As a Senior Customer Support Specialist, you will play a key role on an elite customer support team by providing exceptional customer support via various communication methods and identifying and resolving immediate issues while proactively addressing future concerns. You will also document all customer interactions and educate billers on the value of using doxo.

The Customer Service Representative will act as a connection, establishing and building relationships with our customers, operating in a fast-paced environment with precision and competence. Responsibilities include handling high amounts of incoming calls and providing accurate information.

As the Customer Support Specialist, serve as the first point of contact for customers, managing phone inquiries and a ticket queue system. Troubleshoot technical issues, provide step-by-step solutions, and escalate complex problems. Strong communication skills are essential to explain technical information in a clear and customer-friendly manner.

As a Client Support Specialist II, you'll be the first line of defense in resolving issues and addressing inquiries from customers. Your role involves responding to incoming communications, documenting interactions, and updating clients on ongoing resolutions. You'll resolve client inquiries directly or escalate them to other departments if necessary.

This role involves addressing inbound customer inquiries via phone, email, and live chat, serving as the primary line of communication between the organization and its customers, and passing customer feedback to the Engineering, Product, and Executive teams working 9am-6pm PST.

Respond to, manage, and organize customer inquiries from a variety of sources. Actively use Marco Polo to gain product expertise. Collect user feedback and share insights with Product and other teams. Work between 20 and 29 hours a week including Saturdays.

Provide timely and effective responses to customer inquiries and issues, gain a deep functional and technical understanding of various SaaS products, log and track customer issues in the ticketing system, collaborate with internal teams, and identify patterns in customer issues and proactively suggest process improvements.

As a Member Support Representative, you will deliver exceptional care to members through multiple channels, including phone support. You will complete tasks and resolve member inquiries efficiently to deliver an excellent experience, while helping members achieve their desired outcomes. The shift for this role is Saturday, Sunday, and Monday, 11:30am-8:00pmEST. Benefits are not included.

Provide exceptional client support by resolving customer issues across multiple channels, including phone, email, and SMS. Offer technical support and troubleshooting assistance for the HopSkipDrive app and RideIQ platform. Onboard new caregivers, guiding them through HopSkipDrive's policies, procedures, and safety protocols.

As a Technical Support Manager, you will manage and build a world-class team of Customer Support Engineers providing support to high-priority customers. You'll handle day-to-day operations, resolve high-priority cases, partner with product and engineering, coach support engineers, and strengthen processes for scale and efficiency.