Drive adoption and strategic alignment with global enterprise customers to ensure measurable ROI.
Own renewal and growth strategies, mitigating churn and identifying expansion opportunities.
Operationalize Customer Success processes for scale, building executive relationships and leading EBRs.
6sense provides a predictive analytics platform that helps B2B companies identify buying intent with 85% accuracy. The company fosters a growth-driven culture with a focus on employee well-being, collaboration, and continuous learning.
Handle inbound phone calls, chats, and emails from retailers to assist in lease or loan application processing.
Manage existing merchant relationships through proactive inbound and outbound contact and ongoing support.
Conduct back-office processes such as funding and report generation to ensure a high-quality merchant experience.
Koalafi provides flexible lease-to-own financing solutions for retailers to offer non-prime consumers, helping them make big purchases over time. With over 200 employees, the company fosters a culture of innovation, trust, and ownership, offering inspiring work that accelerates careers.
Serve as a travel expert for corporate clients, planning domestic and international travel and ensuring adherence to policies.
Conduct fact-finding interviews and use GDS systems like Apollo to secure cost-effective travel arrangements.
Maintain customer service excellence, update clients on travel status, and stay informed on industry trends.
CI Azumano is a full-service travel management company for businesses, governments, and personal travelers, offering 24/7 support and services like travel expense management and technology solutions. The company is part of Seneca Holdings, emphasizes a collaborative culture, and provides competitive benefits to its team.
Support Sky Road product suite client trade workflows, onboarding, and troubleshooting daily support issues.
Document and develop enhanced support processes for trade workflows, templates, and permission models.
Coordinate with project management and development teams to ensure client experience success.
Octus is a leading global provider of credit intelligence, data, and analytics. Since 2013, professionals across hedge fund, investment banking, management consulting, and law firm verticals rely on Octus to make confident decisions in fast-moving credit markets, and the company hires growth-minded innovators globally.
Own customer-facing response for high-stakes technical situations and restore confidence in the platform.
Lead cross-functional investigations with R&D and translate technical findings into clear executive communication.
Build and drive critical situation management processes and playbooks for common scenarios.
Abnormal protects the humans behind the world's most critical organizations from AI-powered cybercrime. Trusted by 4,500+ enterprises, they use behavioral AI to stop evolving threats and value diversity and inclusion.
Engage with members via phone, email, and live chat to answer questions and provide excellent service.
Assist participants in qualifying for and selecting the right health or wellness programs.
Resolve inquiries, disputes, and escalations with professionalism and empathy.
Solera Health transforms lives through innovative, connected healthcare solutions by connecting people with programs to improve well-being and prevent chronic disease. We are a fast-growing company that values teamwork, integrity, and opportunity.
Handle inbound and outbound member and provider inquiries via phone, email, and chat with professionalism and empathy.
Provide accurate information on benefits, eligibility, claims, prior authorization, billing, and provider portal support.
Collaborate with internal teams to resolve complex cases, identify process improvements, and meet performance goals.
XO Health is the first health plan designed by and for self-insured employers, delivering a unified health experience for members, providers, and payers. We are growing a multi-disciplinary team of diverse and digitally empowered employees committed to rebuilding trust in healthcare through transformation.
Provide tactical implementation support through ticket management, system configuration, and quality assurance activities.
Serve as the technical execution partner supporting Solutions Engineering, Implementation Consultants, and Project Managers.
Ensure seamless client onboarding and ongoing operational excellence across multiple implementations.
We are a new kind of healthcare company delivering integrated virtual care and navigation. We are on a mission to raise the standard of healthcare for everyone.
Own technical onboarding and configuration for publishing partners, including content ingestion and widget setup.
Serve as first responder for partner issues, triage bugs, and escalate to Engineering with clear reports.
Build and maintain documentation and processes to scale partner operations and ensure smooth implementations.
ProRata.ai provides an AI-powered answer engine that helps publishers deliver trusted, attributed answers to their audiences. It is a growing company with a collaborative and innovative culture.
Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
Jerry.ai is building the first AI agent to manage all your physical assets, starting with car insurance. The company has reached 5M+ customers, raised $240M+, and has been profitable since 2024, operating with a fully remote culture.