Assist customers with technical issues associated with our products and services by resolving questions, recommending technical solutions and guiding product users through features and functionalities. Diagnose and troubleshoot technical issues, including heavy android application support using provided tools. Track calls to resolution and properly escalate unresolved issues to appropriate internal teams.
You will drive and grow important relationships by helping our customers find new ways to use our platform. You will also directly manage and work closely with a team of Research Advisors to design, recruit, and field research projects for our customers. You will have a chance to make a real difference for Dscout’s customers and build your career in the worlds of customer success and research.
This temporary position ends December 8th, 2025. Coaches Agents/Representatives to improve knowledge, engage consumers, compliantly enroll Consumers into an appropriate plan, and enhance sales skills where appropriate. Collaborates with Operations Manager and site Supervisors to develop and then execute upon daily plan to drive improved performance.
As a Technical Support Specialist, you'll be the frontline hero ensuring our customers receive exceptional technical assistance with Eve's legal AI solutions. You'll manage critical support tickets, resolve bugs, and facilitate feature requests while maintaining our commitment to rapid response times and customer satisfaction.
Proactively onboard new paying customers, understand their use cases, and provide guidance on Wrike setup. Lead training for teams, showcase features, and answer usage questions. Monitor accounts to identify opportunities and assist at-risk accounts. Use consulting skills to help customers unlock value from Wrike. Conduct Executive Business Reviews and run health checks to ensure optimal functionality usage. Partner with account management to identify up-sell opportunities. Advocate for customers to Product Managers.
The Sr. Technical Support Engineer I will be responsible for working directly with customers and various teams on daily support and operations tasks. This role involves supporting two different portal products and a newly designed combined platform currently being developed. You will manage tickets, work with customers, understand product components, and research issues using web-based products and command-line tools.
We’re looking for enthusiastic individuals to assist existing and prospective clients within our organization. This position will work with multiple clients through-out the day providing outstanding service and product knowledge.
Redefine your career and enjoy the freedom of working from anywhere. This is a unique opportunity where mentorship takes center stage, fostering collaboration instead of competition. The company is looking for individuals hungry for success, seeking a work environment that prioritizes flexible schedules, residual income, and unlimited growth potential.
Manage domestic travel arrangements, including flights, hotels, and car rentals, while ensuring cost efficiency and outstanding service. Expertise in SABRE GDS and prior experience in Corporate Travel are key to thriving in this position. Responsibilities include fulfilling travel requests, providing exceptional customer service, and maintaining client relations.
Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Handle inbound calls from medical professionals, using medical terminology, to request and verify benefits. Provide excellent customer service through active listening and work with confidential customer information sensitively, aiming to resolve issues proactively.