As a Trust and Safety Incident Operations Specialist, you will be the utmost partner to our customers and pros, fully understanding their concerns and acting diligently to reach an agreed upon outcome while handling challenging situations that require sound judgement, resilience, and discretion to positively impact the user experience and strengthen trust in the brand.
In this remote seasonal role, starting at the end of September through December 2025, you will be the primary point of contact for Minted’s 3P sellers, answering sellers’ questions and solving issues as well as supporting sellers in uploading new products, setting up storefronts, and more. You will provide day-to-day support to sellers in service of our 3P business goals.
You will be the first-responder for Attentive’s entire customer base, troubleshooting and resolving technical issues, and helping to reduce and remove friction between our customer and their use of the platform. This role is the face of our product experience and delivers the most outstanding product support in the industry. You will interface directly with customers on a daily basis, become a resident expert on all facets of our platform and the broader ecommerce industry, and work cross-functionally with marketing, sales, product, and design to bridge the gap between product and customers.
Uphold Cleo’s Customer Success strategy and processes, ensuring accurate recording and follow-ups. Oversee the customer lifecycle from launch to renewal, ensure optimal customer journey. Manage a 30+ customer base, including 1-on-1s and quarterly Executive Business Reviews. Develop customer relationships, promote customer loyalty. Understand customer structure and connect goals to solutions.
You will work with technology, academic, and non-profit organizations to ensure they have access to Wikimedia content and get the best from our products by building strong relationships throughout their journey with Wikimedia Enterprise, from onboarding to renewals. As an advocate for customers, you'll anticipate their needs to help them achieve their business goals.
Define and drive the strategy for delivering exceptional experiences across all touch points, ensuring Angi’s customers feel valued, understood, and empowered. This role requires a hands-on leader who is action-oriented, strong analytically, customer service-obsessed and can influence without authority. You will need to balance both strategy with day-to-day execution and play a key role in shaping the future of the Care organization.
The Healthcare Customer Advocate will handle inbound and outbound calls to support our healthcare client providing service to residents of Oklahoma, delivering exceptional customer service by adhering to established protocols and guidelines and utilizing various web-based systems to efficiently address and resolve customer inquiries.
Follows-up, collects and resolves all outstanding self-pay accounts receivable. Performs a variety of duties including accounts receivable follow-up, customer service, correspondence response and daily reconciliation of activities. Meets guidelines to ensure timely and accurate reimbursement for all self-pay accounts
If you are looking for a fully remote position with the ability to travel, this is the perfect opportunity for you! Work 100% remotely and from anywhere in the world and attend quarterly company retreats to destinations including Mexico, Las Vegas, and Iceland.
Deliver an exceptional customer experience through one-on-one interactions, collaborate with other departments to resolve issues, and educate customers to become more comfortable using the platform. You’ll actively listen to customers to provide solutions which address their root problems.