Handle inbound and outbound calls in a call center environment while providing excellent customer service.
Assist clients with account access issues, including password resets and ID reactivation.
Escalate unresolved issues to higher-level support and document all troubleshooting steps.
Kreative Technologies provides customer support and technology services to clients and government personnel. The company is an equal opportunity employer committed to a diverse and inclusive workplace.
Handle high volume of calls regarding insurance plans and dental treatment scheduling.
Make outbound follow-ups to patients with incomplete care and missed or cancelled appointments.
Navigate systems to educate patients on available plans and services while meeting KPI targets.
Western Dental & Orthodontics provides dental and orthodontic care to patients across the United States. As part of Sonrava Health, the company offers a collaborative, high-energy work environment with accessible leadership and a focus on patient satisfaction.
Act as the primary liaison between customers and internal teams, focusing on onboarding, adoption, and ongoing value delivery.
Build and nurture strategic customer relationships, drive product adoption, and identify opportunities for expansion.
Proactively monitor customer health, manage escalations, and collaborate with cross-functional teams to ensure satisfaction and retention.
Abnormal protects the humans behind the world's most critical organizations from AI-powered cybercrime. 4,500+ enterprises trust our behavioral AI platform, fostering a culture of innovation and security.
Provide application support to customers and internal users, troubleshooting and resolving issues.
Document problems, maintain knowledge bases, and escalate complex issues to Engineering or Product teams.
Test product fixes and guide users through workflows, features, and troubleshooting steps.
CerebriOS is a software company building B2B SaaS products that help businesses make better decisions and streamline operations. It offers a remote-first working environment, professional development opportunities, and a benefits package.
Manage and resolve escalated customer inquiries and service concerns while maintaining a positive experience.
Communicate professionally with customers to understand issues, de-escalate sensitive situations, and provide appropriate solutions.
Coordinate with internal teams, maintain accurate case documentation, and identify recurring concerns for management.
Melita Honey is a New Zealand honey company specializing in premium Mānuka honey and other bee products. With decades of industry experience, the company is committed to quality, responsible production, and strong customer relationships.
Provide multi-channel support to carriers, drivers, shippers, and brokers.
Resolve billing concerns and assist users with the SuperPay solution.
Troubleshoot technical issues and educate users on platform best practices.
Super Dispatch is a leading end-to-end transport management platform built exclusively for the auto transport industry. Founded in 2013, the company is a 100% distributed team that values transparency, innovation, collaboration, and continuous growth.
Manage a portfolio of gym owner clients as the primary point of contact across Slack, Zoom, phone, and email.
Run weekly coaching calls to identify bottlenecks, review KPIs, and hold clients accountable to their goals.
Collaborate with marketing, sales, and leadership to improve client retention, results, and referrals.
SanterMedia is a digital marketing and coaching agency helping gym owners grow revenue, profit, and impact through performance-driven advertising, sales systems, automation, and business coaching. They are a remote team focused on high standards, accountability, coaching, and transforming 1,000,000 lives through fitness.
Respond to customer questions about CerebriOS software products and guide users through features, settings, and workflows.
Troubleshoot common software and account-related issues, investigate reported problems, and document support requests and resolutions.
Escalate complex issues to internal teams, follow up with customers, and help create product guides, FAQs, and support documentation.
CerebriOS is a software company building B2B SaaS products that help businesses make better decisions, streamline operations, and get more value from their data. The company fosters a remote-first working environment with a focus on intuitive technology and practical business workflows.
Develop skills in claim handling, customer service, and policy interpretation through comprehensive training.
Investigate and document 1st party property claims under close supervision, including gathering information from policyholders and witnesses.
Determine coverage for building damages per policy terms and establish accurate scope of damages for losses.
Travelers is a property casualty insurer that has been in the industry for over 170 years. With more than 30,000 employees, we have a culture rooted in innovation and collaboration.
Act as the first point of contact for incoming technical support requests, providing fast and professional assistance.
Triage, categorize, prioritize, and resolve straightforward technical issues while escalating complex cases to specialist teams.
Maintain accurate case documentation, communicate with clients, and contribute to process improvements and knowledge sharing.
The company is a global technology organization that provides customer support services through a Level 1 Triage team. It fosters a collaborative, inclusive culture with a focus on professional development and wellbeing.