Guide customers through technical post-sale journeys, from implementation to renewal, as a trusted advisor.
Collaborate with Customer Success, Product, and Support teams to drive adoption and value.
Represent customer needs internally and create scalable resources like playbooks and knowledge-base content.
1Password is a cybersecurity company that builds identity and access management solutions, including enterprise password management and Unified Access Management. With over $400M in ARR and a spot on the Forbes Cloud 100, they serve 180,000+ businesses and foster a culture of curiosity, collaboration, and human-centric innovation.
Oversee strategic customer accounts and research delivery to ensure customer success and retention.
Guide project scoping, methodology, and execution while enabling self-service and go-to-market initiatives.
Mentor junior researchers and contribute to continuous improvement of processes and customer outcomes.
Our partner is a fast-growing, early-stage technology company that provides a software-enabled product research platform for the full innovation lifecycle. They have a flexible, remote work-from-home culture and offer access to Hearst Tower facilities in New York City.
Lead complex customer escalations from assessment through resolution, restoring trust with enterprise clients.
Coordinate cross-functional investigations across R&D, Engineering, Product, and Support teams.
Translate technical findings into clear communication for operational and executive stakeholders.
Our partner is a company in enterprise cybersecurity, focused on restoring customer trust through high-impact technical support. They are a fast-moving organization that values empathy and strong cross-functional collaboration, seeking a Critical Situation Manager to lead complex escalations.
Own relationships for Enterprise accounts across banks, credit unions, and fintech customers.
Develop in-depth understanding of the fraud domain and SentiLink products, handling onboarding and regular customer meetings.
Take a consultative approach to understand fraud situations and propose solutions, establishing business goals and plans.
SentiLink provides innovative identity and risk solutions, empowering institutions and individuals to transact with confidence. Backed by world-class investors including Craft Ventures and Andreessen Horowitz, the company has earned recognition from Forbes Fintech 50 and other major outlets.
Assist the claims team and LMVR with tasks related to the ICEP process for Costco, coordinating placement of injured workers.
Communicate effectively with claimants, employers, and claims staff to address return to work barriers and maintain documentation.
Collect data, resolve problems, and identify administrative inefficiencies to enhance workflow and productivity.
Liberty Mutual is a global insurer that helps people protect and insure their assets. The company values inclusion and offers comprehensive benefits, with a large employee base and a culture focused on well-being and professional growth.
Define and execute a global post-sales strategy to accelerate customer value and growth.
Lead large distributed teams across Professional Services, Customer Support, and Success.
Partner with Product and Engineering to turn customer insights into product improvements.
This company is a partner of Jobgether, focusing on enterprise cloud and AI solutions. They are a large, distributed global organization with over 200 employees, fostering a culture of accountability, transparency, and inclusion.
Process and balance incoming contracts and payments in the administrative system with attention to detail.
Assist customers and dealers with cancellations, contract inquiries, and portal navigation.
Collaborate with teams to ensure accurate contract corrections, claims, and year-end audits.
Protective helps protect customers against life's uncertainties, providing insurance and peace of mind. They are a large company with a focus on employee wellbeing, offering comprehensive benefits and emphasizing a diverse and inclusive workforce.
Assist Client Directors in protecting and increasing Gross Profit Margin and customer satisfaction through daily attention and service.
Manage transaction lifecycle from quote to cash, coordinate internal support teams, and maintain pipeline and forecast.
Work independently with customers to address issues, prepare pricing and proposals, and maintain vendor relationships.
AHEAD builds platforms for digital business by weaving together cloud infrastructure, automation, analytics, and software delivery to help enterprises with digital transformation. The company prioritizes a culture of belonging and is an equal opportunity employer.
Provide interpreting services for d/Deaf or hard of hearing students in academic settings and meetings.
Work as needed with flexible schedule including evening and weekend hours.
Ensure appropriate accommodations using proficiency in ASL and English.
The Ohio State University's Student Life Disability Services provides interpreting services for d/Deaf or hard of hearing students. It is a top-20 public university with a strong sense of community and commitment to excellence.