Remote Customer service Jobs • SaaS

Granicus is seeking a Customer Success Consultant to support the deep and successful adoption of our suite of SaaS solutions, and to drive visible value aligned with our clients' business outcomes. As a committed client navigator you will be guiding customers on a strategic journey of success. Strong candidates will have experience in nurturing clients in an agency, public-sector or software organization.

Are you an experienced Customer Success leader with a passion for building strategic relationships and delivering measurable business value? Work with a high-impact book of 100–150 accounts, driving adoption, mitigating churn, and unlocking growth. Join a dynamic Customer Success team where you can shape scalable strategies and coach others. This is your opportunity to help shape the future of customer success.

This is a shift-based role focusing on supporting U.S.-based customers. The Customer Success Manager will be an individual contributor on a high-performing team that is redefining the client-vendor relationship with our customer. You will assume responsibility for product adoption and utilization, preparing and educating customers on leveraging new features and releases while identifying opportunities to increase value and impact and building stakeholder relationships.

Manage relationships with Linear’s top customers. As a part of the early team, you’ll play a pivotal role in laying the foundation and setting up best practices. You will champion our customers’ needs and ensure they realize the full value of Linear across their organization. Your role will involve onboarding new customers, delivering ongoing support + enablement, and fostering strong relationships to drive customer satisfaction and retention.

As a Client Support Coordinator, you'll support clients and internal teams regarding product issues, ideas, and requests for product information, as well as one-to-many onboarding and program rollout support for low-touch client segments. Responsibilities include maintaining expertise over product offerings, coordinating with Product Operations for onboarding support, and handling post-onboarding client requests for product support.

Flock Safety is looking for an experienced Customer Success Manager to deliver value and an exceptional experience to strategic customers. This is a fully remote position, with expectations of travel to visit customers a few times a quarter. The role requires exemplary time management skills, the ability to manage multiple projects, critical thinking, ownership, passion for building relationships, and effective communication.

The role owns the relationship from kickoff to renewal, ensuring each series launches on schedule, meets audience-growth targets, and delivers measurable thought-leadership value. Success hinges on proactive communication, deft project orchestration, and an ability to translate storytelling goals into a clear production cadence.

The Customer Success executive plays a pivotal role in strategic projects focused on enhancing our global customer success maturity. The role will involve collaborating with cross-functional teams and driving improvements to processes and operations through Vitally.i.o, our internal customer success operations platform to support your Customer Success peers.

The Senior Customer Success Manager is responsible for driving platform adoption, assessing overall health of a customer’s engagement with Outreach, and providing strategic insight and guidance to customers aligned with their goals. This role acts as a point of contact for customer post implementation for guidance in the customer journey and serves as a customer advocate.

The Director of Support will structure and manage support for NA customers, lead the support team across the U.S., and monitor performance and customer satisfaction. They will gather and analyze information, resolve issues, and provide direction for escalations, contributing to new initiatives to improve case resolution. The director will also build a strategy for the department’s structure and act as a Customer-facing subject matter expert.