Handle inbound calls with professionalism, resolving issues and answering inquiries.
Troubleshoot technical problems and document interactions accurately.
Upsell products and services while maintaining a positive customer experience.
MCI is a tech-enabled business services company delivering Customer Experience, BPO, and cloud solutions across industries like healthcare, retail, and finance. With over 10,000 employees, we foster a culture of growth, learning, and diversity.
Respond to client inquiries regarding travel options, reservations, and itinerary details.
Assist with coordinating and confirming bookings for hotels, cruises, and vacation packages.
Provide timely updates and clear communication before and after travel.
Aisles & Abroad is a travel services company that assists clients with booking and support for hotels, cruises, and vacation packages. They offer a supportive and collaborative remote work environment with a focus on professional development.
Keep engagements on track by building schedules, tracking milestones, and flagging risks.
Support billing and finance by preparing time-and-expense entries and assisting with invoicing.
Coordinate across delivery teams, consultants, and clients on schedules and logistics.
Caravel | BPM Technology Solutions is an award-winning NetSuite and Salesforce partner and part of BPM LLP, a Top-40 accounting and advisory firm. They are a fully remote team with delivery centers across the US, Canada, India, and the Philippines.
Deliver remarkable customer service to industrial customers and retailers via phone and email.
Collaborate with the Industrial Team to coordinate account setup, changes, and transitions.
Develop expertise in products, pricing, and procedures to recommend solutions and resolve inquiries.
Red Wing Shoe Company is a global footwear company with 2300 employees, maintaining a close-knit family atmosphere. They focus on innovation, quality products, and employee engagement, guided by core values like living their values and centering on customers.
Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
Resolve customer issues and complaints with patience and empathy, working toward mutually beneficial solutions.
Document customer interactions accurately in the CRM system and maintain detailed records of all transactions.
LesBaird Consulting LLC is a consulting firm that provides professional support services to help businesses improve efficiency and achieve sustainable growth. The company is a smaller or emerging firm that emphasizes clear communication, attention to detail, and a customer-focused mindset.
Handle customer inquiries, resolve issues, and ensure first call resolution using effective problem-solving and communication skills.
Utilize systems to complete account management tasks and recognize sales opportunities to upgrade services.
Escalate customer dissatisfaction appropriately and maintain high reliability with regular attendance.
MCI is a tech-enabled business services company delivering customer experience, BPO, and cloud technology solutions across multiple industries. The company employs over 10,000 people and fosters a team-oriented culture with opportunities for growth.
Manage customer onboarding and implementation across websites and platforms.
Conduct approximately 5 training calls per day to teach new users the Feathr platform.
Track account progress in Salesforce and other databases.
Feathr is a nonprofit marketing platform trusted by over 1,300 nonprofits, helping them build purposeful connections with their community. With a culture focused on practicality, ambition, candor, trust, and service, Feathr fosters an environment where amazing people can do their best work.
Respond to agent inquiries via calls, chats, and emails, providing accurate information and timely resolutions.
Review and process carrier appointment requests, ensuring accuracy and compliance with carrier requirements.
Maintain accurate records in HubSpot CRM and collaborate with internal teams to streamline processes and enhance the agent experience.
First Connect Insurance Services is a digital platform that provides independent insurance agents access to over 150 top US carriers, enabling them to sell home, auto, and small business policies. We have thousands of active agents with hundreds joining monthly, and we are committed to accelerating growth with a culture of dedication and care.
Work remotely to correct captions for Deaf and Hard of Hearing users in real-time.
Must have strong comprehension of various spoken English accents, especially deaf accents.
Typing speed and reliability are key, with a commitment of 5-15 hours per week.
Ava aims to radically improve communication by empowering deaf and hard-of-hearing people with live captioning. Their small but fast-growing team has reinvented AI-based speech recognition technology to be in service of those who need it most.