This role involves addressing inbound customer inquiries via phone, email, and live chat, serving as the primary line of communication between the organization and its customers, and passing customer feedback to the Engineering, Product, and Executive teams working 9am-6pm PST.

As a Customer Support Representative, you will collaborate with core team members and department heads to navigate customers' needs and deliver optimal results. We are looking for a candidate with a history of success interacting with customers, building strong relationships, and practicing customer advocacy. Candidate should be eager to learn and strive for excellence.

Our CSMs are responsible for building strong, outcome-based relationships with our named accounts, enabling them to expand their international footprint and grow revenues from those accounts moving forward. As a CSM, you’ll be reporting to the Regional Head - CX and working closely with your peers and cross-functional stakeholders.

In this role, you will be the voice of Nordstrom and/or Nordstrom Rack, fielding real-time calls in a virtual, call center environment from customers across the country during peak/scaled events. The ideal Customer CARE Specialist 1 is caring and compassionate, enthusiastic, and solutions-oriented. This is a fully remote, work from home position.

The Patient Services Representative Medical Assistant position offers a unique opportunity to contribute to patient care from a distance, being the first point of contact for patients, providing customer service, managing appointments, and addressing patient inquiries with empathy and efficiency. This remote position requires a proactive, detail-oriented individual.

Fielding customer inquiries, Healthcare Customer Service Representatives find innovative ways to respond to questions, issues, and concerns, connecting via phone/email/chat/social media, resolving issues and escalating when needed. They process payments, track information for auditing, and provide feedback, with some upselling.

This role focuses on providing support to customers via scheduled meetings, adhoc calls, and email, exemplifying amazing customer service. You will direct new customers to a successful launch, manage relationships via phone and other channels to get them fully onboarded, and troubleshoot customer problems, all while improving processes and ensuring an amazing Lillio experience.

Handle high volume live chat, manage complaints, and provide accurate information to customers. Support business units with customer liaison, document requests, and follow communication procedures. Aim to exceed expectations and ensure customer satisfaction in a fast-paced environment.

The Care Advocate team will be the primary point of contact for a specific caseload of clients across the country who engage with Lyra seeking high-quality outpatient mental healthcare. This role focuses on ensuring that clients receive assistance navigating their care options and are quickly connected to one of our outstanding Lyra network providers.

In this role, you’ll quarterback the relationship with Monte Carlo’s most significant and most strategic customers to help them bring trust to their data by planning and executing enterprise rollouts, navigating stakeholders, defining best practices, articulating value, nurturing expansion opportunities, and collaborating across teams. This role will be fully remote in London, UK.