathetic support and collaborating with the team.

This company operates a network of vision care clinics, providing personalized patient support and appointment scheduling. They foster a collaborative, inclusive culture focused on employee well-being and quality patient care, with a remote-first team environment.

• Deliver customer service and support in both English and French, ensuring clear and professional communication.
• Respond to customer inquiries, identify needs, and resolve issues efficiently while maintaining high satisfaction.
• Collaborate with team members to support smooth contact centre operations and consistent service delivery.

The company provides customer support services in a remote contact centre environment. They offer a collaborative, values-driven working culture with opportunities for professional growth.

• Lead program launches and onboarding with a client-first mindset, ensuring smooth starts that align with each client's goals.
• Build and maintain trust-based relationships across your portfolio, acting as the primary point of contact and strategic advisor in both French and English.
• Develop a deep understanding of each account's goals, business landscape and decision-makers, and tailor resources and strategy accordingly.

Maple is Canada's leading on-demand healthcare platform, connecting patients with doctors and specialists. With over 8 million patients and 7,000 business partners, they empower bold thinking and aim to make an impact.

• Lead client-facing HRIS and payroll integration projects from kickoff to post-launch stabilization.
• Translate business and operational requirements into clear technical documentation and data mappings.
• Manage project plans, timelines, risks, and dependencies across multiple concurrent engagements.

Jobgether is an AI-powered job matching platform that connects top candidates with hiring companies. It uses objective, AI-based review to streamline recruitment and support career growth.

• Provide verbal interpretation during virtual newcomer monitoring interviews.
• Facilitate communication between newcomers and World Renew staff in a culturally respectful manner.
• Maintain strict confidentiality and review interview materials before each session.

World Renew is a faith-based humanitarian organization that supports refugee sponsorship and resettlement in Canada, including facilitating newcomer monitoring interviews. The organization values compassion, justice, and reconciliation and welcomes diverse volunteers who want to make a meaningful difference.

• Manage medium-risk delinquent accounts to identify appropriate collections strategies.
• Communicate with customers to explain payment options and build trusting relationships.
• Collaborate with internal teams to resolve complex account situations and minimize financial losses.

This banking and financial services company focuses on helping customers with delinquent accounts find practical payment solutions. It fosters a customer-focused, collaborative culture and supports remote work across Canada.

• Respond to participant inquiries about employer-sponsored savings and retirement plans.
• Assist clients with transactions such as withdrawals, deposits, and retirement rollovers.
• Provide support and guidance while complying with internal policies and maintaining client relationships.

New Era Technology securely connects people, places, and information with end-to-end technology solutions at scale. With a global team of over 3,000 professionals, they prioritize a People First culture focused on continuous learning, collaboration, and employee development.

• Collaborate with business leaders to design recruitment strategies for bilingual markets, ensuring inclusive candidate experiences.
• Conduct full-cycle recruitment including sourcing, screening, and interviewing in English and French using Greenhouse ATS.
• Drive diversity, equity, and inclusion initiatives while optimizing recruitment processes and metrics.

Momentum Financial Services Group is the team behind Money Mart, Canada's largest non-bank branch network, providing financial solutions for underserved communities. With over 40 years of experience, the company serves more than a million customers annually and fosters a culture of collaboration and responsible innovation.

• Facilitate structured French communicative lessons with adult learners in small groups of up to 12.
• Guide learners through real-life scenarios such as meetings, travel, or professional communication.
• Provide feedback on pronunciation, grammar, and fluency during 40-minute sessions.

IMMERSE is a language learning platform that helps adults build real-world fluency through live instruction and immersive technology. It fosters a collaborative community focused on pedagogy and learner progress, with a fully remote teaching environment.

• Provide board-approved clinical supervision to associate-level clinicians through weekly individual and group supervision.
• Guide clinicians in case conceptualization, treatment planning, and ethical practice using a non-paternalistic, destigmatizing approach.
• Collaborate with leadership to align clinical care and operational goals, and maintain required supervision documentation.

Steadfast Health is on a mission to deliver hope, healing, and long-term health to those experiencing substance use disorder through best-in-class addiction treatment. They are a passionate team striving to raise the standard of compassionate care, with a culture that cares for their people first.

• Manage client accounts and coordinate program requirements to ensure contractual commitments are met.
• Monitor service performance and track client satisfaction against a 95% CSAT target.
• Resolve client concerns proactively, aiming for 80% resolution within three business days.

A partner company delivers client experience and operational improvement initiatives within a global customer experience environment. The company supports remote work across Canada and emphasizes client satisfaction and process improvement.

• Own the full sales cycle from prospecting to close, building pipeline from zero.
• Prospect into dental practices across Quebec, run demos, and manage multi-stakeholder deals.
• Use CRM insights to forecast, identify bottlenecks, and pivot strategies in real-time.

The company is a SaaS platform that serves as the operating system for modern dental practices, helping them automate growth and improve patient experience. They are growing rapidly and expanding across Canada.

• Develop realistic healthcare scenarios in Assamese covering clinical and administrative workflows.
• Create evaluation rubrics and reference answers to assess AI responses for accuracy and safety.
• Review and score healthcare content for clinical correctness, cultural relevance, and practical feasibility.

The hiring partner is an organization running an AI benchmarking project for healthcare and social assistance in Assamese and Indian environments. The project brings together an international community of healthcare specialists and linguists, offering flexible remote collaboration.

• Provide Tier I technical support for IT systems and communication tools, resolving issues promptly.
• Document incidents and service requests in the ticket management system, escalating to Tier II when needed.
• Deliver high-quality customer service in Spanish and English, ensuring a positive end-user experience.

Jobgether is an AI-powered job matching platform that connects candidates with hiring companies through an objective, skills-based review process. It fosters a collaborative, inclusive culture and values diversity, equity, and belonging.

• Support student ops: review diagnostics, create homework lists, track progress in Google Classroom.
• Monitor student chats, respond to routine questions, and escalate complex issues to the team.
• Assist with onboarding, pre-course checks, mock exams, and admin tasks while collaborating.

Peace of Pi is a fully remote education company specializing in live SAT preparation, providing training on systems and student workflows. The company values reliability, organization, and a warm, professional approach to supporting students and families.

• Translate English documents into French and deliver responses via phone or in writing.
• Provide drug information support to healthcare professionals and patients by triaging inquiries.
• Identify and process adverse events and product quality complaints per regulatory and company SOPs.

EVERSANA provides next-generation commercialization services to the life sciences industry, helping bring innovative therapies to market. With over 7,000 employees globally, we are certified as a Great Place to Work and embrace diversity and inclusion to improve patient lives.