Manage a portfolio of customers across Australia and New Zealand, driving retention, growth, and long-term success through proactive engagement and strategic conversations.
Monitor customer health signals, identify at-risk customers early, and execute success plans to reduce preventable churn while leading retention conversations.
Collaborate with Product, Marketing, Sales, and Support to share customer insights, improve the customer experience, and contribute to global Customer Success initiatives.
EverCommerce is a leading service commerce platform providing tailored SaaS solutions to simplify and empower service professionals in Home & Field Services, Health Services, and Wellness industries. Timely and SalonBiz, part of the EverWell vertical, serve over 30,000 customers in 100 countries, aiming to build the leading platform for beauty professionals as part of a larger ecosystem focused on growth and innovation.
Lead all post-sales activities for enterprise customers, guiding them through onboarding, implementation, and renewals.
Partner with Account Managers to drive renewal and expansion opportunities within your book of business.
Manage 40 enterprise customers and provide expert advice on security best practices and compliance standards.
Vanta helps businesses earn and prove trust through continuous security monitoring and compliance automation. The company has a kind and talented team, with many employees succeeding without prior security experience.
Manage a portfolio of SMB customers, driving product adoption, customer satisfaction, and revenue retention.
Act as a trusted partner to customer stakeholders, proactively supporting activation, mitigating risk, and identifying growth opportunities.
Operate with discipline, maintaining accurate customer records and forecasting inputs in Salesforce and Gainsight.
1Password offers enterprise password management and Unified Access Management solutions to ensure secure digital identities and productivity. With over $400M ARR and recognition on the Forbes Cloud 100, they foster a human-centric, collaborative culture.
Own the customer journey for hundreds of clients through AI, automation, and scalable programs to drive activation and retention.
Build and iterate systems for customer experience, including 1:many engagement programs and timebound outreach.
Collaborate cross-functionally with Product, Marketing, and Operations to identify trends and improve customer outcomes.
Tango builds software to automate busywork and create how-to guides by capturing processes. As a fast-growing startup backed by leading venture capital firms, Tango powers hundreds of thousands of users at companies like Salesforce and Lockheed Martin, and we value a supportive, fun culture that encourages growth.
Own the customer's renewal, usage, and adoption of Kenect product features.
Identify, strategize and execute account expansions, feature upsells and cross-sales.
Deliver group and individual user informational and training sessions about Kenect features.
Kenect is a leading AI-powered texting and reputation management platform used by 10,000+ dealerships and service businesses across North America. We are a fast-growing, mission-driven team building technology that strengthens human connection in a digital-first world.
Lead, mentor, and develop a team of Customer Success Managers to drive customer outcomes.
Oversee onboarding, adoption, and retention initiatives for startup customers.
Partner with cross-functional teams to enhance customer experiences and improve processes.
A partner company provides customer success solutions for startup customers. It operates with a remote-first culture and focuses on team development and customer impact.
Drive customer growth, retention, adoption, and renewals across the UK market as a primary contact for Enterprise and Mid-Market customers.
Lead onboarding, provide strategic guidance, and design customized reporting solutions while ensuring compliance with UK-specific licensing.
Achieve quarterly revenue and retention goals, negotiate contracts, and represent the voice of UK customers across the business.
Muck Rack is the leading SaaS platform for public relations and communications professionals, enabling organizations to build trust and demonstrate the value of earned media. The company is founder-controlled, fully distributed, and growing sustainably, with awards from Inc., Quartz, G2, and BuiltIn for its culture and product.
Build, lead, and scale a high-performing EMEA Customer Success team.
Design and execute customer journey strategies that increase adoption and retention.
Orchestrate cross-functional execution with Sales, Product, Support, and Renewals.
Veeam is the Data and AI Trust Company, specializing in data resilience and security posture management. With over 550,000 customers and offices in more than 30 countries, Veeam fosters a culture of growth, learning, and impact.
Lead, coach, and develop a team of Startup Customer Success Managers to ensure consistent delivery of high-quality outcomes.
Drive team performance through regular 1:1s, feedback loops, skill development, and hands-on support.
Build and scale repeatable customer success programs across onboarding, adoption, and retention while balancing automation and high-touch engagement.
This company is a fast-scaling SaaS provider supporting early-stage startups. It fosters a culture of collaboration, flexibility, and remote work with a focus on customer success.
Guide new clients through onboarding, connecting their POS systems to our SaaS platform for a seamless start.
Configure and launch ad campaigns in our internal interface, ensuring alignment with each client's business goals.
Troubleshoot minor issues and escalate complex bugs to engineering, maintaining high-touch communication throughout.
Truelogic is a leading provider of nearshore staff augmentation services based in New York, delivering top-tier technology solutions to companies of all sizes. Their team of over 600 tech professionals in Latin America drives digital disruption by partnering with U.S. companies on impactful projects.