Manage, coach, and develop department operations and staff to maximize homeowner outcomes.
Ensure consumer complaint responses comply with state/federal regulations and CFPB requirements.
Oversee investor reporting, budgeting, vendor management, and policy development for mortgage resolution.
LoanCare is a full-service mortgage loan subservicer serving banks, credit unions, and investors. Backed by Fidelity National Financial, a Fortune 500 company, it offers a career foundation built on integrity, innovation, and collaboration.
Act as a subject matter expert on medical payment policy, analyzing client data and presenting new policy opportunities to health plans.
Collaborate with Client Medical Directors and internal teams to develop and advocate for adoption of medical policies that maximize value.
Prepare presentations, coordinate reviews, and inspire trust as a trusted advisor for the Health Plan's medical payment strategy.
Cotiviti is a healthcare analytics company that partners with health plans to optimize payment accuracy and medical policy through data-driven solutions. The company employs a global workforce and fosters a collaborative, client-focused culture.
Provide exceptional customer service by addressing member and provider inquiries via phone with empathy and accuracy.
Troubleshoot issues, document interactions, and escalate concerns while adhering to corporate policies.
Develop expertise through skill-based training and act as the primary liaison for Fallon Health members and providers.
Fallon Health, founded in 1977, is a leading health care services organization providing innovative insurance solutions and coordinated care for seniors and complex health needs. They are among the nation's top health plans, with 'Excellent' NCQA accreditation for their Massachusetts products.
Field inbound phone inquiries regarding STAT medical records.
Monitor fax queues and process requests within required timeframes.
Maintain knowledge of HIPAA and facility requirements.
MRO is a provider of release of information (ROI) services for medical records. The company emphasizes excellent customer service and HIPAA compliance.
Connect with customers via phone, email, chat, and social media to resolve their questions or concerns.
Calmly de-escalate issues and escalate interactions when necessary.
Track all call-related information for auditing and reporting purposes.
TP is a global digital business services company that delivers advanced, digitally powered business services to help brands streamline their business. With over 500,000 employees speaking 300+ languages, they foster an inclusive and diverse culture.
Lead and mentor a team of Customer Care Advisors, providing expert guidance on complex inquiries.
Resolve escalated customer and agent issues while driving performance through coaching and process improvements.
Analyze team performance, conduct quality reviews, and lead department projects to enhance efficiency.
Bestow is a vertical technology platform modernizing life insurance distribution for carriers through AI and automation. Backed by investors like Goldman Sachs and NEA, the company serves major insurers with a team that emphasizes precision, purpose, and heart.
Respond to user inquiries across support channels with speed, empathy, and accuracy.
Troubleshoot issues related to games, payments, and in-app features.
Advocate for users internally and spot trends to improve the product.
Triumph operates collectibles trading card app Rips and real-money gaming platform Triumph Arcade. It is a high-growth company that promotes from within and supports a fully remote team.
Conduct outbound calls using provided scripts and communicate with customers via phone and email.
Update customer information in CRM systems and support customer engagement activities.
Work independently and multitask in a dynamic remote environment.
We are a premier B2B consulting company specializing in payment expansion, marketing, accounting, and technical support services. Our international team operates remotely, delivering solutions globally through a strong partner network.
Participate in paid surveys and market research studies from home or in person.
Use a smartphone or webcam to complete written and verbal instructions for each panel.
Earn money through PayPal, direct check, or virtual gift codes for your feedback.
Contec brings creative technology and people-based solutions to broadband service providers and electronics OEMs, helping them extend service life and maximize financial returns. The company operates from a network of service centers and leverages proprietary testing and repair technology.
Handle incoming and outgoing customer inquiries via phone, email, and chat with prompt resolution.
Manage collections, overdue payments, and negotiate payment plans while ensuring compliance.
Serve as Escrow Representative, coordinating transactions and maintaining accurate records.
We specialize in the oil, energy, gas, and petrochemical sectors, with a focus on renewable energy. Our team of highly skilled professionals is committed to delivering superior results while minimizing our ecological footprint.