Respond to inquiries from users via phone and Secure Message.
Liaise with claims team to resolve claims related issues.
Identify and troubleshoot technical difficulties; log issues in ticketing system.
WCG partners with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. They understand that work gives hope, strengthens relationships and drives economic growth. The company has a diverse and inclusive workplace with a track record of high employee engagement and teamwork.
Provide remote-based SAP 4th level support for our global customers.
Resolve complicated SAP MEI, SCM and PP related issues requiring expert level supply chain business process.
Develop strong support-based relationships with our clients, with excellent customer focus and communication.
Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, their customer focus, business integrity, exacting standards, and depth of expertise have earned them the trust and loyalty of over 1,300 organizations located in 104 countries.
Structuring, researching, negotiating, developing and drafting customer Service/equipment/plant specific agreements.
Supporting internal sales teams by developing budget and firm proposals for clients.
Maintaining and updating tools as required such as cost models and proposal templates.
Veolia is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. They specialize in water, energy, and waste management, designing innovative solutions for decarbonization, depollution, and resource regeneration.
Handle inbound customer inquiries in a timely manner via phone, video, email, or chat and track inquiries in a ticketing system.
Collaborate with the Product, Sales, Clinical and Customer Experience teams to ensure the best customer experience and high NPS.
Work with third party vendors to resolve healthcare device related issues and troubleshoot, triage, and escalate support issues across multiple areas.
Twin Health empowers people to improve and prevent chronic metabolic diseases with AI Digital Twin technology. They have been recognized for their innovation and culture and are scaling rapidly across the U.S. and globally.
Establishes a connection with customers to gather and capture information, to file a first notice of loss claim
Provides an overview of the basic claims process and information of a general nature to customers.
Receives, screens, and routes incoming telephone calls and other electronic correspondence.
Integon is a division in Mexico of one of the largest insurance companies in the United States of America. They provide support to its insurance company affiliates, offering property and casualty insurance products and have been certified as a Great Place To Work since 2019.
Handle incoming calls, emails and tickets from merchants and partners; triage and prioritise work to meet SLAs.
Provide telephone and written support for card payment terminals and ATMs, including guidance during merchant interactions.
Diagnose and resolve technical and commercial inquiries; perform error analyses and basic troubleshooting; escalate complex issues.
Sutherland is a global leader in digital transformation and world-class customer service. They are the driving force behind today’s experiential giants – the companies best known for the transformative experiences they deliver, and operate in industries ranging from technology & travel to telecommunications and banking.
Take ownership of global helpdesk tickets; be familiar with systems like Salesforce, Genesys, ObserveAI, MavenAGI, Omni Channel, Jira Service Management, and Confluence.
Explore and champion AI tools (e.g., Gemini, ChatGPT, Atlassian Rovo) to develop new processes, automate manual tasks, and generate documentation to streamline operations.
Help end-users problem solve and find solutions to issues; communicate updates or major changes to global employees and provide feedback to improve tools.
Thumbtack helps millions of people confidently care for their homes via their app, which offers personalized guidance, AI tools, and a hiring experience. They have over 300,000 local service businesses in every county of the U.S.
Help customers with user support, troubleshooting, and configuration.
Document cases in the case management system.
Share knowledge and best practices with colleagues.
Easit is a Swedish product company that develops software for organizations that internally or externally deliver service and support. They have a team setting the standard for really good customer experiences, offering influence and development opportunities.
Respond to customer queries and requests via email in a thoughtful and timely manner.
Consult users on best practices and how Firstbase operates as a product expert.
Collect and share user suggestions and pain points with the Product and Operations teams.
AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. They power millions of subscriptions worldwide for organizations and enable a values-driven culture where you can Be Seen, Be Yourself, and Do Your Best Work.
Provide timely and world class customer support to users via multiple channels
Manage incoming support cases by prioritizing based on severity and or re-route to other departments as required
Take ownership and follow up on open cases which are unresolved
PointClickCare is a health tech company that helps providers deliver exceptional care. They are founder-led and privately held, empowering their employees to push boundaries and innovate in healthcare and have over 30,000 provider organizations.
Work with new prospects to provide sound advice and offer solutions to complex problems.
Grow Jitterbit’s customer base by consulting prospective clients on Jitterbit’s world class hyper automated platform.
Execute targeted campaigns to set qualified meetings and ultimately drive net new pipeline revenue.
Jitterbit is a leading data, application, and process workflow automation solution. They empower business transformation by automating critical business processes for faster, more informed decision-making.
Design scalable and future-ready architectures for HRIS and payroll systems.
Define APIs, middleware, and data exchange patterns with system integrators.
Turn HR requirements into actionable technical blueprints.
Jobgether is a platform that connects job seekers with companies. They use an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.
Serve as a primary point of contact for customer support inquiries, delivering thoughtful, timely, and high-quality responses.
Build trusted relationships with customers by clearly explaining issues, solutions, and next steps.
Identify potential product bugs, data issues, or technical gaps and create clear, actionable Jira tickets for Engineering.
They are a fast-growing tech startup on a mission to revolutionize fundraising through the power of AI and machine learning. Their autonomous fundraising platform empowers nonprofit organizations, schools, and mission-driven teams to raise more money with less effort.
Handle support tickets and work to resolve client issues within SLA times.
Work with team, Service Delivery Manager, and Team Lead to provide top quality service.
Work on a variety of basic to complex issues requested by end users.
Dedicated IT is a leading MSP (Managed Service Provider) with a niche focus on healthcare. They are known for their people-centric culture, amazing benefits and substantial year over year growth, and have been positioned as an employer of choice in the Managed Services space.
First point of contact for customers on IT and Business Application related questions.
Provide professional, efficient, and effective support service to Unit4 customers.
Investigate, process, and document application defects passed to the Application Support team.
Unit4 is an agile, fast-growing Cloud company redefining Enterprise Resource Planning (ERP) for mid-market people-centric organizations. With innovative software, customers can spend more time on meaningful high-value work, improving how people work by focusing on what truly matters.
Provide inbound call support in both English and French.
Respond to inbound customer inquiries in both English and French via email, ensuring prompt and accurate resolution.
Provide end to end support during scheduled weekend shifts, monitoring trips and addressing disruptions.
CharterUP is transforming the $30 billion group transportation industry with cutting-edge technology and innovative SaaS software, delivering an industry-leading experience for both customers and operators. As a hyper growth company and one of the fastest-growing companies recognized by Inc., there’s no better time to join our dynamic, growth-stage organization.
Support and advise customers on software inquiries via multiple channels.
Liaise with various teams to ensure seamless communication and problem-solving.
Independently handle support tickets from start to finish.
Sport Alliance GmbH is a leading company in the FitTech industry. They offer digital solutions for the fitness market and value employee opinions and ideas.
Answer inbound calls with professionalism and customer service.
Assist with appointment scheduling calls and follow up on missed appointments.
Triage calls to determine if it is a request, complaint or grievance, and escalate or resolve.
New York Psychotherapy and Counseling Center (NYPCC) is New York State’s largest community mental health clinic, serving more than 15,000 clients each month through accessible in-person and telehealth services. They have over 50 years of experience. In 2025, NYPCC was recognized by City & State as both a Top Place to Work and a Top Mental Health Care Provider in New York, and they are proud to hold Mental Health America’s Platinum Bell Seal.