Lead a seasonal team of 30 Print Quality Resolution Assistants and 2 Specialists, ensuring premium customer experience and high print quality standards.
Manage real-time phone queues, adjust staffing to meet service levels, and partner with Workforce and Print Quality teams on policy and training.
Monitor team case data in Salesforce, surface trends to leadership, and provide regular performance updates on quality metrics and CSAT.
Minted operates a marketplace empowering independent artists to sell and scale their work, connecting them with a global audience. The company is headquartered in San Francisco, employs over 350 full-time employees plus seasonal workers, and has raised over $300M from top-tier investors.
Educates patients about eligible healthcare services and directly schedules them with the provider team.
Builds trust-based relationships by empathetically addressing patient inquiries and objections.
Makes outbound calls to educate patients on Strive's holistic care model and schedules provider visits.
Strive Health is on a mission to transform chronic conditions by identifying risk earlier, coordinating thoughtful care, and supporting people through every stage of their health journey. The company is a passionate team that cares deeply about making an impact, shows up as One Team, and elevates the everyday.
Provide ticket-based support to Affiliates and Partners across NMI's suite of products and services.
Work with third parties and acquirers to ensure customer solutions are compliant and functioning.
Support internal colleagues with queries and contribute to projects that improve customer experience.
NMI enables partners with choice in payments, powering success for SMBs, entrepreneurs, and fintech startups. They are a global team with a remote-first culture, offering personal growth and advancement opportunities.
Customize vacation packages based on client needs and preferences.
Research hotels, resorts, cruises, and tours using our premier supplier network.
Provide expert advice and insider deals on travel experiences.
Destination Careers assists clients in planning unforgettable vacations through customized travel packages. As a growing remote team, they value flexibility and offer training and exclusive travel perks.
Guide new patients through the activation of remote monitoring devices and set the foundation for their engagement with Cadence's care model.
Troubleshoot technical issues and connectivity errors during activation calls, escalating unresolved cases as needed.
Manage a high volume of patient calls daily while maintaining consistent quality and adherence to activation protocols.
Cadence is a clinical AI company that delivers continuous, proactive care for older adults with chronic conditions. They operate as a full clinical care delivery organization, working alongside health system partners to extend primary care into patients' homes.
Support clients with hotel booking requests and provide timely responses.
Review and confirm reservation details with accuracy.
Document interactions and attend virtual training sessions.
We connect travelers with hotel and travel accommodations, ensuring stress-free booking experiences. Our team is remote-friendly and fosters a supportive culture with flexible scheduling and professional development opportunities.
Provide customer support through chat, phone, and email with empathy and efficiency.
Manage customer requests, troubleshooting issues and escalating to specialized teams when necessary.
Contribute to continuous improvement by identifying recurring issues and suggesting process enhancements.
This role is listed on behalf of a partner company that provides AI-powered job matching services. The organization focuses on connecting candidates with opportunities through an automated review process and supports a mission-driven service environment.
Assist clients in exploring hotel options, answering questions, and handling reservations.
Provide accurate information about hotel pricing, amenities, and availability.
Respond professionally to client inquiries via phone, email, or online messaging.
We are a dedicated travel planning company specializing in personalized travel experiences including hotel accommodations, cruises, and group trips. We foster a supportive team culture with mentorship and ongoing training.
Deliver white-glove customer service through phone, email, and chat channels.
Drive continuous improvement to the customer service experience by identifying and deploying enhancements.
Expand financial services expertise in equities trading, margin, and options.
Crypto.com is a global cryptocurrency platform founded in 2016, serving over 150 million customers. The company fosters a transformational and proactive working environment, empowering employees to develop innovative solutions and grow from within.