Provide expertise in prior authorization and implement the Inspire Prior Authorization Program.
Support patient intake, verify insurance, and manage prior authorization requests.
Train sites on program requirements and assist with appeals through External Medical Review.
Inspire Medical Systems is a medical device company dedicated to treating Obstructive Sleep Apnea with an innovative FDA-approved device. The company values a people-first culture, offering excellent benefits, 401k matching, and flexible time off, and is committed to diversity and patient outcomes.
Execute tactical, 1-on-1 workflow training sessions to accelerate feature adoption and empower operators.
Conduct structured interviews to identify friction points and provide tools to improve daily operations.
Curate user documentation and FAQs within searchable libraries to enable self-service and reduce recurring questions.
Simplesense builds and deploys the Installation Resilience Platform to protect critical infrastructure from cyber attacks. The team combines over 100 years of mission experience with 50 years of technical expertise, fostering a culture of high-trust autonomy and innovation.
Lead daily operations of a Member Support team across chat, phone, email, and SMS.
Coach and develop agents through quality monitoring and weekly coaching sessions.
Handle escalated member cases and collaborate with internal teams to improve processes.
OneImaging offers a concierge radiology service with a network of over 5,000 vetted providers across 48 states, reducing imaging costs by 60-80%. The company aims to provide fair pricing and eliminate surprise bills for patients and payers.
Deliver exceptional borrower support across phone and other channels with clarity, empathy, and accuracy.
Navigate consumer lending with care, following policies and identifying risks to protect consumer trust.
Own customer outcomes from first contact through resolution and turn insights into product and process improvements.
Wisetack builds transparent consumer lending products for service-based businesses like HVAC, veterinary, and auto repair. Backed by top VCs and with $84M in funding, they have earned a strong culture reputation and numerous growth awards.
Support customers via voice and chat using Amazon Connect, delivering a positive experience through empathy and clear communication.
Resolve issues using AWS tools, accurately document interactions, and manage follow-ups in a fast-paced call center environment.
Collaborate with teammates, escalate complex issues as needed, and participate in ongoing training.
Encoura empowers students and institutions to create meaningful connections for informed decision-making. Since 1972, the company has evolved its products and services to support enrollment, research, marketing, student success, and advancement.
Serve as primary contact for parents and students via chat, email, WeChat, and phone.
Handle urgent or complex cases with strong ownership, ensuring full resolution.
Contribute to customer success initiatives and operational improvements.
Think Academy US is an education technology company providing K-12 extra-curricular learning services through science and technology. As a subsidiary of TAL Education Group, which serves over 6 million students weekly, it fosters a high-energy, high-ownership culture focused on student success.
Support positive, calm, and professional virtual testing experiences for K–12 students across multiple states.
Administer assessments directly or supervise testing sessions while following strict protocols.
Complete pre-assessment orientations and post-assessment record-keeping and data support.
OpenEd is opening the world to every learner by providing customized, world-class education and resources. With over 100,000 students served and a top 0.1% employee net promoter score, the company values customer focus and transparent communication.
Provide customer support through Slack, email, and virtual meetings with a solutions-focused approach.
Manage and maintain the Nurture Library to ensure resources are organized and up-to-date.
Monitor performance data to deliver insights and recommend process improvements.
Nurture, a Pushpay company, is a pastoral care platform helping churches shepherd their people through technology. Pushpay has 550 teammates supporting over 10,000 customers and has processed over $15 billion in charitable giving, growing rapidly.
Coordinate quality improvement plans and monitor performance across a network of crisis centers.
Analyze data, prepare reports, and lead QI meetings to ensure compliance with program goals.
Collaborate with teams to develop proactive quality improvement activities and investigate complaints.
Vibrant Emotional Health delivers high quality mental health services and support through technology-enabled programs and community wellness initiatives. For over 50 years, the organization has been a leader in promoting emotional well-being and operates with a staff dedicated to innovation and advocacy.
Conduct outbound and inbound calls to support patients recently discharged from the ER and schedule appointments.
Assist with administrative tasks and coordinate patient care with team members and provider networks.
Become an expert with software like EMR, Slack, and Five9 to deliver high quality customer service.
Fuze Health is a digital health company that empowers patients to connect with care providers and health resources. It combines capabilities from LetsGetChecked, Truepill, and Alto Pharmacy, with a growing team focused on next-generation healthcare solutions.