Define and execute the strategy for a world-class member experience across all channels, setting the vision and roadmap for customer interactions.
Lead and grow the CX team, including hiring, onboarding, performance management, and scaling support operations with a focus on warmth and efficiency.
Own customer metrics like NPS and CSAT, build listening infrastructure, and partner with product, clinical, and growth teams to drive improvements.
Dutch Vet is a veterinary telemedicine platform that provides virtual vet visits, diagnosis, and medication delivery. The company is backed by prominent investors and led by a team of experienced startup founders and scaling experts, fostering a culture of innovation and pet-first care.
Drive operational excellence and process optimization across insurance operations using data and customer insights.
Lead cross-functional partnerships with Product, Engineering, Compliance, and CX teams to triage and resolve technical issues.
Manage and mentor a high-performing team while ensuring audit readiness and regulatory compliance.
Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. They are dedicated to building a diverse, inclusive and authentic workplace.
Lead a team of CS agents dedicated to social media comment moderation and DM response, setting standards for tone, speed, and accuracy.
Oversee day-to-day performance, including CSAT, response time, and resolution time targets, while maintaining brand-consistent responses.
Run regular coaching sessions and team meetings, provide direct feedback, and handle escalations of sensitive or negative comments.
We are dedicated to helping women feel their best through every chapter of their wellness journey with thoughtfully formulated supplements. As a growing company, we prioritize quality and transparency in our products.