Remote Customer service Jobs · Customer Success

Ensure customer success for the API product by guiding new customers through onboarding, building strong relationships, and providing excellent support; develop strategies to reduce churn, identify revenue expansion opportunities, and advocate for customer needs to improve product offerings.

As a Customer Success Manager at Eye Security, you’ll take full ownership of a diverse and strategic customer portfolio from day one. This role thrives on autonomy, loves building strong client partnerships, and knows how to drive long-term value. You’ll design and execute success strategies, guide customers through onboarding and adoption, and ensure they get maximum impact from our cybersecurity solutions.

The Vice President of Customer Success leads a global team dedicated to delivering outstanding customer experiences, driving satisfaction, retention, and renewals. This executive will be responsible for developing and executing strategies that maximize customer value, foster long-term relationships, and support Veeam’s growth as a market leader.

As a Customer Success Manager, you will be a vital part of our specialized Customer Success team, serving as the primary operational liaison between our clinicians and Osmind offerings, focused on optimizing practice workflows and ensuring smooth adoption of our EHR and RCM services.

As a Customer Success Manager at Cresta, play a pivotal role in ensuring our customers' success and driving business growth. Foster strong customer relationships, play a major role in retention and expansion, and be an advocate for our customers internally to influence roadmap and process improvements.

As the Director of Customer Success – Enterprise Accounts, you will lead the national Customer Success organization serving Edmentum’s most strategic and high-value customers. You will oversee individual contributors, guiding a high-performing team responsible for retention, growth, and customer advocacy across complex, enterprise-level partnerships. This role will set the national vision for Enterprise account success.

You will work with our customers to uncover and understand their goals, align on business objectives, and be responsible for implementing account plans to grow and secure your portfolio. Build strong relationships with your assigned customer portfolio and support them as their the key contact and advocate. Drive upgrade revenue from deep understanding of customers’ business and goals.

As a Digital Customer Success Manager, you will support clients in their digital training strategy through the 360Learning platform. Your main goals will be to ensure the business impact of our solution, ensure client portfolio renewal, create processes for a one-to-many approach, and develop reporting and communication processes. This role is key in the customer success team, responsible for developing client relationships.

As a Scaled Customer Success Manager, you will manage a diverse portfolio of Airtable Enterprise accounts at scale, deliver high impact engagements, monitor customer adoption, drive value business reviews, identify growth opportunities, and act as a teacher, empowering customers to launch and capture value from Airtable.

As a Pooled Customer Success Manager at Vanilla, you’ll be part of a shared Customer Success team supporting a large portfolio of lower-ACV or smaller-license clients. You’ll manage customer outcomes across multiple accounts rather than owning a dedicated book of business. You’ll focus on efficient onboarding, scalable adoption, proactive retention, and operational excellence, while influencing customer retention, adoption, and overall satisfaction at scale.