Answer inbound customer questions by phone and email about policies, endorsements, renewals, and general servicing.
Pull and send documents like certificates of insurance, declaration pages, and proof of coverage.
Partner with licensed agents on complex issues and keep records accurate across CRM and carrier platforms.
NerdWallet provides clarity for financial decisions, including an insurance arm for quoting and comparing home, auto, umbrella, and flood coverage. The company fosters an inclusive, flexible culture that supports employee growth and well-being.
Own the human-in-the-loop layer of HUD's customer operations across data suppliers and buyers.
Build trust and resolve contract, onboarding, and platform blockers by working with internal owners.
Turn recurring customer issues and feedback into better processes and lightweight systems.
HUD builds reliable, fair, and open infrastructure for AI data, making data valuable for creators and trustworthy for labs. The company is a fast-growing team of ~25 researchers, engineers, and operators backed by $16M from top VCs and YC (W25).
Handle inbound and outbound calls for patient scheduling and general inquiries in a call center environment.
Document interactions using web-based CRM systems and escalate issues per department standards.
Collaborate across departments to deliver VIP customer service and support patient health outcomes.
ChenMed is a family-owned, physician-led primary care provider focused on delivering superior healthcare to moderate-to-low-income seniors. The company is rapidly expanding and emphasizes a family-oriented culture with career development and work-life balance.
Serve as the trusted advisor for enterprise clients, driving engagement, retention, and expansion.
Guide customers through onboarding and QBRs to ensure they realize full value from AI solutions.
Collaborate with internal teams to resolve issues and identify upsell and cross-sell opportunities.
Trunk Tools is the leading AI company revolutionizing construction by embedding intelligent automation into field operations. With 100+ employees and $70M in funding, the startup is scaling fast and entering a period of hypergrowth.
Coach and mentor Customer Success Managers to improve customer satisfaction, retention, and relationship management.
Conduct quality reviews on customer interactions and provide detailed feedback for performance improvement.
Develop and deliver tailored coaching plans, training sessions, and skill refreshers to reinforce best practices.
Wing Assistant provides remote virtual assistants and staffing solutions to businesses worldwide. The company promotes a remote-first culture and supports employees working across diverse time zones.
Respond to incoming calls, texts, emails, and online inquiries while scheduling estimate appointments.
Maintain accurate lead, customer, and job information in DripJobs CRM and coordinate paperwork.
Follow up consistently with leads, monitor open tasks, and help improve workflows and SOPs.
20four7VA is a virtual assistant agency that connects independent contractors with clients worldwide. They provide a supportive community, free training, and constant guidance to their contractors.
Handle inbound customer calls and emails, providing professional support for billing, service timelines, and account inquiries.
Process activations/deactivations, resolve login issues, and complete callbacks or email follow-ups as needed.
Maintain accurate customer records in the CRM and escalate issues that fall outside your scope.
20four7VA connects businesses with offshore independent contractors for remote services. They offer free training, constant support, and a vibrant contractor community.
Provide Tier 1 and 2 software support to clients via portal, email, phone, and chat.
Accurately document client issues and escalate to Engineering as needed.
Mentor new team members and support Level 1 agents with guidance.
Rithum is a commerce network that helps brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. More than 40,000 companies trust Rithum, representing over $50 billion in annual GMV, with a collaborative and inclusive culture.
Provide routine customer service and policy support to agents and carriers on coverage, rates, billing, and policy reviews.
Communicate via phone, email, and chat while navigating multiple systems to resolve inquiries and escalate issues.
Review and process applications, binders, endorsements, and documents, and maintain policy files in the CRM.
BTIS is a commercial insurance MGA delivering products through technology with a small-business, relationship-focused mindset. Part of Amynta Group, it has over 2,000 associates globally and values partnership, innovation, and service excellence.
Engage with prospective members through multiple channels to explain program benefits and encourage enrollment.
Build trust and rapport using active listening, empathy, and personalized communication to overcome barriers.
Collaborate with internal teams to improve outreach strategies and accurately document member interactions.
The company offers a specialized kidney health management program that helps members access valuable health support. It provides a collaborative, performance-driven remote environment focused on member engagement and population health.