Partner daily with BPO leadership to own performance rhythms; manage outcomes by ensuring BPO teams embody and amplify Wealthsimple’s brand, values, and standards.
Own daily operational monitoring—tracking service level adherence, quality, CSAT, and handle time; diagnose root causes.
Lead and prepare operational reviews with partners; approach problems from first-principles to identify and lead initiatives.
Wealthsimple's mission is to help everyone achieve financial freedom – by making financial services simple, transparent, and low-cost. We're Canada's largest fintech, trusted by over 3 million clients with more than $100 billion in assets. They move fast, own their work, and care deeply about the people using their products.
Oversee data infrastructure and systems, ensuring integrity and supporting evolving operational and contractual requirements.
Lead data analysis, visualization, and reporting, translating complex findings into actionable insights for stakeholders.
Supervise the CQI Specialist, provide team leadership, and build data capacity through training and fostering a data-informed culture.
Postpartum Support International promotes awareness, prevention, and treatment of mental health issues related to childbearing. It is a dedicated and passionate non-profit organization that supports families, trains providers, and connects families to informed resources.
Lead, mentor, and develop a team of highly skilled Support Engineers, setting clear expectations and providing regular feedback.
Act as a key escalation point, leading responses to incidents and collaborating cross-functionally to improve customer support and reduce commercial risk.
Identify opportunities to improve the customer experience, build strong business cases, and influence stakeholders to drive positive change.
The Adaptavist Group combines teamwork, technology, and processes to help businesses improve. They deliver enterprise software, tailored solutions, and services across technology ecosystems like Atlassian and AWS, employing experts who make change happen from anywhere.
Motivate, coach, and develop professional individual contributors and supervisors who support the customer experience at Rover.
Partner with workforce management at both Rover and BPO partner sites teams to organize, prioritize and schedule work assignments to meet business needs.
Review customer contacts and identify ways to improve the customer experience, as well as own escalated customer contacts and resolve them.
Rover connects pet parents with trusted pet care across the U.S., Canada, Europe, and Australia. Headquartered in Seattle and Barcelona, they are a values driven, fast-growing tech company focused on building safe and personalized experiences tailored to the needs of each unique pet. They were named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal.
Lead, train, and manage our in-house data labeling team.
Define, execute, and continuously improve data annotation processes with a very high attention to detail.
Ensure high-quality data outputs and meet rigorous accuracy and consistency standards.
Reducto provides a complete toolkit for handling any workflow by understanding documents the way a human would. They have raised over $100M and partner with hundreds of companies, from leading AI teams to enterprise costumers across FAANG and top trading firms.
Ensure the team independently handles operational and analytical tasks, guaranteeing that cost savings do not compromise partner service quality.
Be responsible for analyzing statistics, reports, and key partner performance metrics to identify and prioritize areas for reducing content costs without degrading the partner experience.
Develop and approve cost reduction strategies, orchestrating their implementation by the team and cross-functional stakeholders, while maintaining ownership of preserving benchmark partner service quality.
Social Discovery Group (SDG) is one of the world's largest groups of social discovery companies, uniting millions of users on dozens of products. Our international team of 1000+ professionals and digital nomads works all over the world.
Deliver and analyze hourly, daily, weekly, and month-to-date reports, ensuring accuracy and identifying forecast deviations.
Monitor real-time staffing levels, manage intraday schedules, and initiate overtime or activity changes to meet workforce requirements.
Process real-time segment entry requests, manage agent activities with exception codes, and communicate system downtime to all stakeholders.
Qualfon provides business process outsourcing (BPO) services to help companies grow. It is a mission-driven company focused on its people, employees, and culture.
Audit core operational metrics to isolate true causal drivers of operational variance and inefficiencies.
Translate analytical insights into structured data tables and optimize Databricks Genie spaces.
Execute rapid-response diagnostic investigations into operational shifts, presenting data-driven findings.
G-P provides a SaaS-based Global Employment Platform that enables clients to expand into over 180 countries. They are dedicated to breaking down barriers to global business and creating opportunities for everyone, with diverse, remote-first teams fostering innovation.
Build and maintain schedules that align with forecasted workload and staffing requirements.
Support schedule changes related to reforecasts and staffing changes.
Analyze schedule performance against staffing requirements and operational outcomes.
Colibri Group is a pioneer of online professional education. They serve over 1 million customers annually and employ more than 1,500 mission-aligned professionals with a rich and storied history.
Design and deploy a lead scoring model using behavioral and firmographic signals.
Automate recurring analytical workflows to run without manual intervention.
Partner with Sales, Marketing, and RevOps to improve lead quality.
Brightwheel is a platform in early education, trusted by millions of educators and families every day. We are a distributed team with remote employees across every US time zone, as well as select offices in the US and internationally.
Partner with functional leads to improve processes, workflows, and tools for scalable operations.
Develop insightful reporting and data insights for the Client Advisory Services team and leadership.
Help design and improve processes and manage post-sales tools that support scalable operations.
Optro is a leading audit, risk, ESG, and InfoSec platform, having surpassed $300M ARR and continuing to grow. They are one of the 500 fastest-growing tech companies in North America for the seventh year in a row and their customers love them.
Own the customer experience and handle customer tickets, escalations, billing questions, bug reports, and product education.
Scale support through AI and self-serve by spotting repetitive ticket categories and building human-in-the-loop workflows.
Develop the team by managing one full-time support IC plus contractors and VAs, setting role clarity, goals, and performance expectations.
Instrumentl is a profitable SaaS platform that helps nonprofits discover, track, and win grant funding. They are a hypergrowth, YC-backed company with over 5,500 customers and are committed to building something that matters.
Lead and develop a team of Support Managers overseeing Customer Support Advocates.
Drive performance across a 24/7 support organization, ensuring strong coverage and service quality.
Scale team structures, processes, and staffing models to support business growth.
Justworks helps businesses get off the ground by enabling them to focus on running their business. They solve HR issues and are data-driven, with a supportive, entrepreneurial environment. They value their people and are united by shared goals.
Use SQL to pull, analyze, and interpret data, sizing and prioritizing issues.
Serve as a collaborative partner to Legal, Engineering, Supply, and Scaled Operations teams.
Identify and implement opportunities to simplify, streamline, and automate regulatory workflows.
Breezy is a company that is seeking a data-driven, entrepreneurial operator to join its Regulatory Operations team supporting two emerging business verticals inside a global technology platform. They are looking for someone who values curiosity, learning, and pragmatic innovation.
Lead the team in roadmapping and executing successful development of significant features and products.
Improve the pace of execution of the team through leadership and technical expertise.
Foster growth of team members and ensure strong engagement and motivation.
Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. It enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible. The team is ambitious, impact-driven, efficient; they believe humility, kindness, and compassion are essential to their success.
Triage and resolve T&S escalations coming through internal channels, including suspension/reinstatement requests, CX escalations, host/user reports, and other abuse-related inquiries.
Conduct daily enforcement operations, including account suspension, reinstatement review, bulk suspension workflows, and coordination with Engineering when tooling gaps require manual support.
Review and investigate abuse reports from hosts, customers, support tickets, enforcement actions, and internal QA signals to determine whether additional action or deeper investigation is needed.
Calendly provides a scheduling automation platform to help individuals and teams schedule meetings efficiently. Millions of people rely on Calendly, and the company is experiencing exciting product growth; this is a fantastic time to join them.
Drive execution and shape priorities across GiveDirectly.
Lead analytics and decision support.
Improve systems, processes, and operating rhythms.
GiveDirectly delivers cash directly to people living in poverty. They have given over $1B to 2+ million people across 15 countries and has been recognized as one of Time100’s Most Influential Companies of 2026.
Define and evolve a practical support operations roadmap aligned to company priorities.
Own the structure and ongoing optimization of Salesforce Service Cloud.
Build reporting that provides visibility into support demand, trends and product pain points.
Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators. They have helped over 150 customers maximize revenue, streamline operations, and maintain compliance. They are located across more than 120 countries.
Build scalable reporting, dashboards, and forecasting for customer success teams.
Turn customer, product, and revenue data into actionable insights.
Leverage AI and automation tools to scale customer outreach and predict churn risks.
OpenSesame is disrupting the workforce development industry with an AI-powered marketplace of skills courses and personalized learning. More than 2,000 companies rely on OpenSesame to develop productive workforces.
Lead and develop frontline agents through coaching and feedback.
Monitor performance against metrics, ensuring quality and accuracy.
Foster a culture of accountability and support within the team.
Owner is an AI-native system helping local business owners succeed, especially restaurants, by replacing multiple tools with one. With a team in the low hundreds, they consist of top talent from successful SMB software companies and are rapidly scaling to match customer growth.