The Advisor Support Associate supports the delivery of services to CPL and AMP clients, focusing on operational tasks such as lead invalidation, credit management, client invoicing, and direct client support via email, ensuring client satisfaction and retention.
As a Customer Success Manager, you’ll be the strategic partner and trusted advisor to digital health companies scaling care delivery using Healthie. You’ll own post-implementation success across a portfolio of enterprise customers, ensuring long-term adoption, satisfaction, renewals, and growth. This role is perfect for someone who thrives at the intersection of healthcare operations, SaaS technology, and relationship management.
As a Member Engagement Representative, you will enhance participants’ journeys toward healthier lifestyles by providing exceptional customer support. This involves addressing inquiries, resolving concerns, navigating systems, managing communications, handling complex queries, and verifying insurance eligibility and benefits.
Prepared is on a mission to ensure every emergency gets the perfect response—and that includes our customers. As a Support Specialist on the night shift, you’ll be on the front lines of technical support, helping public safety professionals resolve issues quickly and confidently. This is a remote position with late shift hours aligned to your U.S. time zone.
Support Hazel’s Physical Health provider team with phone calls to families in both English and Spanish. Manage internal chat communications among providers, relay messages to appropriate staff, and create job tickets for school/initiator needs. Provide interpretation and translation services for phone calls, telehealth visits and written medical documentation.
You'll be a key member of our Enterprise support team, resolving complex technical challenges and providing expert guidance to our most valued clients in a fast paced environment. This role will contribute directly to Vimeo’s Sales Assisted Support efforts with focus on troubleshooting and responding to escalated issues, contributing towards insights reporting, and collaborating with teammates to ensure the highest quality support.
As an Engagement Specialist at Zócalo Health, you will connect with members ensuring they receive access to necessary care and services. This role involves outreach, intake scheduling, form support, community events, and partner engagement. The ideal candidate is bilingual in English and Spanish, detail-oriented, and passionate about improving lives.
As an Enrollment Advisor, you will play a key role in expanding Hazel’s mission & care impact by driving the enrollment of children referred by school staff or parent/guardian. You will reach out to the student’s parent and compellingly communicate the value of Hazel’s virtual therapy program. You will help the family complete the steps of our enrollment process until they begin the program.
Troubleshoot basic technical issues, build meaningful customer relationships, and identify opportunities to upsell products and services all while delivering exceptional service. Handle inbound and outbound calls with professionalism, empathy, and efficiency. Maintain confidentiality and protect customer data.
A high-performing Customer Care Team Lead is needed with a passion for people development, training, and quality assurance. Responsible for overseeing shift performance, onboarding and coaching new agents, and ensuring exceptional support delivery through structured QA and continuous feedback. Serve as a key support bridge between frontline agents and Customer Care leadership, and play a critical role in elevating team performance and operational excellence.