Act as primary point of contact for partner learning support, certification guidance, and issue resolution.
Track training progress and coordinate with cross-functional teams to resolve complex learning challenges.
Identify recurring issues, maintain documentation, and improve support processes for partner enablement.
The hiring partner supports the HP Amplify program, helping business partners navigate learning programs, certification requirements, and training platforms. It offers a collaborative, flexible work environment with global exposure and continuous learning opportunities.
Manage service delivery and preventive maintenance scheduling for assigned customer accounts.
Coordinate customer support, invoicing, contract renewals, and account documentation.
Proactively communicate with customers and internal teams to resolve issues and strengthen partnerships.
This company provides service coordination and customer account management, ensuring reliable service delivery and customer satisfaction for assigned accounts. The workplace values collaboration, accountability, and professional development in a customer-focused environment.
Process and manage customer orders, especially for book products, ensuring accuracy and timely completion.
Serve as a customer service contact, responding to inquiries by phone and email with professional solutions.
Analyze operational reports, identify trends, and support continuous improvement initiatives.
The employer is a partner company focused on customer success and order management, serving clients with products such as books. They foster a collaborative, performance-driven culture with flexible working arrangements and comprehensive employee benefits.
Lead Ashby's Customer Education team across RecOps Consulting, Academy, and Product Enablement.
Develop a cohesive educational strategy serving both external customers and internal GTM teams.
Build the operating infrastructure to scale the organization, including intake processes and engagement frameworks.
Ashby provides a modern applicant tracking system and hiring platform that helps recruiting teams run efficient, data-driven talent processes. The company values a writing-heavy, first-principles culture and supports a collaborative, customer-focused education team.
Investigate safety incidents end-to-end and deliver timely, customer-focused resolutions.
Classify incidents, assess severity, and make fair deactivation decisions to protect the platform.
Partner cross-functionally with Support, Product, Legal, and other teams to drive safety outcomes.
Clipboard operates an app-based marketplace connecting healthcare professionals with workplaces that need staffing across the U.S. Founded in 2016, the remote-first team of over 1,000 people has been profitable since 2022 and is a top Y Combinator company.
Own customer success, implementation, and support, carrying gross and net retention as your primary metric.
Build health scoring and coverage models to identify churn risk early and drive expansion systematically.
Define the customer journey from contract to renewal, making the customer experience one cohesive company.
Medsender automates administrative healthcare workflows by reading and routing documents, writing to EHRs, and using voice AI to handle calls for medical practices. The company is a lean Inc. 5000 honoree backed by Ballast Point Partners, serving thousands of providers across all fifty states.
Provide world-class technical support and troubleshoot platform issues via email, phone, or chat.
Guide customers through Fieldguide features and best practices to enhance user experience.
Advocate for customer needs with Engineering and Product while maintaining help resources and supporting onboarding.
Fieldguide builds software that automates and streamlines work for assurance and audit practitioners in cybersecurity, privacy, and financial audit. As an early-stage startup backed by top investors, it maintains a remote-first, inclusive culture that values diversity and supporting each other's growth.
Manage inbound calls, emails, and order processing for B2B customers with accuracy.
Validate orders and modifications, mitigating service impact and dollarized fines.
Resolve customer inquiries and issues across phone, email, and fax, collaborating with cross-functional teams.
Fortune Brands Innovations is a home, security and digital products company with iconic brands including Moen, Master Lock, and Therma-Tru. It emphasizes a customer-first culture, strong brands, and disciplined execution, fostering a collaborative environment.
Manage client accounts to grow KPIs, embed our solutions, and drive renewals and expansions.
Deliver complex technical integrations, strategic success plans, and quarterly business reviews.
Coach and support CSMs, partnering with sales and technology teams to unlock growth opportunities.
NICE Ltd. provides software products that help global businesses deliver extraordinary customer experiences, fight financial crime, and ensure public safety. With over 8,500 employees across 30+ countries, NICE serves 25,000+ enterprises including 85 of the Fortune 100, and is known for an ambitious, high-performance culture that challenges limits and plays to win.
Drive client success by ensuring ContactEngine deployments achieve expected business benefits and contract renewal.
Maintain strategic client success plans, build business cases, and coordinate all activities with client stakeholders.
Deliver technical guidance, process architecture, metrics, and quarterly business reviews to enable account growth.
NICE Ltd. provides software products that help global businesses deliver extraordinary customer experiences, fight financial crime, and ensure public safety. With over 8,500 employees across 30+ countries, NICE is an innovation powerhouse in AI, cloud, and digital, consistently recognized as a market leader.