Understand customer needs, troubleshoot issues, and follow up to ensure resolution.
Guide and train customers on the Practice Better platform so they can confidently use its features.
Collect customer feedback, identify trends, and share insights with the development team.
Practice Better is an all-in-one platform helping health and wellness practitioners run their businesses, care for their clients, and scale their impact. They are a remote-first team headquartered in Toronto, made up of curious, driven, and empathetic people.
Serve as the primary point of contact to ensure customers achieve measurable readiness outcomes.
Coordinate with internal teams to ensure project requirements are met on time and within scope.
Act as a trusted advisor, delivering best practices and strategic recommendations aligned with readiness goals.
Ethos aims to transform training development, consumption, and alignment with business outcomes to bridge the human readiness gap. They are a Series A startup with $40M+ raised, partnering with 150+ enterprise customers across various sectors.
Build and maintain strong relationships with key clients, serving as their trusted advisor.
Develop and implement strategic account plans to drive customer success and maximize value.
Champion the voice of the customer within the organization, advocating for product enhancements.
Simpplr is the AI-powered platform that unifies the digital workplace. They bring together engagement, enablement, and services to transform the employee experience, streamlining communication and automating workflows. Simpplr is headquartered in Silicon Valley with global offices and is backed by Norwest Ventures, Sapphire Ventures, Salesforce Ventures, and Tola Capital.
Improve the AI agent by monitoring responses, validating accuracy, and strengthening the human-in-the-loop framework.
Build the skills of CSRs and Leads so they can coach the bot and work effectively in an AI-supported workflow.
Lead change management to ensure CSRs feel equipped, informed, and engaged in continuous AI improvement.
7shifts is a scheduling and payroll platform designed to help restaurant teams thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in check for over 55,000 restaurants. The company's mission is to simplify team management and improve performance for restaurants, with a long-term vision of creating a thriving restaurant industry through connected and engaged teams.
Manage onboarding and implementation for customers, acting as the project manager.
Partner with customers to create and execute effective data and messaging strategies.
Serve as the customer’s first point of contact for support and troubleshooting.
Customer.io's platform is used by over 8,000 companies to send billions of messages daily. They power automated communication using real-time behavioral data and strive for an inclusive team culture.
Own and manage a portfolio of APAC customers post-sale, ensuring strong engagement and satisfaction
Lead onboarding processes, including planning, data readiness, and enablement activities
Collaborate with customer leaders to define success metrics, track outcomes, and drive product adoption
Jobgether is an AI-powered matching process company that ensures applications are quickly reviewed. They objectively and fairly assess candidates against roles, sharing top fits with hiring companies that handle final decisions.
Proactively engage with customers to ensure they are utilizing Elite’s solutions effectively.
Develop and maintain strong, long-term relationships with customers to drive satisfaction and renewals.
Deliver customized training programs and webinars to help customers deepen their product knowledge.
Elite is the trusted automation platform for law firm operations across most of the world’s largest and most successful law firms. They deliver the only cloud-native SaaS platform that unifies financial, invoice, time, and data management into a single system of action.
Define and lead Splice’s end-to-end customer experience strategy.
Build, mentor, and scale a high-performing customer experience organization.
Partner with Product, Engineering, Marketing, and Analytics teams to surface insights and influence roadmaps.
Splice is a creative platform for people who make music. They provide a subscription service with sounds and samples, empowering music creators with creative tools and resources.
Lead Executive communications with customers and serve as an extended member of the Smartsheet account team to execute a win/win strategy on all assigned contract renewals to maximize value and enhance customer experience
Partner with the account team to fully understand and develop a clear renewal strategy for each customer based on data driven decisions and execute that strategy
Persuade, influence, and motivate people and collaborate with cross functional partners such as CS Leaders, Operations, Finance and Legal to identify opportunities to accelerate the contract renewal process and drive operational efficiencies
Smartsheet helps people and teams achieve anything with seamless work management and smart, scalable solutions. They empower teams to automate the manual, uncover insights, and scale smarter, creating space to think big and take action.
Provide strategic direction for clients on Greenhouse products.
Act as a trusted advisor to clients and become an extension of the customer’s team.
Utilize data to provide product and strategy recommendations.
Greenhouse's mission is to make every company great at hiring. They are the world’s fastest-growing enterprise talent acquisition suite with an award-winning culture recognized as Fortune’s Best Places to Work and Inc.’s Best Workplaces multiple years in a row.