The Director-Customer Success is a trusted advisor to the client who plans, manages the team, and delivers work according to deadlines and within budget, while also driving new solutions to best serve the clients. You'll work as part of and manage a driven and creative team of product, data, and integration engineers and designers to deploy our platform and solutions against the most challenging problems in the healthcare industry.
As our Head of Customer Success, you'll build and lead our customer success function from the ground up. Your primary mission is simple but crucial: make our customers happy. You'll be the voice of the customer within our organization and the face of our organization to customers.
As an Enterprise Customer Success Manager, you will ensure our largest customers are set up for success from the start and act as the CEO of your assigned book of business. Responsibilities include leading kickoff calls, collaborating with various teams, and driving product adoption across the customer organization, owning the end-to-end success of your customers including onboarding, adoption, revenue retention, growth, and renewal.