Resolve customer technical issues effectively through multiple support channels while maintaining professional communication.
Document interactions using a support ticketing system, capturing issue type, status, and resolution.
Meet or exceed performance metrics around productivity, quality, and overall customer experience.
Higher Logic is a leading provider of community and engagement solutions for customer and member-centric organizations since 2007. The company has experienced over 250% growth in 2020 and the Australia-based team has grown significantly since 2018, fostering a demographically and culturally diverse group of dedicated professionals.
Own and manage a portfolio of 50–60 customers across EMEA, building trusted relationships and driving retention.
Proactively identify risks and upsell opportunities, coordinating with internal teams to ensure seamless customer experience.
Bring customer insights back to improve products and processes, working independently in a fast-moving remote environment.
Remote People builds infrastructure for borderless teams, handling global payroll, benefits, taxes, and compliance. They are a growing international company committed to diversity and enabling people to work from anywhere.
Provide technical support for Dealertrack software products.
Troubleshoot system issues and document resolutions in CRM.
Manage multiple customer cases while meeting service levels.
They provide automotive dealership software solutions. The company fosters a collaborative, fast-paced environment with opportunities for professional development.
Take inbound calls from customers or restaurants to provide assistance.
Make outbound calls to follow up on acknowledgement errors.
Manage incoming tickets generated from email or text via CRM.
HungerRush is a leading provider of integrated restaurant solutions. They offer a fully remote work environment and seek motivated individuals to support their customers.
Maintain and develop long-term strategic relationships with SMB and corporate clients in Eastern Europe and Central Asia.
Act as a trusted advisor to C-level executives and oversee implementation projects to prevent delivery issues.
Drive customer success through product consulting, value realization, zero churn, and cross/up-sales.
Creatio is an AI CRM and workflow platform that helps midsize and large organizations run customer workflows in the AI era. With a global team and thousands of customers in over 100 countries, they are recognized as a leader in multiple Gartner and Forrester reports and were named to Inc.'s Best Workplaces list in 2025.
Provide responsive technical service at customer sites, troubleshooting and supporting product applications to drive satisfaction and retention.
Manage multiple customers across British Columbia, performing equipment repairs, chemical testing, and process improvement recommendations.
Document findings using CRM and analytics tools, collaborating internally to resolve issues and uphold safety and quality standards.
Our partner is a company seeking a Technical Service Representative to support industrial and fleet-wash customers across British Columbia. They emphasize safety, innovation, collaboration, and continuous improvement in a dynamic environment, though specific size is not stated.
Provide multilingual customer support through email, live chat and phone for Forex clients.
Assist with account setup, KYC verification, and MT4/MT5 platform troubleshooting.
Manage tickets in helpdesk systems and escalate complex issues to internal teams.
This partner company is a fast-growing international Forex and financial services provider. They foster a collaborative and supportive working environment with a diverse international team.
Serve as the central telephonic point of contact for prospective participants, building trust-based relationships from the first conversation.
Make outbound follow-up calls to prospects and support inbound campaigns by educating about PACE services and eligibility.
Coordinate warm handoffs to on-the-ground Enrollment Specialists and ensure a seamless transition from central touchpoint to local engagement.
Habitat Health empowers older adults through the Program of All-Inclusive Care for the Elderly (PACE), providing comprehensive medical care and support for daily needs. They are a growing organization supported by leading healthcare investors, focused on mission-driven care.
Build and implement a scalable engagement strategy to foster user adoption for a portfolio of clients.
Maintain deep knowledge of PeopleGrove platforms and translate capabilities into tactical recommendations.
Build trusted relationships with client administrators and monitor adoption metrics to identify risks.
PeopleGrove+CORE Higher Education Group helps colleges and universities drive real outcomes through student and alumni lifecycle engagement. With over 16 years of industry leadership and a dedicated team of over 100 professionals, they offer innovative software solutions to scale and optimize programs.
Serve as a strong advocate for customers and end users, representing their needs within the organization.
Build trusted day-to-day relationships with customer stakeholders and ensure they fully leverage Lightning Bolt Scheduling.
Lead process improvement and optimization initiatives that drive measurable value for customers.
PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company has 400+ employees, 30,000+ customers, and $100M+ in annual revenue, fostering a collaborative culture focused on innovation.