Remote Customer service Jobs • Communication

Join the Loan Servicing team at Lendbuzz as a Late Stage Collections Associate. This role involves managing and coordinating the collection of delinquent payments for auto loan accounts, requiring availability during standard business hours, Monday through Friday, from 9 AM to 6 PM EST. Key responsibilities include making collection calls, servicing customer inquiries, maintaining notes, processing payments, and preparing accounts for repossession.

Provide high-level and highly technical customer support for our cutting-edge digital forensics tools. Work directly with customers who range from local law enforcement to large multinational corporations on complex issues, as well as with internal teams, including engineering and product management to provide world-class technical support to our customers.

We’re looking for enthusiastic individuals to assist existing and prospective clients within our organization. This position will work with multiple clients through-out the day providing outstanding service and product knowledge.

Acumatica is hiring a Customer Success Manager for our growing team! This role reports to the Senior Manager, Customer Success. Achieve world-class NPS/CSAT scores, retention, churn and contraction mitigation, renewals, and expansion goals via effective and efficient territory management. Coach and teach our partner’s Customer Success Managers (P-CSMs) how to excel at customer success.  Own and manage customer escalations and coordinate across departments to final resolution. Assist P-CSMs with policy and license questions. Contribute to Customer Success Best practices.

Consulting customers on questions related to our websites. Working timely, speedily and effectively with customer requests. Resolving customer issues with the goal of customer retention. Promoting our websites to the customers upon opportunity. Maintaining a high level of service quality.

Drive customer loyalty, adoption, and implementation of Trellix Solutions. As a CSM, you will consult with customers, articulate the value of Trellix solutions, and promote retention and loyalty leading to successful renewals. Develop trusted advisor relationships with customer key stakeholders and executive sponsors and build customer specific success plans to oversee customer on-boarding and adoption.

As a Client Success Manager, you will be the backbone of our client experience, ensuring every client feels supported and empowered. You’ll interact virtually, using your technical expertise with a personalized touch. Your day-to-day will include capturing client details, crafting engaging messages, monitoring progress, and building authentic relationships.

Provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented disposition of calls. Make determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required.

Provide prompt and professional technical support to administrators, teachers, and caregivers using our Schools products. Diagnose and troubleshoot issues related to application functionality, device compatibility, and basic networking. Assist users with setting up and configuring devices, ensuring they meet requirements. Identify, analyze, and resolve technical problems, document support interactions, collaborate with development, and maintain product knowledge.

As a pivotal member of our Onboarding and Compliance Support team, you'll ensure customers operate in a secure and compliant environment, free from external threats. Deliver top-tier customer service, embodying Twilio's values of empathy and technical expertise. Guide customers through compliance, resolving issues and identifying fraudulent activity. This role involves working rotational shifts during either the APAC or EMEA time zones.