Serve as primary point of contact for domestic customers via phone, email, web forms, and chat.
Process orders and provide distribution support, including permits, shipping, tracking, and account inquiries.
Maintain professionalism and empathy, escalating complex issues to higher-level specialists as needed.
ATCC is a global nonprofit that provides trusted biological materials for science and health. It is a mission-focused organization supporting critical life science research, with a culture centered on improving and saving lives.
Respond to customer inquiries via email, chat, text, and phone with timely and professional support.
Resolve issues accurately while adhering to company policies and maintaining detailed documentation in internal systems.
Collaborate with cross-functional teams to ensure customer needs are met and contribute to process improvements.
Fresh Prints is a New York-based custom apparel startup that partners with talented student entrepreneurs, providing working capital, training, and support to build businesses at their schools. It is a multi-million dollar business with a focus on empowering young leaders and fostering a collaborative culture.
Provide clear, empathetic assistance to members regarding pharmacy benefits and medication access.
Resolve complex issues by collaborating with cross-functional teams and handling sensitive cases.
Document all interactions accurately and adhere to HIPAA and privacy policies.
The OccuNet Company is an innovative company striving to reduce the cost of healthcare. They have a tight-knit culture based on outward mindset and are growing quickly.
Provide a high level of customer service and professionalism
Ensure students are successful in meeting their academic goals
Ensure students have a 'one of a kind' top-notch positive experience
StraighterLine is the leading provider of high-quality, affordable, online courses that help learners earn college credit and meet their professional goals. Each year, 150,000 learners take one of StraighterLine’s 215 courses, and the company is backed by venture capital firms.
Provide excellent client and advisor experience during plan implementation.
Coordinate data collection and act as a liaison between clients, advisors, and platform providers.
Set up internal systems and load information into compliance software.
We are a vibrant and growing national third-party administration firm specializing in retirement plan services. We have a nationally recognized sales team and offer advancement opportunities for our professionals.
Provide excellent client/advisor experience during the implementation phase of retirement plans
Act as a liaison between clients, advisors, and platform providers to manage plan timelines
Audit plan data, review adoption agreements, and configure internal software for accurate record keeping
Nova 401(k) Associates is a national third-party administration firm specializing in 401(k) plan services for clients and advisors. They have a nationally recognized sales team and a collaborative culture that offers growth opportunities for professionals.
Serve as the initial point of contact for Talkdesk’s platform issues, capturing incident details and classifying impact and severity.
Provide support for Reporting, Workforce Management, and Quality Management applications, including triage, configuration, and troubleshooting.
Maintain rigorous ticketing hygiene, SLA compliance, and knowledge base maintenance while communicating with government or education customers.
Talkdesk is a global leader in Customer Experience Automation (CXA) using AI to transform customer interactions. The company has a large, diverse team of innovators and has been recognized on the Forbes Cloud 100 for seven consecutive years.
Manage tutoring session reports, user rostering, and scheduling to ensure operational accuracy.
Coordinate tutor substitutions, onboarding, and cross-functional issue resolution.
Identify opportunities to improve workflows and maintain strong communication with leadership.
They operate an online tutoring marketplace connecting students with tutors. They are a growing, education-focused organization with a collaborative, team-oriented culture.
Support the 'Get out the vote' effort by making outbound calls encouraging people to vote.
Handle inbound and outbound contacts courteously and professionally, resolving customer issues.
Accurately document and process customer claims, escalate issues, and attend meetings to stay up-to-date.
MCI is a holding company for a diverse lineup of tech-enabled business services operating companies, including customer contact management, IT services, and business process outsourcing. The company employs over 2,500 talented individuals and has been recognized as one of the fastest-growing companies.
Support the renewal lifecycle by monitoring contracts and preparing documentation.
Utilize AI tools and CRM systems to streamline client communication and data management.
Collaborate with Account Management to identify retention risks and growth opportunities.
Our partner operates in a growing SaaS environment, focusing on client success and account management. The team is collaborative and technology-focused, with a remote work culture and opportunities for professional growth.