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FiltersWe are looking for a proactive and customer-focused Technical Account Manager (TAM) to join our team. As a TAM, you will act as the main technical advisor for our strategic clients, helping them maximize value from our solutions, ensuring smooth product adoption, and driving ongoing success through expert-level guidance and support.
Assist clients with booking hotels, resorts, and other accommodations through online platforms. You'll research and recommend lodging options based on destination, budget, and preferences, processing reservations, updates, and modifications accurately and efficiently. They maintain organized records of bookings, client requests, and confirmations while communicating professionally with clients and supplier partners via email, phone, and chat.
As a Customer Care Representative on a contract assignment, redefine what “customer service” means in healthcare, advocating for customer needs, identifying opportunities for improvement, and contributing to the development of tools and processes that scale with our growing organization. Individuals with a builder’s mindset who enjoy solving problems, creating structure in ambiguity, and improving operational processes will be well suited for this role.
Interface with approximately 30 – 40 assigned dealerships to proactively consult and provide support. Build strong relationships with dealer operators, dealer managers, regional offices and zone teams, utilizing various communication devices and technologies. Consult with dealerships to increase the fixed operations overall customer retention and profitability and identify follow-up or action items for next contact.
You'll be responsible for onboarding new Enterprise customers and driving adoption throughout the customer lifecycle, culminating in seamless renewal events, as well as driving expansion opportunities within existing customers by identifying new use cases and teams and successfully introducing Scribe solutions.
Inform guests about Mammoth Resorts, planning and booking their vacation needs primarily through inbound phone calls, emails and webchats. Identify the guests’ needs, offer products, communicate policies, and provide assistance with changes, cancellations, taking payments and any other service-based needs. A typical week is four, 10-hour days with 3 days off.
Directly lead, coach, and develop a team of experienced Customer Success Managers across the Americas, fostering a high-performance, customer-obsessed culture. Define and execute the regional Customer Success strategy for the Americas, aligning with Mambu's global goals and regional commercial objectives. Be accountable for key regional Customer Success metrics, including Gross Retention Rate and Customer Satisfaction. Leverage data-driven insights to manage team performance and identify regional expansion opportunities.
Lead and evolve Metronome's support function into a strategic partner across Product, Engineering, and GTM by combining technical depth with operational leadership to ensure customer issues are resolved efficiently while shaping how we scale support globally. This role is perfect for someone who loves debugging complex issues, driving process improvements, and earning engineers’ trust through credible, data-driven collaboration.
Trupanion is seeking a dedicated and customer-focused Partner Support Coordinator to join their Partner Support Team, providing real-time, multi-channel support to key partners and delivering exceptional service across all interactions to strengthen partner relationships and enhance customer experience. The ideal candidate is highly support-centric, an exceptional communicator, and deeply committed to helping others with a mindset focused on service and experience.
Position requires a mode of transportation, attention to detail, and time management skills. Position will require frequent trips to the local DMV office. You will review and process documents, perform auditing tasks, and research vehicle-related violations. You will serve as clients' primary point of contact, and utilize expertise in title and registration processing to accurately complete paperwork.