Remote Customer service Jobs • Customer Support

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. As a key member of our organization, you will play a crucial role in ensuring customer satisfaction and maintaining positive client relationships. You will be responsible for providing exceptional customer service and support, while also handling account receivables and collections from delinquent clients.

Assist customers with technical issues associated with our products and services by resolving questions, recommending technical solutions and guiding product users through features and functionalities. Diagnose and troubleshoot technical issues, including heavy android application support using provided tools. Track calls to resolution and properly escalate unresolved issues to appropriate internal teams.

As a Part-Time Customer Engagement Specialist, you will focus on enterprise end learners, ensuring they activate their accounts and achieve their English goals. You will engage with learners through calls, emails, and SMS to encourage product activation and sustained usage. This role involves monitoring learner progress, collaborating with Customer Success Managers, and developing engagement materials. User support and guidance to navigate the Speak platform is also a key responsibility.

You’ll join our team in our Field Services vertical — the team that provides support and expertise to field service professionals across the world. As a Product Support Specialist, you’ll focus on handling customer inquiries related to our software product(s) via chat, phone and email while building upon your in-depth knowledge of client needs to identify opportunities to enhance the overall Field Services’ customer experience.

Our mission is to empower everyone to live a long, full, and optimal life by redefining the future of heart health. As a Patient Experience Coordinator, you will provide exceptional support to patients and providers, ensuring sessions are completed without any issues. You will schedule sessions, communicate with the care team, troubleshoot technical issues, and collect patient feedback.

Assist with client communications, itinerary updates, and travel issue resolution. Respond to client inquiries about existing or upcoming trips. Resolve travel issues (delays, cancellations, schedule changes) in real time. Communicate with airlines, hotels, and tour providers to make changes. Confirm itinerary details, send reminders, and provide travel tips. Document interactions and maintain client records in our CRM system.

Serve as the first point of contact at Flywire, guiding customers through their payment process. You will troubleshoot payer's problems, liaise with all departments within Flywire and solve payment inquiries. You should be highly skilled at uncovering customers' needs and providing solutions.

Our expectation of this role is that you lead the way in assisting our clients via our chat/email support channel and assist with processes that give customers the best possible support experience. You’ll quickly establish yourself as a key contributor within 6 months. You’ll need to know things to maintain a deep understanding of our product offerings.

The New Product Support Specialist will help oversee support and data labeling services by scaling teams, building and iterating on processes, and ensuring customer satisfaction.

Provide Tier I phone support and troubleshooting in compliance with established policies/procedures. This position requires supplemental hands-on desk-side support when required. You will create, update, and track service requests/incidents within the ticketing system, and assist with maintaining/updating support documentation. Support Microsoft Windows environments and resolve Tier 1 hardware and software problems.