Remote Customer service Jobs • Customer Support

As the new Onboarding Manager for the Belgian marketplace, you’ll play a pivotal role in driving the success of our partners and contribute directly to the growth and development of our platform. This is your opportunity to help shape how sellers integrate and thrive within a rapidly expanding and ambitious e-commerce environment. You will guide our partners through the entire technical onboarding process on our e-commerce marketplace platform.

The Technical Support Engineer will manage, track, diagnose, troubleshoot, and identify root causes for customers in Technical Support. They'll also train, educate, assist, and provide guidance to other employees within Support and across the company. You will be responsible for providing support in both Spanish and English.

Consulting customers on all raised questions related to our websites, working timely, speedily and effectively with customer requests. Resolving all customer issues with the goal of customer retention and promoting our websites to the customers upon opportunity while maintaining a high level of service quality.

The Customer Service Representative will act as a connection, establishing and building relationships with our customers, operating in a fast-paced environment with precision and competence. Responsibilities include handling high amounts of incoming calls, identifying and evaluating customers’ needs to deliver satisfaction, and building sustainable relationships of trust through open and interactive discussion.

Provide support to employer, student, and career services users as a Support Specialist Contractor. You will work with the Support Team to provide efficient and effective support and improve the customer experience. You will resolve questions, bugs, feedback, and general inquiries via email and phone, utilizing troubleshooting tools and internal documentation, while maintaining response times and quality of customer support.

Provide exceptional support for our key recruitment platforms, OmegaRecruit and ICS. Work directly with our admins to troubleshoot issues, provide product guidance, and ensure smooth use of our software, especially during high-demand recruitment seasons. This position offers a unique mix of standard support hours and high-intensity seasonal support periods.

The Tier 3 Escalation Specialist handles the most complex and critical customer issues that surpass the expertise of Tier 2 support, including resolving severe customer complaints and managing escalations related to financial transactions. This role ensures the highest level of customer satisfaction and involves working closely with cross-functional teams to manage escalations requiring advanced customer support and problem-solving skills.

As a Client Support Specialist, you’ll be the go-to contact for customers—guiding them through onboarding, offering technical support, and ensuring they thrive with the platform. This role combines relationship-building, technical troubleshooting, and strategic insight to drive customer satisfaction and long-term loyalty.

Reporting to the VP Customer Support, this role will lead and inspire a team of customer-focused Solutions Analysts to deliver a world-class customer service experience. The manager will oversee day-to-day operations, provide coaching and mentoring, and ensure effective processes are in place to provide excellent and consistent service quality to customers. This position requires expert cross-functional leadership competencies.

Respond to incoming customer queries via chat, email, or phone, identifying needs and helping customers troubleshoot. Replicate, analyze, and document product defects. Update internal databases with technical issue information and discussions. Escalate issues to technical teams, provide customer training, and share feature requests. Work hours include shifts from Monday to Friday (Warsaw time).