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The Implementation Manager will oversee the full onboarding and integration lifecycle of fintech and banking partners. You will act as the primary liaison between partners and internal teams. This role involves contributing to scaling implementation frameworks, streamlining processes, and improving operational efficiency.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

• Drive execution of digital-first initiatives such as playbook automation and lifecycle campaign optimization.
• Oversee the customer escalation program across Digital & Scaled CS segments.
• Plan, execute, monitor, and control digital and operational programs from initiation through delivery.

Restaurant365 is seeking a dynamic Program Manager to partner closely with the Senior Director of Digital & Scaled Customer Success in driving the next evolution.

Be a vital part of Marqeta's mission to change the way money moves. Work with customers, payment networks, banks, vendors, and cross-functional teams to ensure program delivery with accuracy and the highest level of quality. Use project management tools and methodologies to deliver projects on time and to exceptional standards.

Marqeta is on a mission to change the way money moves and is one of the earliest enablers of embedded finance.

Leverage technical expertise within a hospitality company, supporting the global revenue management ambition to provide Revenue Management Systems, and Revenue Management Expertise to our 5500+ hotels worldwide. Onboard new hotels on revenue management tools and/or managing change impacting currently installed Revenue Management tool. Expertly manage the customer service queue, providing accurate guidance in response to tickets logged by RMS users and regional colleagues.

Accor Tech & Digital is the power engine of Accor technology, digital business and transformation, committed to delivering the best tech and digital experiences.

• Owns the Customer Success technology ecosystem, establishing standards and operating models.
• Leads complex, cross-functional initiatives and ensures solutions remain effective as the needs grow.
• Gathers, analyzes, and documents requirements and feedback from Professional Services and Digital Success teams.

Restaurant365 is a software company offering a cloud-based platform for restaurant management. They aim to provide solutions for accounting, operations, and human resources, tailored for the restaurant industry.

• Work on key strategic projects for ServiceNow, driving actionable recommendations and results.
• Help drive the operational cadence of various businesses and functions.
• Develop project scopes and objectives, involving all relevant stakeholders.

ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations for better work. The company embraces a fast-paced, collaborative, and innovative high-growth environment.

The Portfolio Analyst supports the creation and enhancement of a portfolio of Impact Accelerators. Execute the enhancement and maintenance process of Accelerator content based on customer feedback. Support the partnership with and enablement of global Accelerator Consultants and Impact Squad members.

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

• Identify and resolve customer inquiries using active listening, critical thinking, and probing skills for first call resolution.
• Provide tier one digital banking support to include Multi-Factor Authentication unlock or delete, unlock customer’s Online Banking profile, and assist customer with self-service password tool.
• Process customers inquiries accurately and efficiently to build customer confidence and trust, based on established policies and procedures.

Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

• Lead the end-to-end delivery of digital projects—ensuring scope, timeline, budget, and quality targets are met.
• Act as the main point of contact for clients, building trusted partnerships within an organization, and ensuring satisfaction with project outcomes.
• Coordinate cross-functional teams of designers, architects, developers, strategists, and QA to ensure alignment and accountability.

Bridgenext is a digital consulting services leader that helps clients innovate with intention and realize their digital aspirations by creating digital products, experiences, and solutions around what real people need. At Bridgenext, you have an opportunity to make a real difference - driving tangible business value for clients, while simultaneously propelling your own career growth.

• Collaborate with technical teams and business stakeholders to ensure applications remain stable and aligned with organizational needs.
• Contribute to application design and maintenance, identify opportunities for process or technology improvements, and support system integrations.
• Provide end-user support through issue triage, root-cause analysis, and coordination with vendors or senior analysts.

EQT is one of the United States' leading producers of natural gas and the first traditional energy company of scale in the world to achieve Net Zero.

Support the Client Experience organization by measuring and analyzing client sentiment across support and digital channels. Own client experience measurement programs end to end, including NPS and other surveys, from analysis through insight generation to support data-informed decision-making. Build clear, compelling insights and narratives by synthesizing complex datasets into actionable recommendations for leadership and cross-functional partners.

Kraken is a mission-focused company rooted in crypto values that aims to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion.

• Take ownership of small projects (bugs, support flows, experiments) and drive them to completion.
• Collaborate with Product, Engineering, Support, Finance and external payment partners.
• Maintain clear documentation for new features, support flows and processes, and use data to track performance, spot issues and propose improvements.

At Docplanner Group, we’re on a mission to help people live longer, healthier lives; and connect 24 million patients with 280k doctors across 13 countries.

• Assist in the preparation and launch of training programs, handling application setup, client communications, and managing instructional staff hiring processes.
• Oversee multiple programs simultaneously, managing project timelines and ensuring seamless execution.
• Support the Senior Operations Team in developing and implementing strategic initiatives to enhance program impact, experience, and scalability.

Correlation One develops workforce skills for the AI economy, partnering with enterprises and governments to close critical data, digital, and technology skills gaps.

Act as the project manager for the successful onboarding of accounts, and provide ongoing support for assigned customers. Collaborate with technical support, sales, product, and engineering to answer customer questions. Plan and organize customer data to power effective campaigns and newsletters.

Customer.io powers automated communication that people actually want to receive.

The role is the first line of support for clients and investors for all things Figure Markets. Act as a bridge between customers and internal teams to address any concerns and to ensure customer satisfaction. Provide technical support and troubleshooting, triage and route the identification of technical bugs, and track until resolved.

Figure is transforming capital markets through blockchain, combining transparency and efficiency with AI-driven automation to reimagine loan origination and trading.

Drive high-impact projects that support strategic priorities, turn insights into action, improve business performance, and partner with senior management teams.

Brightwheel supports teachers, engages parents, and enables the small businesses that make up the $175 billion early education industry.

Lead a large team of up to 72 investigators, focused on onboarding and lifecycle activities. Be responsible for a team of up to 6 team managers who are responsible for supporting their investigators. Monitor the day-to-day performance and service position of the operation, and address identified challenges.

Monzo is on a mission to make money work for everyone, waving goodbye to the complicated and confusing ways of traditional banking.

• Manage multiple teams of Specialists and team leads.
• Actively participate in responses to live service outages.
• Deliver regular reporting and MI to track KPIs and monitor performance.

Turnitin partners with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types for over 25 years.

Support the day-to-day operations of the Trading business, including internal reporting, workflow tracking, and process coordination. Perform data analysis using tools like Python, SQL, and Excel to support financial reporting, generate insights, and validate business metrics. Collaborate with RevOps, TradeOps, Sales, Legal, Risk, Compliance, and Product teams to support execution of trading processes and client needs.

Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody, staking, trading, governance, settlement, and security.

We are looking for a motivated, curious, and independent individual to join our team and help shape the future of travel tech. The Onboarding team supports new customers right when they need it most, by migrating important content and providing personalized trainings. In this role, you’ll collaborate closely with Sales, Account Management, Product, and our customers.

WeTravel's mission is to help new customers get up and running quickly and effectively, empowering client’s businesses to grow.