Pilot the delivery of chatbots / callbots projects, from the framing stage with the client to production, while respecting deadlines.
Coordinate exchanges with cross-functional teams.
Manage a portfolio of clients in France, Europe & USA, including key accounts.
Septeo is a leading European software company experiencing rapid growth and transformation. They have become one of the European leaders in tech, a reference in software publishing, with determined, audacious, and committed teams working hand in hand with simplicity, conviviality & trust.
Define and lead Splice’s end-to-end customer experience strategy.
Build, mentor, and scale a high-performing customer experience organization.
Partner with Product, Engineering, Marketing, and Analytics teams to surface insights and influence roadmaps.
Splice is a creative platform for people who make music. They provide a subscription service with sounds and samples, empowering music creators with creative tools and resources.
Lead Executive communications with customers and serve as an extended member of the Smartsheet account team to execute a win/win strategy on all assigned contract renewals to maximize value and enhance customer experience
Partner with the account team to fully understand and develop a clear renewal strategy for each customer based on data driven decisions and execute that strategy
Persuade, influence, and motivate people and collaborate with cross functional partners such as CS Leaders, Operations, Finance and Legal to identify opportunities to accelerate the contract renewal process and drive operational efficiencies
Smartsheet helps people and teams achieve anything with seamless work management and smart, scalable solutions. They empower teams to automate the manual, uncover insights, and scale smarter, creating space to think big and take action.
Build and strengthen relationships with both new and existing customers across the full lifecycle.
Help define and evolve customer success playbooks for customers in our Pro Sports + Entertainment vertical.
Approach customer interactions with a consultative mindset, providing strategic guidance during communications, questions, and meetings.
Attentive is an AI marketing platform for 1:1 personalization redefining the way brands and people connect. They combine technology with human expertise to build authentic customer relationships. Attentive has a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, and has been consistently recognized for its performance and culture.
The Associate Customer Success Manager builds strong relationships with customers and delivers solutions in a one-to-many model. They identify customer needs and coordinate internally to ensure timely solutions are delivered. In this role, you will assist new OSV customers through the readiness process for Workday services.
OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services.
Act as customer service liaison for the Occupational Medicine Team, managing all contacts through multiple channels. Resolve customer problems by clarifying their complaint, determining the cause of the problem, and providing appropriate solutions. Provide daily support to the sales team by assisting employer accounts’ requests.
CityMD is a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.
Troubleshoot complex product and technical issues to determine severity and scope and respond accordingly. Manage issues and questions escalated from Customer Support, Account Management, and Implementation teams. Educate and empower customers to maximize use of products, tools, and services.
Experian is a global data and technology company, powering opportunities for people and businesses around the world.
Provide customer service and interpersonal communication skills to support the ICE law enforcement mission.
Maintain public and community relations by answering incoming calls and processing web tips.
Review, analyze, and process tips for further action.
SteerBridge Strategies is a CVE-Verified Service-Disabled, Veteran-Owned Small Business delivering professional services to the U.S. Government and private sector.
Handle inbound queries from potential customers via phone, email, and/or chat. Reach out to customers who have initiated an application, guiding them through the process and addressing their questions. Deliver a world-class customer experience.
Splash Financial is focused on building financial technologies that fundamentally transform how the industry lends since 2013.
Handle client onboarding and manage follow-ups for document collection. Answer tax-related questions with mid-level expertise. Manage inbound calls, redirect inquiries, and schedule meetings using Go High Level.
The company specializes in tax preparation, client onboarding, and financial services.