As a Customer Success Manager (CSM) you will manage the full customer lifecycle for a SaaS product in the SMB and Mid-Market space. In collaboration with the Director of Customer Operations, Customer Success Team, and Sales Team to build a world class full cycle success experience. Onboard new clients and guide them, conduct regular check-ins, create and deliver reports, and identify upselling opportunities.

Drive operational improvement for customers through products during implementation and post-implementation. Manage customer implementations by taking ownership of accounts after a sales close, ensuring correct product configuration through workflow design, training, and adoption services. Monitor customer operations, ensuring product functionality and adoption, strategizing for continued ROI.

Lead mid market and enterprise-level accounts, work strategically with customer base to understand their business objectives, and help them achieve the best possible results using the Aspire platform for their influencer marketing efforts. Work directly with brands’ marketing teams to develop actionable and innovative marketing strategies, evolving and improving them through ongoing experimentation and testing.

As a Customer Success Manager, you will lead customers in their transition to an AI-driven economy in the world’s most vital sector, bridging the gap between our customers and our AI and Product teams and helping doctors and nurses integrate AI into their daily workflows. Your role is at the heart of customer interactions within Corti, ensuring relationships and trust are built, accounts grow, and opportunities emerge.

The Customer Success team is the first line of contact for merchant customers. As the Customer Success Manager (CSM), oversee a team of Customer Success Specialists, who are product experts and problem solvers, and train customers on how to set up workflows in the product, and help users troubleshoot issues. Inform product development by proactively contributing insights from customer interactions.

Ensure that all customers continue to get exceptional value from brightwheel and stay customers for a long time. Retain SaaS revenue through consultative engagement and product recommendation by understanding needs of each customer. Partner with internal leadership teams to own customer escalations to resolution, and provide regular Voice of Customer feedback.

As a Customer Success Manager, you'll build strong relationships with clients, understand their challenges deeply, and show them how Inato's technology can address their needs. You will focus on building engagement and loyalty by showcasing product value and helping shape the product roadmap.

As a Customer Success Manager, you will assist customers in the realization of business value by leveraging Varicent’s tools, driving success planning, adoption, change management, renewal, and expansion activities. This involves reducing implementation risk, driving usage of existing products, identifying opportunities for expansion, and documenting value realized throughout the lifecycle.

Lead the implementation process for new customers, ensuring a smooth onboarding experience. Use a customer success-based approach, educate customers, and resolve technical issues. Build strong relationships and offer guidance. Maintain documentation and provide insights to stakeholders.

Position yourself as the subject matter expert on software business growth through the effective use of technology by implementing software best practices. Develop implementation plans, manage software integration, and ensure customer adoption. Follow up with accounts to ensure successful implementation and assist with educational webinars. Focus on improving onboarding delivery.