Act as the primary touchpoint for prospective and existing customers, representing the brand.
Engage with customers across email, SMS, phone, chat, and social media with personalized support.
Use empathy and product knowledge to resolve issues and enhance the customer experience.
Smalls is a mission-driven cat food company dedicated to helping cats live their best lives. With a fully remote team across the US, they foster a people-driven culture that values empathy, data, and work-life balance.
Build and maintain strong, long-lasting client relationships.
Ensure timely and successful delivery of solutions according to client needs and objectives.
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
INFUSE is a demand generation company providing solutions to B2B organizations. With a global team across more than 60 countries, the company has been recognized on the Inc. 5000 list and received over 60 industry awards, including Inc. Best Workplaces.
Provide friendly, professional support to customers via phone, email, and live chat.
Resolve issues efficiently while taking full ownership of each case from start to finish.
Listen carefully to understand concerns and deliver fair, practical solutions.
Capital on Tap is a financial platform offering business credit cards, spend management, savings, and tools for small businesses. With over 1,000 employees, £20bn in annual card spend, and a fast-paced culture, they value speed, ownership, and feedback.
Provide friendly, professional support to customers via phone, email, and live chat.
Resolve enquiries efficiently, taking ownership of each case and delivering practical solutions.
Proactively improve customer experience and support those who need extra help.
Capital on Tap offers small businesses credit cards, spend management, savings, and financial tools. We're a profitable fintech with 1,000+ employees, 200,000+ customers, and a culture of ownership and speed.
Guide older adults and their caregivers through the intake process with warmth, clarity, and professionalism.
Act as the first emotional point of contact, blending patient support, care coordination, and emotional guidance.
Help match patients with the right therapist and ensure they feel supported and confident throughout their care journey.
Sailor Health is revolutionizing mental health care for older adults, addressing one of the fastest-growing and most underserved healthcare segments in America. The company is a small, agile remote-first team rooted in purpose, focused on providing compassionate, personalized mental health care to seniors.
Handle a high volume of inbound phone calls and resolve customer issues using Amazon Connect and Connect Assistant.
Deliver positive experiences through empathy, patience, and clear communication while documenting interactions.
Work assigned shifts, including weekends and holidays, and participate in ongoing training in a fast-paced environment.
Encoura empowers students and institutions to make informed decisions through research, enrollment, marketing, and student success solutions. Since 1972, the company has been a mission-driven provider serving higher education and K-12 institutions with innovative tools and programs.
Serve as first point of contact for customer inquiries, delivering empathetic, accurate, and timely resolutions.
Troubleshoot technical issues including AI output, logins, feature requests, REST APIs, and authentication.
Collaborate with internal teams and document feedback to continuously improve support processes and materials.
Harvey is transforming how legal and professional services operate by combining frontier agentic AI with an enterprise-grade platform. The company is scaling fast with strong product-market fit and a culture of decisiveness, simplicity, and relentless ownership.
Connect with empathy and member-first focus, building trust through active listening and prioritizing member needs.
Own the end-to-end experience, taking full accountability for resolving inquiries with a Champion's Mindset.
Deliver "path to yes" solutions by applying critical thinking and addressing barriers directly.
SCAN is a nonprofit health organization dedicated to improving care for older adults. With over 500,000 members and $8 billion in annual revenue, it values compassion, innovation, and integrity.
Provide primary phone support for customers, including handling escalated calls with empathy and professionalism.
Manage email and EMR messaging as secondary channels to resolve non-medical inquiries.
Navigate multiple platforms simultaneously while upholding productivity and quality standards.
Hims & Hers is a leading health and wellness platform that redefines healthcare by delivering accessible, affordable, and personal care from diagnosis to treatment. They are a public company on the NYSE with a talent-first, flexible/remote culture.
Provide empathetic support to customers with tracking-related inquiries via email and chat.
Track and trace customer shipments across international borders, resolving concerns using established procedures.
Work efficiently to handle high ticket volumes while maintaining quality interactions and meeting CSAT goals.
Passport empowers brands to reach their global potential by delivering international solutions for direct-to-consumer businesses, specializing in cross-border shipping and logistics. They are a growth-focused startup with an in-house team of logistics and ecommerce experts, serving clients like Carpe and GORUCK.