We are seeking a highly skilled and proactive Senior Product Support Specialist to join our Product Support team; as a Senior Product Support Specialist, you will be a primary point of contact for complex customer inquiries, providing expert-level support, in-depth triaging, and effective resolution. You will be a key contributor focused on the success, retention, and expansion of our customer base.
Work with higher education clients, focusing on supporting customers who have implemented Canvas and providing exceptional customer service to maintain strong relationships. Manage existing accounts and position Instructure to capture additional market share through a solutions oriented approach, participating in efforts to retain and help grow the account to increase the market presence of Instructure.
As a Support Specialist, you're the connection between our users and the team behind the scenes, helping users and troubleshooting technical issues through app-based email. Change is constant at Fetch, so you'll need to stay up-to-date. This is a remote, full-time role requiring 3:30pm-12:00am CST, Friday - Tuesday shift and willingness to work holidays.
The ExtraHop customer success team focuses on successful outcomes for our customers. As a Customer Success Specialist, you will be critical in executing programs that touch and enable our user community. Document customer use cases, carry a regular cadence with a percentage of your customer base, and lead and facilitate new customers’ initial onboarding.
The Customer Success Specialist will be the primary contact between clients and internal stakeholders. This person will manage customer needs via the Account Management escalation queue in Salesforce, understand the client industry and products, and collaborate with other teams to mitigate customer risk. This role will also identify upsell opportunities, serve as an escalation point, and maintain regular communication with customer escalations.
In this role, you will play a critical role in driving Nirvana’s world class claims organization by helping insureds and agents report new losses and provide updates on claims previously reported directly to Nirvana or our third party administrator. Accept inbound calls and/or emails from agents, brokers and insureds reporting new losses and communicate effectively while entering data accurately into our claims management system.
The Service Advisor serves as the primary liaison between customers, the field maintenance team, and internal field support operations. Reporting to the Maintenance Manager, this role is responsible for coordinating maintenance requests, scheduling field service appointments, and ensuring high-quality service delivery. The Service Advisor provides clear communication, accurate documentation, and proactive support to both customers and technicians.
Support clients by researching availability, managing travel bookings, and ensuring accuracy in all reservation details. Process client reservations for hotels, resorts, cruises, and vacation packages using online booking systems. Review and confirm booking details, ensuring accuracy with travel dates, destinations, and preferences. Communicate with clients and vendors regarding updates, changes, or special requests.
Responsible for handling inbound calls from customer’s inquiries and complaints in a Financial / Bank Services environment, maintaining a positive attitude. Resolve service problems and ensure that customer queries are answered to their satisfaction. Address customer’s concerns related to the services and provided the best solutions for their needs via a variety of communication channels.
Help couples plan destination weddings, honeymoons, and group travel. Research venues, packages, and travel logistics based on client needs. Coordinate travel arrangements including flights, accommodations, and excursions. Communicate with top-tier suppliers and resort brands and stay updated on resort trends. Provide excellent virtual customer service and use provided tools to manage client journeys.