Serve as the primary day-to-day contact for clinic and health system customers after go-live, driving enrollment, adoption, and satisfaction.
Build repeatable onboarding processes, documentation, and a customer knowledge base to move from firefighting to proactive success.
Track account health, run satisfaction surveys, and route technical issues to Engineering and IT for permanent fixes.
RhythmScience is revolutionizing virtual cardiac care by developing advanced remote monitoring solutions for hypertension, heart failure, and rhythm management. The company fosters an inclusive, collaborative culture and is committed to improving patient outcomes through cutting-edge healthcare technology.
Lead workstreams in complex, large-scale enterprise implementations of the PerfectServe platform.
Provide workflow consulting, physician training, and go-live support across health systems.
Configure advanced workflows, integrate third-party systems, and test across devices.
PerfectServe is a provider of clinical communication and physician scheduling solutions for health systems. With 400+ employees and 30,000+ customers, the company values collaboration, innovation, and meaningful work.
Lead complex client implementations, from customer use cases to success metrics and clinical workflows.
Train and educate customers on BioIntelliSense product offerings and value proposition.
Provide ongoing clinical support and post-implementation optimization while coordinating across teams.
BioIntelliSense is a healthcare technology company providing FDA-cleared wearable monitors, like the BioButton, and AI-driven analytics for early detection of patient decline. The company has a remote-first culture with a global team and offices in Colorado and California.
Own the customer relationship through implementation, launch, and adoption.
Lead implementations end-to-end, coordinating technical and non-technical teams.
Define and track success measures to drive adoption and deliver value.
Keebler Health is building the operating system for value-based care, helping risk-bearing healthcare organizations thrive by unlocking the power of their data. We are an early-stage company with a collaborative, supportive culture, offering a fast-paced environment and meaningful impact.
Lead clinician enablement sessions and build adoption collateral for federal accounts.
Support implementation at new sites and track metrics to drive clinical success.
Collaborate with internal teams and surface clinician feedback to improve the product.
Abridge is an AI-powered platform for medical conversations, improving clinical documentation and enabling clinicians to focus on patients. They are a growing team of MDs, AI scientists, and engineers with offices in San Francisco, New York, and Pittsburgh.
Own the customer journey post-implementation, building strong relationships and ensuring product adoption and stability.
Drive retention and growth by designing Success Plans and Save Plans that mitigate churn and protect ARR.
Serve as the customer's advocate, partnering with internal teams to manage escalations and influence the product roadmap.
Hyland is the pioneer of the Content Innovation Cloud, delivering enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. With nearly 4,000 employees, Hyland has an employee-centric culture that values diversity, inclusion, and community impact.
Own day-to-day client relationships, driving adoption, activation, and value realization for assigned accounts.
Partner with strategic account leadership on renewals, growth opportunities, and executive-level issue resolution.
Lead process improvements, analyze performance metrics, and act as a mentor to elevate the Client Success team.
Heartbeat Health is a virtual-first cardiovascular care company providing telemedicine, diagnostics, and virtual care programs to improve heart health outcomes. The company is remote-first, mission-driven, and fast-paced, with a culture that values diversity, mutual respect, and innovation.
Lead multiple client implementations of the Force platform from kickoff to first patient live.
Own project plans, timelines, and cross-functional coordination with internal teams.
Deliver engaging training sessions to surgeons, clinicians, and admin staff.
We provide a remote therapeutic care platform that extends clinicians' reach and engages patients from surgery scheduling to recovery. Backed by 70+ leading healthcare centers and 145 studies, we serve 700,000 patients and prioritize team well-being with a remote-friendly, flexible culture.
Lead technical implementation of Intuitive's digital solutions across hospital systems, acting as a trusted advisor for regional IDNs and hospitals.
Drive digital activation excellence by engaging with technical review boards, delivering clear technical presentations, and ensuring smooth go-live.
Support post-go-live adoption and relay field learnings to leadership to influence the product roadmap.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care, creating technologies like the da Vinci surgical system. They are a team of engineers, clinicians, and innovators united to make surgery smarter, safer, and more human, with a challenging but deeply meaningful work culture.
Lead end-to-end management of strategic third-party partnerships for healthcare benefits administrators and payers.
Oversee implementation processes, partner relationships, and cross-functional coordination.
Drive continuous improvement, performance monitoring, and scalable integration strategies.
The company provides innovative virtual care solutions that help individuals manage obesity and related health conditions through personalized, evidence-based care. It is a fast-paced, technology-driven organization with an inclusive culture focused on improving healthcare access and patient outcomes.
Manage client implementations, timelines, deliverables, and data integration from onboarding through go-live.
Serve as main client contact for status, action items, issue resolution, and expectation setting.
Track projects in PM tools and deliver weekly/monthly updates to operations stakeholders.
EnableComp helps 1,000+ hospitals recover $3B annually from complex claims using its Complex Revenue Intelligence platform. A Black Book #1 RCM provider and Top Workplaces honoree, it empowers employees in a collaborative, values-driven culture.
Manage customer onboarding to the eHealth Exchange, from initial inquiry through testing and activation.
Coordinate with federal agencies, prepare status reports, and develop technical onboarding plans.
Facilitate customer adoption of new services and ensure adherence to testing and policy requirements.
The Sequoia Project is a non-profit that supports the eHealth Exchange, a health IT network of networks enabling nationwide health information exchange. The organization is small and collaborative, focused on advancing interoperable healthcare data sharing.
Serve as the primary relationship owner for Curated clients across legal, AI, medtech, CRO, and other non-pharma industries, guiding programs from intake to delivery.
Partner with internal operations and Impiricus client services teams to coordinate physician recruitment, scheduling, and execution while managing multiple concurrent engagements.
Help build the client services function from the ground up, creating playbooks, templates, and processes as the business scales.
Impiricus is the Agentic Commercialization Platform for Healthcare, helping life sciences teams understand physician intent and enable real-time action. Founded by a practicing physician and a senior pharma executive, it is trusted by more than one million opted-in HCPs.
Act as the primary post-sale point of contact, building and maintaining strong, long-term client partnerships.
Lead post-sale implementation by defining business needs, configuring recommendations, and establishing ROI metrics.
Analyze client dashboards for usability and model performance insights, collaborating with Sales, Product, Data Science, and Engineering.
Gradient AI provides AI-powered SaaS solutions for the group health and P&C insurance industry, helping insurers predict risk and automate underwriting and claims. Founded in 2018, the company is scaling fast with $56M in Series C funding and a fun, team-oriented startup culture.
Lead end-to-end customer implementations from project handoff through installation, go-live, and transition to ongoing support.
Serve as the primary point of contact and coordinate cross-functional teams including Sales, Supply Chain, and Clinical Education.
Maintain project plans, track risks, manage scope changes, and drive accountability across internal and external stakeholders.
Daniels Health is a healthcare service company providing safety systems and medical waste collection for hospitals and other healthcare settings. The company focuses on delivering quality, safety-focused waste management solutions and offers job stability, growth, and comprehensive benefits to employees.
Own end-to-end implementation of strategic third-party partner integrations, from planning through long-term lifecycle management.
Serve as the operational bridge between Vida's Commercial Strategy, Client Success, Operations, and Product teams to turn partner requirements into seamless client implementations.
Manage partner relationships, monitor SLAs, and establish scalable implementation frameworks for future partner launches.
Vida is a virtual, personalized obesity care provider using evidence-based treatment to help patients manage obesity and related conditions. It's a fast-paced startup trusted by Fortune 100 companies and major national payers, focused on whole-person care.
Own a geographic territory and build a data-driven plan for engaging new health systems.
Drive the full sales cycle, from outbound prospecting through negotiation and close, across complex enterprise deals.
Partner with executive stakeholders and leverage Salesforce, Gong, and 6sense to forecast with precision.
Kontakt.io combines proprietary hardware, AI, and integrations to give health systems real-time operational visibility. Backed by Goldman Sachs and trusted by leading health systems, the company is scaling rapidly toward $100M in annual recurring revenue.
Lead a Professional Services team delivering Vault CRM across North America.
Drive operational excellence through hiring, performance management, and strategic initiatives.
Cultivate trusted customer relationships and collaborate across Veeva.
Veeva Systems is a mission-driven pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. It surpassed $3B in revenue as one of the fastest-growing SaaS companies and operates as a public benefit corporation with a flexible Work Anywhere culture.
Lead Hello Heart's strategic accounts with end-to-end ownership of client lifecycle for Fortune 500 clients, including adoption, retention, and growth.
Build C-Suite relationships, influence senior stakeholders, and present the Hello Heart value proposition.
Own renewals, revenue retention, and growth while using AI tools to improve productivity and workflows.
Hello Heart is an AI company focused exclusively on heart health, building a platform that predicts and prevents cardiac events before they happen. They serve over 80% of large U.S. health plans and hundreds of employers, with a positive, diverse, and supportive culture.