Own and lead a high-value enterprise account, driving adoption, renewal, and expansion.
Build trusted strategic relationships across complex organizations and stakeholders.
Analyze customer usage data to improve engagement, retention, and growth.
The company provides an innovative SaaS and Generative AI platform for creative and advertising teams. It is a collaborative, fast-moving environment focused on the responsible use of AI and scalable customer success practices.
Own a portfolio of college and university partners, serving as their trusted advisor with direct accountability for renewals and expansion.
Drive product adoption, value realization, and partner success through strategic check-ins and data-driven insights.
Collaborate with Sales, Product, and Marketing to deliver a seamless partner experience and identify expansion opportunities.
EdSights builds technology for higher education to understand student thoughts and feelings using AI-powered conversations. They partner with 300+ colleges, are backed by $80M, and have a driven, thoughtful team that values ownership and quick execution.
Lead a large, multi-site intake operation spanning in-house and nearshore teams.
Manage vendor partnerships, including SLAs, KPIs, and performance reviews.
Own intake metrics, systems, and cross-functional collaboration with marketing and legal.
EvenUp uses AI to empower personal injury lawyers and victims to get the justice they deserve. The company is one of the fastest-growing vertical SaaS companies, backed by top VCs, and seeks talented, driven, and collaborative individuals to have a lasting impact.
Build and manage digital and 1:Many customer success strategies for Helium 10 Ads and Amazon Seller Central advertising customers.
Diagnose retention and expansion challenges across the ads portfolio, creating new frameworks for onboarding, adoption, renewal, and expansion.
Manage a small book of direct business with strategic relationships and quarterly business reviews while leveraging data to drive engagement.
Pacvue is a commerce media operating system that powers over $12 billion in advertising spend across 100+ retail media networks. As of 2025, it serves 70,000+ brands and agencies and represents 12% of global retail media ad spend excluding China.
Act as a trusted advisor and primary contact for assigned client relationships, driving adoption and value realization.
Own the client lifecycle from onboarding to renewal, collaborating cross-functionally to ensure satisfaction and growth.
Monitor client health, identify risks, and coordinate resources to mitigate issues and foster long-term success.
Origami Risk delivers single-platform SaaS solutions that help organizations navigate risk, insurance, compliance, and safety management. Founded by industry veterans, the company is an equal opportunity employer focused on client success and inclusivity.
Own leadership of Merchant Support and Technical Support teams, including coaching, development, and performance management.
Drive key metrics like app store ratings, review velocity, and net retention through scalable support systems.
Build and manage a conversational quality-assurance system using AI tooling to ensure 5-star support.
Smile.io is the world's largest loyalty platform that provides reward programs for scaling ecommerce brands. The company is remote-first, built on trust, ownership, and continuous improvement, with over 100,000 brands using their platform.
Lead global customer operations strategy, standards, and performance across the US, UK, and India using a follow-the-sun model.
Use data, customer feedback, and operational insights to identify opportunities and drive measurable improvements in service delivery.
Partner with Sales, Marketing, Publishing, and Customer Experience to enhance processes and the end-to-end customer journey.
The company provides education-focused products and services, supporting educators, institutions, and learning communities globally. It is a global organization with a culture centered on collaboration, continuous improvement, diversity, and employee development.
Manage relationships with a portfolio of B2B customers and become a trusted point of contact throughout their journey
Guide new customers through onboarding, configuration, and initial product adoption
Monitor customer engagement and proactively identify adoption risks or opportunities
CerebriOS builds B2B SaaS products that help businesses make better decisions and get more value from their data. They offer a remote-first culture with professional development opportunities and a supportive benefits package.
Drive customer adoption and retention through proactive engagement and technical support.
Collaborate with cross-functional teams to resolve issues and deliver product value.
Analyze customer feedback to improve product experience and user satisfaction.
Pathify is an innovative engagement hub that delivers a dynamic, personalized, and centralized experience for higher education institutions. The company is a growing team of professionals committed to transforming the student digital ecosystem.
Support customers in using the ABA platform to maximize their impact.
Ensure high customer satisfaction and retention through proactive engagement.
Collaborate with cross-functional teams to improve the product experience.
Hi Rasmus delivers behavioral therapy services to children with autism via an ABA platform. They value user feedback and collaborate with experts worldwide to develop effective systems.