Remote Customer service Jobs • SaaS

The Customer Success Manager collaborates with customers to ensure their success using the DroneSense platform to complete their public safety missions. You will drive the success of customers through product adoption and identify opportunities to provide customers with best practices and operating advice. You will be versatile, self driven, proactive, and a hands-on key business partner.

As a Customer Success Manager, you will be the trusted advisor to our largest B2B enterprise customers, ensuring they achieve ROI and long-term success with Conversica. You'll partner with executives, lead strategic conversations, and manage renewals and expansions that drive growth. This is a highly visible role where you’ll collaborate across Sales, Product, and leadership to deliver an exceptional customer experience and strengthen lasting partnerships.

As a Customer Success Manager, you will be co-managing a portfolio of 10-15 healthcare customers, ensuring retention and contract expansion through tight execution and relationship management. You will also support end-to-end CHW program launches, implementation, and ongoing success, coordinating across stakeholders to ensure successful execution and achievement of customer goals.

This role focuses on delivering an exceptional customer experience by leading clients through the full customer journey—from onboarding and training to long-term relationship management and expansion. You will serve as the main point of contact for your assigned accounts, coordinating training sessions, running quarterly business reviews, identifying opportunities to expand platform usage, and offering prompt and ongoing support as clients grow with our software.

The Product Support Specialist / Billing Specialist will be an integral part of the Client Services team, providing world-class Saas application and billing support in a fast-paced environment. This role involves operating as a DoiT expert on Google Cloud Platform (GCP) billing inquiries, analyzing customer billing lines, and responding to customer support issues with urgency. The ideal candidate will have a technical background and customer-facing experience supporting cloud computing products, services, and solutions.

The Customer Success Manager is responsible for ensuring customer adoption and creating advocacy for the Igloo platform. They will develop referenceable relationships and create the strategic business development plan and customer success path. The Customer Success Manager needs exceptional relationship & interpersonal skills, consultation experience, and the ability to manage multiple priorities.

As a SMB Client Success Manager, you will be responsible for helping Wealth.com clients achieve expected outcomes. This role involves maintaining and growing relationships with small to medium-sized clients, ensuring satisfaction, driving revenue growth, and identifying opportunities for expansion and cross-selling in a B2B2C customer model.

We’re looking for a strategic and experienced Enterprise Customer Success Manager to join our Customer Success team at CaptivateIQ. In this role, you will be the trusted advisor to our largest and most complex customers (2,000+ employees), driving value realization, retention, and growth. As an Enterprise CSM, you’ll own the full customer lifecycle — from onboarding and adoption through renewal and expansion.

You will be working at a dynamic and fast paced start-up as a member of the Customer Experience (CX) team, enabling Customers to leverage APIs and microservices to drive their business initiatives. This team interfaces with customers throughout their lifecycle helping them realize the value of their Kong investment. You will act as a champion for our most critical asset, our customers, identifying growth opportunities and ensuring they have what they need to be successful.

Kalibri is seeking a proactive and process-minded Customer Support Manager to lead and evolve our support team during a critical period of growth. The Customer Support Manager will oversee a team of Customer Support Representatives, refine support operations, and drive initiatives that improve response efficiency, automation, and the overall customer experience.