Manage partner integrations and ensure production readiness through configuration and testing.
Investigate transaction failures using logs and monitoring tools to determine root causes.
Provide L2/L3 technical support and collaborate with cross-functional teams to improve reliability.
The partner company specializes in fintech integration and support services. It is an agile, international team focused on transparency and innovation.
Monitor and support 24x7 production operations for enterprise API gateway environments, including incident triage and service restoration.
Troubleshoot and document production issues, perform root cause analysis, and update runbooks in ServiceNow.
Validate monitoring, patching, and post-change readiness to ensure reliable gateway performance.
Acuity, Inc. is a management and technology consulting firm that supports federal agencies with IT modernization, data enablement, and hyperautomation. The company has been recognized as a Best Place to Work for over 9 years and fosters a people-first culture with diverse and inclusive environment.
Responds to daily phone calls and emails from B2B clients within service level agreements.
Manages time-sensitive tasks, identifies cross-selling opportunities, and uses Salesforce for tracking.
Ensures compliance with procedures including CIP processing, marketing coordination, and regulatory adherence.
Pathward is a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. They are a hybrid, remote-office company with onsite locations in several US cities, and their team of problem solvers celebrates diversity through a HUMBLE*HUNGRY*SMART approach.
Oversee internal and external staff conducting fraud and complaint investigations, including training, monitoring, and management.
Gather and analyze evidence using investigative techniques to uncover fraudulent schemes and identify responsible parties.
Collaborate with stakeholders to develop risk-based prevention strategies and controls to safeguard company assets.
Forbright is a nationwide full-service bank and commercial lender focused on building a brighter future for clients and communities. We are a dynamic, high-energy, and fast-paced organization with a culture of collaboration, inclusion, flexibility, and giving back.
Own the client experience from first integration through ongoing scale, acting as the bridge between product and companies building on Bastion's infrastructure.
Diagnose integration issues, fix documentation, and build lightweight automation, while ensuring new clients onboard with zero engineering effort.
Manage proactive client communication, partner with compliance to streamline onboarding, and feed client insights back to product.
Bastion builds regulated financial infrastructure for modern businesses, covering stablecoin issuance, custodial wallet infrastructure, and global asset conversion rails. It is a startup with a compliance-first approach, offering a fast-paced environment where employees are expected to contribute quickly.
Lead a 12-week Box-to-Box data migration project for Oak Hill Bio.
Manage system administrator duties for SharePoint, Ignite, and Box.
Ensure full Computer System Validation (CSV) compliance with GAMP and GCP regulations.
Frontier helps companies grow full-time, cross-functional teams abroad. It is a fully remote, 150-person subsidiary of Fresh Prints with most of the team based in India and the Philippines.
Own the end-to-end Jira intake process, evaluating and triaging requests to keep the Business Systems queue organized.
Execute hands-on Salesforce administration and troubleshoot integrations with tools like Five9, Ironclad, and DocuSign.
Manage stakeholder expectations, build reports and dashboards, and write technical documentation for system changes.
SmithRx is a Health-Tech company disrupting the Pharmacy Benefit Management sector with a next-generation drug acquisition platform. They have hundreds of thousands of members and a mission-driven collaborative culture that inspires employees to do their best work.
Lead and coordinate major incident war rooms from initiation through service restoration, driving cross-functional collaboration.
Provide timely executive-level updates and maintain accurate incident documentation, leveraging AI tools for efficiency.
Participate in a 24x7 on-call rotational support model for enterprise production incidents.
Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for large enterprises. With nearly 1,000 full-time professionals and a 99% project success rate, they maintain a culture of relentless performance and operate in 25 countries worldwide.
Perform deep-dive troubleshooting on Privilege Cloud components like Web Portal, Password Manager, and Session Manager.
Analyze Cloud and Component logs to resolve complex integration, connectivity, and session recording issues.
Manage and rotate privileged credentials across Windows, Linux, and Database platforms.
CyberArk is a global leader in privileged access management (PAM), providing Identity Security solutions to protect against cyber threats. The company has a sizable workforce and fosters a collaborative, security-focused culture.
Serve as a subject matter expert driving deep technical and product expertise while advising customers and internal teams on best practices and strategic use.
Own the end-to-end management of complex customer incidents, leading cross-functional resolution efforts and providing clear communication.
Lead deep technical investigations into complex post-implementation issues, partnering with Engineering to identify defects and unblock integrations.
Belvo is an open finance API platform that democratizes access to financial services in Latin America by enabling financial innovators to access and interpret financial data and initiate payments. We are a highly-technical team of over 90 people representing 20 nationalities, with offices in São Paulo and Mexico City and a strong remote culture.
Build and run customer support for enterprise partnerships, handling compliance-driven flows with precision and fast resolution.
Be hands-on from day one: resolve tickets, refine knowledge base, and scale through internal hires or BPO partners.
Report to Head of Product, ensuring customer voice shapes product improvements and operational processes.
Bastion builds regulated financial infrastructure for modern businesses, offering stablecoin issuance, custodial wallet infrastructure, and global asset conversion rails. The company is a fast-paced startup with a compliance-first culture, seeking a hands-on leader to build and run customer support operations.
Ensure compliance with MAS regulations and develop AML/CFT policies and controls.
Serve as deputy MLRO and key liaison with regulatory bodies.
Coordinate internal and external audits and manage regulatory reporting.
Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody, staking, trading, and security infrastructure. With over 600 employees and a diverse, inclusive Village culture, the company is funded by leading institutions including Andreessen Horowitz and Goldman Sachs.
Supervise and coach a team of IT support analysts handling inbound tickets, calls, and chats for a live digital court reporter product.
Lead incident response for high-severity events, coordinate cross-team escalations, and maintain runbooks and training materials.
Build and manage hardware kit provisioning, on-call schedules, and support metrics reporting to improve service quality.
Magna Legal Services provides end-to-end legal support services to law firms, corporations, and governmental agencies throughout the nation. They are building a dedicated support team for their digital court reporter product, Maggie, and are roughly doubling their user base over the next year.
Lead the Customer Support team to ensure operational excellence for Enterprise and Federal customers, from deployment to disaster recovery.
Own support operations end-to-end, including ticket routing, SLAs, on-call coverage, and reporting performance metrics to leadership.
Personally engage on the most complex technical escalations and provide product feedback to drive roadmap improvements.
Analyst1 is an industry-leading cybersecurity solution provider that specializes in advanced threat intelligence, transforming security operations through automated data ingestion and investigations. The company fosters a remote-first culture with a focus on integrity, results, collaboration, and growth, offering competitive compensation and comprehensive benefits.
Use SQL and other analytical tools to conduct in-depth analysis of customers, transactions, alerts, and risk ratings.
Develop, tune, and maintain transaction monitoring and sanctions screening models to improve detection and reduce false positives.
Partner with compliance, product, and data leaders to translate regulatory requirements into effective analytical frameworks.
Mercury is building a complete finance stack for startups, providing banking services through partner banks. As a fintech company, they focus on creating a safe and easy banking experience while protecting against bad actors, with a culture of high agency and adaptability.
Own and maintain the AML/BSA compliance program for U.S. payments products, including policies, procedures, and internal controls.
Oversee transaction monitoring for payment flows; manage alert review, investigations, and SAR filing decisions.
Act as the embedded compliance partner to Product and Engineering on new payment features.
Trust Wallet is the leading non-custodial cryptocurrency wallet, trusted by over 200 million people worldwide to securely manage and grow their digital assets. The company has a vibrant community, a growing ecosystem of partners, and a culture of innovation and collaboration.
Play a critical role in maintaining the stability and usability of the PATH environment as first-line support for clinical users.
Efficiently triage and resolve service requests in ServiceNow, reducing downtime and protecting data integrity.
Work closely with application, technical, and operational teams to assess and route Oracle Cerner Millennium issues.
GDIT is a global technology and professional services company delivering solutions to U.S. government agencies. With 26,000 experts, they focus on innovation in AI, cloud, cyber, and software development.
Lead financial crime compliance strategy and risk assessments for card programs.
Develop and implement robust reporting mechanisms for KPIs and KRIs.
Build relationships with bank partners and internal teams to drive compliance initiatives.
Marqeta is a modern card issuing platform that provides payment infrastructure for businesses. We are a publicly traded company with a flexible work culture and a focus on innovation.
Serve as the primary contact for support requests, triaging cases by severity and resolving common issues.
Use AI tools to work cases faster while verifying output and maintaining ownership.
Document cases thoroughly and contribute to the knowledge base using KCS practices.
Dragos provides cybersecurity solutions for industrial organizations, protecting critical infrastructure like power grids and water systems. They are a remote-first company with a mission-driven culture focused on authenticity, transparency, and trust.