The Customer Success Manager (CSM) manages projects and activities, with the goal of building channel partner and client productivity. CSMs drive customer’s overall health and retention, while supporting revenue growth and reducing churn. The CSM collaborates cross-functionally to bring the partner voice to product strategy.

Serve as the customer’s primary touchpoint, manage onboarding, conduct business reviews, and resolve issues. Collaborate with internal stakeholders to ensure a high-quality customer experience. Understand the customer’s experience, identify risks/opportunities, and share feedback with product and sales teams.

Compassionate Patient Advocate needed to help patients navigate the complexities of the healthcare system. Responsibilities include informing patients of their financial options, responding to patient and client queries, enrolling qualified patients into financial assistance programs, & coordinating the delivery of free medications and assistance payments.

The National Service Coordinator will primarily be responsible for providing a broad range of support and assistance to both internal and external Fleet Management customers, fielding inbound calls and assisting customers with roadside assistance and setting up rentals.

As a Member Advocate, you'll answer questions regarding pharmacy benefits, establish and maintain relationships with members, and provide information and solve issues to influence a positive customer experience. You will be the first point of contact and must convey a sense of care and expertise in our services.

As a Tier 2 Senior Support Engineer, you will be a technical expert on Conversica's customer support team with top-tier diagnostic and troubleshooting skills. You'll provide best-in-class support, engage with customers via email, phone, and chat, and collaborate with cross-functional teams to solve problems and improve products.

The role involves helping prospective guests learn about expedition travel, assisting past guests in planning their next adventure, and helping booked guests prepare for their trip. Expedition Specialists provide exceptional service and effectively close sales, reinforcing sales through follow up and communication. This position requires excellent communication and customer service skills in a fast-paced environment.

This is a remote position where you'll handle 80-100 incoming calls daily to book reservations for our brands worldwide. You'll apply sales techniques to convert calls into reservations and provide excellent customer service, while striving to meet and exceed monthly metrics and adhering to a set schedule.

Clinical Coordinators play a crucial role in establishing and maintaining a robust operational foundation within our organization, delivering exceptional member experience in all member interactions and throughout all care delivery. They will utilize strong organizational ability and proactively assist in sustainable administrative processes while identifying areas for improvement in operational workflows.

The CSDM will work with the NS program manager to communicate customer needs, seek feedback on service quality, and address customer concerns. The manager will proactively manage operational delivery assurance, maintain high performance levels, and recommend improvements to ensure on time service delivery upgrades.