We're seeking Icelandic speakers to provide customer service support via chat, voice, or email, answering inquiries, resolving issues, and ensuring a positive customer experience part-time from home.
Assist clients with booking travel accommodations, manage reservations, and ensure a smooth and enjoyable experience from the moment they inquire until the end of their stay. Coordinate hotel reservations and other travel-related bookings while providing clients with details about accommodations,amenities, availability. Handle changes and modifications while communicating with guests via phone, email, and online platforms in a friendly manner.
As a Customer Service Representative, you will become an expert in both brands over the course of our 4 week training program. After you complete training, you will primarily be responsible for providing superior customer service and a positive experience to our customers. You will respond to incoming customer calls, addressing their questions and providing service.
Primary role is to be an exceptional coach for your team by providing agents with constructive feedback, identify the root causes of performance issues, and train them to address and correct those problems. Maintain high standards for your team and aren’t afraid to say, “This needs improvement, and here’s why.” Ensure that the customer experience remains the focal point of every discussion, set SMART goals, and deliver feedback that aligns with our standards.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will interact with people from all walks of life, and no two days will be the same. You will be responsible for providing support for first notice of loss auto insurance claims.
Be the voice and support system for homeowners—managing communications, ensuring smooth project tracking, and helping maintain commitment to exceptional service from start to finish. Responsibilities include answering inbound calls, managing project details in Acculynx, and proactively reaching out to homeowners to ensure satisfaction. Must be a clear communicator with 5+ years of customer service experience.
Accept and manage inbound calls, emails and chats from client-based participants enrolled in consumer loyalty reward and employee motivation programs. Research, assist, resolve, and deescalate inquiries pertaining to loyalty reward accounts, while updating participant information in propriety systems.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life. You will connect with customers via phone/email/chat/and or social media to resolve their questions or concerns. Calmly attempt to resolve and de-escalate any issues.
As a Seasonal Benefit Customer Service Representative, you will help plan participants through the enrollment process and when making updates to their health care and/or pension plans. You will spend your day on the phone, with opportunities to assist with chat and message center as you gain additional experience, providing customer service in a remote work environment.
This role ensures a seamless post-sales experience by managing customer transactions with precision and care. The Customer Care team oversees the delivery of Esri’s industry-leading Geographic Information System (GIS) products, ensuring timely and accurate fulfillment. The individual in this position plays a key role in exceeding customer expectations by consistently delivering an exceptional service experience.