The L1 Support Manager provides assistance to users across our ecosystem, including SpliMetrics Acquire, Optimize, and AppRadar, via Intercom in-app chat. The role focuses on resolving customer inquiries and creating help materials to enhance self-service support. Collaboration with various teams ensures a smooth customer experience and continuous product improvement.

Support customers through diverse channels: tickets, email, and video, managing a diverse range of issues from simple queries to intricate technical dilemmas. Build and deepen your technical expertise across all facets of dbt Cloud, ensuring you're always ready to assist with any challenge. Take ownership of customer challenges, from initial troubleshooting to resolution.

Work directly with customers who call our inbound phone center, selling them top fitness products and services and be the voice of Road Runner Sports. Earn $19.00/hr when you’re hitting your sales goals. Be successful when you can hit your goals, including resolving customer concerns and doing it in the most timely manner while making your Customers raving fans.

Provide omnichannel customer support via Zendesk for an Ecommerce platform, using admin tools to review order status and user accounts, resolving customer issues and assisting with account problems in a fast-paced environment. The role involves a 20-hour weekly commitment, and requires comfort with taking initiative and mastery of the written word.

As a Principal Contract Manager at HubSpot, you will manage customer contracts, handle inquiries and renewals, and maximize customer investment by negotiating value-driven renewals and collaborating with stakeholders to drive account growth.

Become an expert in cutting-edge technology, DroneDeploy's drone flight and 3D data platform. Provide a top-notch customer experience through continuous learning, knowledge-sharing, and deep customer empathy. Collaborate with Support folks and cross-functional teams to resolve customer issues and help improve DroneDeploy's products.

Manage success of our AI products, ensuring seamless onboarding, timely updates, and maintaining a strong relationship with clients throughout their journey. You will own the “AI employee” customer relationship for the lifetime of the customer, monitor new sale events, and work with customers to complete the setup.

The Director of Customer Support will lead and scale our global Customer and Product Support organization, ensuring world-class experiences for Red Canary customers by overseeing technical support operations, strategy, and execution, driving efficiency, quality, and customer satisfaction across all support interactions.

Provide ticketing and call support for all Wolfe Companies’ brands such as PerfectGift.com, Gift Card Granny, GIftya, and more. Handle a high volume of phone calls and emails daily, using ticketing systems effectively, ensuring all interactions are thoroughly documented. Conduct thorough investigations and maintain excellent note-taking practices, communicating with clients primarily via telephone and email.

We're looking for enthusiastic, self-driven individuals to assist existing and prospective clients within our organization. In this position, you will work with multiple clients throughout the day, providing outstanding service and product knowledge.