Support end-to-end implementations from kickoff to go-live by coordinating tasks, timelines, and stakeholders.
Configure Humanly's platform and support integration setup to match customer workflows.
Provide clear customer communication and partner with internal teams to keep projects moving forward.
Humanly builds AI-native hiring software that delivers pre-vetted candidates on demand for high-volume hiring. With a global team and a $25M Series B, they foster a culture of ownership, speed, and integrity.
Run one-time strategic growth consults for small and medium creators, delivering clear tactical steps to grow their business on Patreon.
Own follow-up and recurring outreach to keep the pipeline full, tracking consults and adjustments across a growing program.
Help pilot new formats for 1:1 support as the program scales, adapting to ambiguous and evolving needs.
Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We're a mission-driven company with over $10 billion generated for creators, supporting a diverse team of passionate employees.
Serve as the primary strategic contact for assigned customers, building deep relationships with revenue leaders and operations.
Drive adoption and value realization by creating and executing onboarding and rollout plans that accelerate time-to-value.
Lead the end-to-end renewal process, partnering with Sales and Legal to maximize retention and capture expansion opportunities.
Airspeed provides an AI Revenue Orchestration Platform that turns customer interactions into actionable insights. With 100+ SaaS customers and 90%+ adoption, Airspeed is a lean startup with a high-performance, detail-oriented culture.
Own end-to-end customer onboardings and success plans, driving adoption and value realization.
Serve as a technical advisor to platform engineering and DevOps teams, ensuring optimal deployment architectures.
Drive renewals and expansions by identifying growth opportunities and building business cases.
vCluster Labs is a venture-backed startup pioneering Kubernetes virtualization for the AI era. The company has raised over $30M from top VCs and operates with a remote-first culture, valuing ownership and action.
Proactively guide a portfolio of ~100 clients through the customer journey, driving deeper adoption and value from Granicus SaaS solutions.
Consume best practices and review metrics via Salesforce and PowerBI to make data-driven recommendations that accelerate adoption.
Advocate for customers by participating in internal cross-functional meetings including Product Councils, Customer Advisory Boards, and Deal Desk.
Granicus builds cloud-based solutions for government communications, website design, meeting management, records management, and digital services, transforming the Govtech industry. With over 5,500 government clients and 300 million subscribers, the company is a remote-first employer with a transparent, inclusive culture focused on driving equitable and inclusive technology.
Manage and oversee a team of Client Success Managers to ensure successful customer outreach and business reviews.
Collaborate with internal departments to achieve customer success and maintain productive software use.
Mentor staff, delegate responsibilities, and ensure accountability in meeting score card metrics.
Nextech is a leader in specialty healthcare technology solutions. The company invests in its employees with competitive pay, bonuses, and comprehensive benefits, fostering a culture of diversity and inclusion.
Champion your region's success by developing and executing Customer Success strategy.
Build and inspire a high-performing team of field leaders.
Own your region's performance metrics and present data-driven insights to executive leadership.
Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. They are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction.
Drive retention and growth by acting as a trusted point of contact throughout the customer lifecycle, from contract signature through renewal.
Focus on risk mitigation through early intervention, developing Save Plans to protect ARR and reduce churn.
Deliver business reviews, act as an internal advocate for customer feedback, and mentor team members.
Hyland is the pioneer of the Content Innovation Cloud™, delivering enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. Trusted by thousands worldwide, including many Fortune 100 companies, Hyland has nearly 4,000 employees and fosters an employee-centric culture with a focus on inclusion, wellbeing, and community impact.
Own and evolve the Commercial CSM activation strategy to drive customers from closed-won to successful launch and early adoption.
Use data to diagnose activation bottlenecks, spend gaps, product adoption stalls, and customer risk across a high-volume Commercial book.
Manage, coach, and develop a team of ~6–8 Commercial CSMs operating in a high-volume activation motion.
Ramp builds intelligent infrastructure for finance teams, automating how over $200B in annualized spend flows through 70,000+ companies. The company fosters a high-agency, high-urgency culture where builders own problems end to end and make consequential decisions that shape business outcomes.
Lead end-to-end customer implementations, including project planning, stakeholder engagement, and product configuration.
Build trusted relationships with executive leaders and frontline staff, guiding them through change management and adoption.
Monitor product utilization and identify barriers to success, developing strategies to increase value realization.
Augintel builds SaaS software applications that apply artificial intelligence and natural language processing to help child welfare, behavioral health, and social services organizations analyze unstructured data. The company fosters a diverse, discrimination-free workplace and values diversity of experience and perspectives.