Remote Customer service Jobs • US

The Customer Success Associate role provides a premier customer experience for our existing client base by providing excellent support and ensuring clients are fully utilizing the Raptor solution. The Customer Success Associate will work closely with sales, Technical Support, and Professional Services to ensure clients are supported during each phase of their journey.

Answer inbound calls and schedule service appointments. Respond to and resolve voicemail messages, abandoned and missed calls from customers. Respond to customer requests (email, webchat, text) to resolve issues. Deliver call scripts clearly, be compelling, and personable Adhere to the company’s plan for resolving customer complaints quickly and favorably. Maintain and update customer database with complete and accurate information.

This role will evaluate customer interactions, ensure adherence to quality standards, and provide actionable feedback to improve service delivery and customer satisfaction. This role focuses on monitoring and evaluating customer service interactions, it does not involve software testing. The candidate must reside within the continental US.

Focus on helping customers achieve success with the buying and selling of used products on Archive sites. Respond quickly to customer-submitted email requests, troubleshoot and guide customers through any questions or concerns. Partner with internal teams to solve larger customer-related issues. Keep current with product knowledge, document problems and resolutions and escalate appropriately. Follow up with customers to ensure that issues have been addressed successfully.

PAR is seeking a career-driven, customer-focused Technical Support Agent to join their Call Center team. In this entry-level role, you will provide first-level support for POS hardware/software and PAR products, resolve operational and technical issues quickly and efficiently, and deliver exceptional service that fosters total customer satisfaction.

Your days will be filled with phone calls from our members providers and other stakeholders. The CXA will provide accurate, prompt, courteous, and professional responses to member, provider or other stakeholder inquiries over the phone and make an impact by serving on the front lines to support our members.

Be a part of our Technical Customer Support team, responsible for handling technical customer support for our product by phone, web, and email and working with developers to resolve critical issues for customers in a timely manner. You will be engaged in designing and implementing the software solution to meet the business needs of various clients. Find creative solutions for these requirements, requiring a deep understanding of the software and the ability to see issues from the customer's perspective.

Submit insurance claims with accuracy, using CPT, ICD-10, and HCPCS codes. Follow up on denials, delays, and unpaid claims—no loose ends here! Communicate with insurance companies and patients with kindness and clarity. Post payments, adjustments, and write-offs to patient accounts. Verify insurance eligibility and benefits ahead of time. Work closely with providers. Keep patient info secure and stay HIPAA-compliant. Stay on top of billing rules, payer guidelines, and industry changes.

Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems. Researches and resolves problems and errors which may include those related to fraud support and internet operations. Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures.

Provide front-line technical support to end users by responding to inquiries, troubleshooting issues, and ensuring timely resolution of hardware service requests. This role is essential to maintaining productivity and user satisfaction by delivering high-quality support across hardware, software, network, and system-related issues. As a central point of contact, leverage knowledge bases, escalation paths, and service management tools to resolve incidents efficiently.