Deep-dive into sessions, users, and transactions to uncover fraud patterns others miss
Recommend and optimize risk rules balancing fraud prevention and customer experience
Work closely with Engineering, Product, and Data Science to improve our platform
Sardine is a leader in fraud prevention and AML compliance which uses device intelligence, behavior biometrics, machine learning, and AI to stop fraud before it happens. They have raised $145M from world-class investors and maintain a remote-first work culture, valuing performance and high-growth orientation.
Develop a strong understanding of Flywire's products and policies to provide solutions.
Handle client questions via various channels with speed and professionalism.
Solve complex payment problems using software tools and collaborating with team members.
Flywire is a global payments enablement and software company that aims to deliver complex payments. They have over 1,200 global FlyMates, representing more than 40 nationalities, and have 12 offices world-wide.
Own the success of a student caseload across consumer and/or B2B programs, driving engagement, retention, satisfaction, and completion.
Coach students through onboarding, study planning, habit formation, time management, motivation, and accountability.
Analyze student- and cohort-level data to identify trends, risks, and opportunities, translating insights into actionable recommendations.
Springboard is an education and workforce development company on a mission to bridge critical skills gaps by enabling individuals to access high-quality, job-aligned training. They offer flexible, mentor-led programs in high-growth fields and partners with employers, healthcare systems, and workforce organizations to deliver programs that build durable talent pipelines, producing measurable business and workforce outcomes.
Facilitate client meetings to set expectations and communicate process requirements.
Develop training modules to support training of youth development professionals and managers.
Respond to product or service problems and build sustainable relationships of trust with clubs.
Boys & Girls Clubs of America is the nation's premier youth development organization, impacting nearly 4 million children and teens every year through programs, training, and services. They value diversity, embrace strong values, and offer great benefits to allow employees to maintain work/life balance.
Support large, complex customer implementations through the end-to-end implementation process.
Assist with the delivery of the solution, ensuring that each project is executed seamlessly within the scope, timelines, and contractual requirements.
Serve as an additional point of contact for customers and internal stakeholders, managing communications, addressing challenges, and ensuring that milestones are met successfully.
Turquoise Health is making healthcare pricing simpler, more transparent, and lower cost for everyone. They are a Series B startup backed by top VCs a16z, Box Group, Bessemer Venture Partners, Tiger Global, Adams Street, and Yosemite, with an accomplished group of folks with a passion for improving healthcare.
Create digital-first onboarding motions for new Mid-Market customers at scale.
Define and reinforce outcome-oriented success metrics.
Manage a pooled book of business using tech-touch and structured outreach campaigns.
HeyGen's mission is to make visual storytelling accessible to all. They aim to build technology that equips more people with the power to reach, captivate, and inspire audiences.
Manage the onboarding process for new clients, setting expectations and tracking progress.
Support client education by integrating learning opportunities.
Monitor client health during onboarding, identifying and addressing potential challenges.
INNERGY is transforming the woodworking industry with purpose-built, cloud-based ERP software designed exclusively for custom manufacturers. They are a globally distributed team of 200 plus professionals united by deep software expertise and a shared passion for solving meaningful, real-world problems.
Lead a team of Customer Success Managers to achieve targets for retention and engagement for home care agencies.
Build and maintain strong relationships with agency partners, serving as their main point of contact.
Analyze data and develop reports to track progress and identify areas for improvement.
A Place for Mom is the leading platform guiding families through every stage of the aging journey by simplifying the senior care search. With over 15,000 senior living communities and home care agencies, APFM has helped millions of families find care since 2000 and employees live the company values every day.
Receive inbound fraud related calls, investigate, evaluate and process accordingly.
Monitor systems to detect possible fraudulent behavior related to card or account usage.
Track and take action on cases within timeframes based on regulatory guidelines.
Fiserv is a global leader in Fintech and payments, moving money and information worldwide. They connect financial institutions, corporations, merchants, and consumers, processing millions of daily transactions with a focus on innovation and making a global impact.