Seeking a dynamic Account Manager - Benefits to manage key client relationships, develop strategic account plans, and ensure exceptional customer satisfaction while driving business growth. The role involves managing annual benefit renewal activities, liaising with benefit carriers, and communicating industry changes to clients.
Troubleshoot technical issues and provide actionable recommendations via chat, email, phone, and screen sharing. Engage with customers to ensure satisfaction. Maintain expertise in 10DLC and stay up-to-date on company products and services. Gather and share customer feedback with relevant teams to improve products and processes.
In this role, you will spend a lot of time working directly with customers and on projects that make the work that we do better. Ashby’s product encompasses a wide breadth, and is quite complex. You can expect to work on tickets requiring complex integration troubleshooting, to providing customers with detailed workflow instructions. You will also spend time on projects that make the work that we do better.
The Customer Success Manager will drive success for large customers and franchise partnerships, being the primary advocate for client relationships, ensuring they maximize value from CareAcademy's platform while achieving their training and workforce development goals.
If you're passionate about healthcare and supporting patients, this remote position might be for you. You will be making outbound calls to schedule appointments, assess for high risk, and assist with benefits and insurance information. Your work will involve making a difference in people's lives.
As a Customer Support Advocate at Ignition, you will be the primary point of contact for our clients, managing customer communications from the initial request to its resolution. You'll play a vital role in scaling our support function, maintaining knowledge base resources, enhancing processes, and collaborating closely with teams across the business. The role primarily supports the AMER timezone, requiring work between 10:00 PM – 6:00 AM PH Time, Tuesday through Saturday.
As the first Product Support Engineer, you’ll build the foundation for how we support customers, working closely with engineering and customer success. Responsibilities include owning real-time customer interactions via Intercom chat, troubleshooting issues by analyzing logs and databases using SQL, running pre-release checks, and shaping support processes and documentation.
We are seeking a detail-oriented Online Cruise Travel Specialist to assist clients in planning and booking cruise vacations. In this role, you'll help clients choose cruise lines, itineraries, cabins, and onboard packages that align with their travel goals, and handle the full booking process, including reservations, upgrades, and special requests.
Provide email and chat support (no phone calls!) to the platform's users. Answer common "how-to" and FAQ-type questions. Assist with account management and payment-related issues. Guide users through troubleshooting steps with patience and clarity.
This is a shift-based role, working from 2 :00 PM to 10:00 PM CET , with a focus on supporting our U.S.-based customers. The Customer Success Manager will be an individual contributor on a high-performing team that is redefining the client-vendor relationship with our customer. We aim to win the hearts and trust of each and every SmartRecruiters user through a truly unique engagement model fundamentally designed to drive Hiring Success.