Remote Customer service Jobs • Customer Success

The Customer Success Consultant is accountable for our clients' adoption of our growing suite of SaaS solutions and services across client segment tiers, driving visible value aligned with our clients' business outcomes. As a consultant, you will act as a powerful client advocate, providing exceptional customer service so that our clients can deliver high-quality civic and citizen experiences in their communities.

Join Doxel's Construction Client Manager team as a brand ambassador, driving customer value by demonstrating the impact of Doxel’s products, enabling effective data utilization, curating content, and promptly addressing support requests, ultimately fostering customer success and maximizing platform usage.

Serve as the main point of contact for a portfolio of customers, ensuring they successfully utilize our platform to achieve their business goals. Lead customer implementations of our products through workflow discovery, workflow design, and change management plans for go-live. Monitor usage data and proactively reach out to customers to encourage deeper product engagement.

As a SMB Client Success Manager, you will be responsible for helping Wealth.com clients achieve expected outcomes. This role involves maintaining and growing relationships with small to medium-sized clients, ensuring satisfaction, driving revenue growth, and identifying opportunities for expansion and cross-selling in a B2B2C customer model.

We’re looking for a strategic and experienced Enterprise Customer Success Manager to join our Customer Success team at CaptivateIQ. In this role, you will be the trusted advisor to our largest and most complex customers (2,000+ employees), driving value realization, retention, and growth. As an Enterprise CSM, you’ll own the full customer lifecycle — from onboarding and adoption through renewal and expansion.

In this role, you'll engineer long-term value by developing a deep understanding of client business priorities, goals, and risks while crafting business-aligned success plans that drive maturity and ROI. You will connect the dots between product capabilities and district needs, presenting bold but grounded paths forward and proving and growing value through data and storytelling.

This is a part-time Customer Success contractor role to support a scaling team. You'll support the team with high volumes of customers requests in our pooled model and provide capacity coverage for team members on periods of leave. Advise on Customer.io strategy and best practices and facilitate topic-focused onboarding calls and one-off support sessions as needed.

Drive the success of Procore’s General Contractor customers as a Senior Customer Success Engineer, serving as the product champion and subject matter expert. Help customers adopt Procore and realize business performance gains, recommending how to maximize the value of their Procore technology. Collaborate with Sales, PS, Support, Product and Marketing to provide leading-edge technology.

This VP of Customer Experience role at Appcues will lead the Customer Success and Support organization, focusing on elevating customer service, owning Gross Revenue Retention, managing a team of 15, and ensuring customers achieve measurable ROI through scalable systems and processes.

As a Senior Customer Success Manager, you’ll lead a book of mid-market accounts, act as a senior post-sale escalation point, and contribute to process and customer success strategy improvements. This role involves building strong relationships with customers and partners, advising them on adoption strategies, and uncovering upsell opportunities. You will also provide product education, manage customer relationships, and advocate for customer needs within HealthJoy.