Remote Customer service Jobs · Customer Success

Job listings

  • Serve as a trusted advisor to strategic customers in Latin America, driving adoption of satellite imagery and geospatial solutions.
  • Build relationships with federal, state, and municipal agencies to translate regional challenges into impactful outcomes.
  • Identify expansion and renewal opportunities, collaborating with Sales to secure long-term customer value.

Planet designs, builds, and operates the largest constellation of imaging satellites in history, providing a revolutionary cloud-based platform for commercial, environmental, and humanitarian sectors. They are a global company with a people-centric culture, employing experts across hardware, software, and data, with offices in multiple countries.

  • Act as the primary advocate for customers, understanding their technical and strategic requirements and liaising with internal teams to ensure satisfaction.
  • Develop and nurture relationships with key decision makers while establishing retention goals and tracking adoption of Check Point products.
  • Identify opportunities for upselling and cross-selling, lead account management strategy sessions like QBRs, and manage crisis situations.

Check Point protects over 100,000 organizations worldwide from cyber and AI-driven threats with a prevention-first approach. Recognized by TIME, Newsweek, and Forbes for excellence and workplace culture, the company fosters ownership, curiosity, and complex problem-solving.

  • Drive Agency Adoption & Engagement: Build and maintain relationships with fire departments and emergency management agencies to ensure they understand and actively use the Pano platform.
  • Own Outreach, Onboarding & Training: Identify key agencies and decision-makers, establish relationships, and lead onboarding and training to integrate Pano alerts into operational workflows.
  • Turn Alerts Into Action: Drive platform engagement beyond initial onboarding, remove barriers to adoption, and help agencies operationalize alerts for effective wildfire response.

Pano AI is the leader in AI-powered wildfire detection and intelligence, helping fire professionals detect and respond to wildfires faster. The company is a team of over 175 people working in a hybrid-remote environment across North America and Australia, with headquarters in San Francisco.

  • Own and manage a portfolio of 50–60 customers across EMEA, building trusted relationships and driving retention.
  • Proactively identify risks and upsell opportunities, coordinating with internal teams to ensure seamless customer experience.
  • Bring customer insights back to improve products and processes, working independently in a fast-moving remote environment.

Remote People builds infrastructure for borderless teams, handling global payroll, benefits, taxes, and compliance. They are a growing international company committed to diversity and enabling people to work from anywhere.

$121,680–$135,200/yr

  • Lead end-to-end customer deployments and adoption journeys from discovery to scaled usage.
  • Own customer engagement strategies that increase adoption and accelerate time-to-value.
  • Act as product strategist for strategic accounts, connecting goals to capabilities and workflows.

Mindtickle is an AI-powered revenue enablement platform that helps companies drive behavior change and increase revenue per rep. The company is recognized as a market leader and offers a diverse, engaging workplace with a focus on innovation and customer success.

  • Own the post-sale technical relationship for LATAM across Portuguese, Spanish and English.
  • Drive onboarding, adoption, and account health for enterprise customers.
  • Identify retention and expansion opportunities to grow the region.

We turn memory into visibility for some of the most recognisable brands in the world. Backed by tier 1 investors, we are a small, technical team at the edge of a category whose playbook is still being written.

  • Own the success of Prospyr's largest enterprise customers by driving adoption, retention, and expansion.
  • Build deep relationships with customer stakeholders and serve as the primary point of contact for strategic accounts.
  • Proactively identify risks and opportunities, collaborating with internal teams to ensure customer value and growth.

Prospyr provides a comprehensive platform for healthcare and medical aesthetics practices to manage their operations. The company is a growing SaaS organization with a focus on customer success and innovation.

$140,000–$190,000/yr

  • Lead and grow a high-performing Customer Success team with clear structure and goals.
  • Own enterprise relationships with top sponsor and CRO accounts, becoming a trusted executive partner.
  • Build scalable processes and partner with Product, Support, and Sales to drive customer outcomes.

Mural Health is a fast-growing clinical technology startup that makes clinical trials easier for participants. As a small, mission-driven team, they are dedicated to eliminating barriers for participants and caregivers.

$255,040–$300,000/yr

  • Lead and develop the Enterprise Customer Success organization across the Americas, managing multiple levels of leadership.
  • Define and execute the Enterprise Customer Success strategy, aligning customer engagement models with business objectives.
  • Drive retention, adoption, customer satisfaction, and expansion across a complex portfolio of enterprise and strategic customers.

$125,000–$140,000/yr
US Unlimited PTO

  • Oversee strategic customer accounts and research delivery to ensure customer success and retention.
  • Guide project scoping, methodology, and execution while enabling self-service and go-to-market initiatives.
  • Mentor junior researchers and contribute to continuous improvement of processes and customer outcomes.

Our partner is a fast-growing, early-stage technology company that provides a software-enabled product research platform for the full innovation lifecycle. They have a flexible, remote work-from-home culture and offer access to Hearst Tower facilities in New York City.