Provide expert support during onboarding and ensure timely order management for Industrial and DTI customers.
Collaborate with sales team to facilitate smooth onboarding and conduct quarterly/annual account review calls.
Serve as Tier 2 resource for problem resolution and document interactions in Salesforce.
Red Wing Shoe Company is a global footwear company based in Red Wing, Minnesota. With 2300 employees worldwide, it maintains a close-knit family culture and values employee engagement.
Assist clients with hotel research and reservations.
Provide details on pricing, amenities, and availability via phone, email, or online platforms.
Maintain accurate booking records and participate in virtual training sessions.
We are a travel services company focused on helping clients book hotel accommodations. We offer a remote work environment and provide full training and ongoing mentorship to our team members.
Work the general support queue, resolving Tier 1 cases across payroll, taxes, HR, and benefits.
Ramp quickly on Miter's product, ticketing tools, and knowledge base, resolving tickets independently within weeks.
Develop a product specialization over time, contributing to team SLAs and handling 60-70% of assigned tickets without escalation by month two.
Miter is on a mission to help construction contractors build with confidence by rebuilding core HR, finance, and operations systems using AI and embedded payments. Since launching in 2021, we've grown to thousands of customers and tens of millions in ARR, backed by top investors like Bessemer, Coatue, and Battery.
Serve as the main point of contact for a portfolio of customers, ensuring successful platform utilization to achieve their business goals.
Provide clinical guidance and workflow expertise to support organizational change management and user adoption initiatives.
Build strong relationships with clinical stakeholders and facilitate ongoing customer discussions to evaluate adoption and improvement opportunities.
We create software solutions combining lean principles, predictive analytics, and machine learning to transform hospital and infusion center operations. More than 190 health systems and over 1,200 hospitals rely on our award-winning products, and we have raised over $300 million from top-tier investors.
Lead and develop a team of Technical Account Managers, coaching on technical depth and strategic account planning.
Drive technical customer outcomes by delivering proactive guidance and best-practice recommendations for platform adoption.
Own the data story, leveraging analytics to translate insights into business outcomes and ROI narratives.
Highspot develops sales enablement software to increase sales productivity. The company emphasizes equitable workspaces and a culture of belonging for its employees.
Serve as the primary point of contact for patients, providing guidance and support for non-billing-related inquiries.
Manage inbound calls and live chats to deliver timely and effective assistance.
Maintain accurate records of patient interactions using Salesforce CRM and contribute to process improvement.
Natera is a global leader in cell-free DNA testing for oncology, women's health, and organ health. Their team consists of highly dedicated professionals from world-class institutions who care deeply for their work and each other.
Deliver a proactive client management strategy to encourage growth and retention with merchant partners.
Identify and execute upsell and cross-sell opportunities across a broad portfolio to enhance client value.
Provide prompt support, conduct regular performance reviews, and collaborate internally to align client goals.
Affirm is a financial technology company that reinvents credit to offer buy now, pay later solutions without hidden fees. It is a publicly traded company with a large workforce and a culture centered on honesty, transparency, and putting people first.
Design and lead Vetcove's corporate accounts strategy to build long-lasting relationships with key veterinary hospital consolidators.
Position yourself as a strategic partner to stakeholders through comprehensive business reviews and on-site meetings.
Collect customer feedback to inform product development and adapt to market dynamics.
Vetcove modernizes veterinary software and pet healthcare with procurement, ecommerce, and practice management platforms. Over 25,000 hospitals use Vetcove daily; we are a fast-growing, mission-driven company backed by Y Combinator.
Act as the primary liaison between Cority and clients, leading project implementations including configuration, training, and testing.
Collaborate with project managers and technical consultants to meet utilization targets and ensure timely project delivery.
Build trust with clients, stay current on product features, and support cross-functional teams to drive successful outcomes.
Cority provides an EHS+ platform that converges people, data, and AI agents to help organizations manage environmental, health, safety, quality, and sustainability risks. With over 1,500 clients worldwide and recognized awards for its culture, it is a market leader in EHS+.
Ensure same-day, accurate event entry for school events in GoFan HQ or via CSV imports.
Maintain high-quality data standards with complete and correctly formatted records.
Organize and track incoming requests to prevent missed or unresolved entries.
PlayOn builds technology for high school athletics, offering ticketing, streaming, fundraising, and more through GoFan, NFHS Network, and MaxPreps. They are a growth-stage company backed by KKR, with a culture of accountability and collaboration.