Provide consistently magical customer service across all customer service channels. Exceed customer expectations by developing creative solutions to problems and working across teams to solve them. Be able to wear many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item. Facilitate feedback loop with other internal teams and support the Customer Strategy and International Digital team with small projects and translations. Gain insight into all aspects of the business.
As a Tier 1 Help Desk, you will triage and address routine technical issues, usability questions, and general assistance related to day-to-day use of the application submitted via email. You will be working alongside members of the Mighty Acorn team in support of a web-based user application that we built for a client.
As the Seasonal Jenni Kayne Customer Service Representative, you'll communicate effectively with customers through Gladly across all channels to determine their needs, handle inquiries regarding orders, and maximize sales through clienteling and styling consultations. You will be working weekends and holidays.
The Care Partner Success Specialist plays a critical role in building trusted relationships with care partners—family members, friends, or professional caregivers—who support individuals using our AAC devices. The CPSS ensures care partners are informed, engaged, and equipped throughout the trial and sales journey.
In this role, you will provide expert support on Hostinger products, troubleshoot technical challenges via live chat and tickets that exceed customer expectations, and simplify technical issues of varying complexity into actionable steps that customers of all expertise levels can follow.
As a Customer Support Advocate, you’ll be the go-to expert for our customers' most critical business workflows, helping them manage their books, streamline accounting processes, and maximize their profitability using our software, acting as the first point of contact to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions.
Ensure customer success and Raving Fans-level satisfaction by providing efficient and effective product support. You’ll drive these outcomes by troubleshooting complex issues, logging detailed bug reports, collaborating with cross-functional teams, and contributing to a growing library of self-service resources.
Join the Xplor Pay team as an Implementation Specialist, playing a crucial role in onboarding new merchant customers by ensuring a smooth account activation experience. Orient and train merchants on payment processing equipment and software, providing technical support and resolving issues. Collaborate with internal teams, navigate multiple systems, and maintain a high level of customer experience.
Drive the success of Procore’s General Contractor customers as a Senior Customer Success Engineer, serving as the product champion and subject matter expert. Help customers adopt Procore and realize business performance gains, recommending how to maximize the value of their Procore technology. Collaborate with Sales, PS, Support, Product and Marketing to provide leading-edge technology.
Using your comprehensive understanding of dental RCM and EDI processes, the Revenue Cycle Management (RCM) Technical Support Specialist provides technical support to our channel partners and dental support organizations (DSOs) and actively nourishes professional relationships to encourage referrals and business growth.