Remote Customer service Jobs

ServiceNow is seeking highly motivated and professional individuals to join the Support Account Management (SAM) Services team. The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support-related activities. You will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively.

The Premier Success Manager (PSM) is the key customer advocate and the Leader providing high touch engagement for Extreme’s most valued and strategic customers. The PSM plays a pivotal role throughout the customer lifecycle, ensuring each phase is aligned with the customer’s success goals and supported by proactive engagement.

As a Service Design Specialist, you’ll play a pivotal role in revolutionizing customer support by designing, implementing, and refining AI-powered service experiences across the customer journey. You'll map support journeys, architect operationally robust workflows, and optimize interactions at every touchpoint. This role involves partnering cross-functionally with various teams to identify automation opportunities, drive continuous improvement, and embed service design into larger business transformation initiatives.

We are seeking a highly skilled and empathetic Customer Support Specialist to join our world-class support team, responsible for providing our users with an outstanding customer experience. This involves ensuring every customer feels heard and valued, and representing our brand online. You will provide customer experience, problem-solve, collaborate with multiple internal stakeholders and document all customer interactions.

In this role, you’ll play a key part in creating positive experiences—primarily supporting Spanish-speaking customers, but not exclusively. You’ll resolve inquiries, solve problems, and ensure satisfaction, mostly through phone interactions related to the Asset Protection Division's products. The company is looking for tech-savvy multitaskers who take initiative and communicate with empathy.

The Scheduling Outreach Specialist conducts emergency department, wellness, or preventative service outreach calls to identified patients, providing patient education about clinic appointment availability and identifying any care coordination or triaging needs from the supported practice.

As a Customer Support Specialist, you will participate in the daily operations of DroneSense’s customer support department and work within the customer support team to ensure that customers receive best-in-class service. You will respond to customer support requests via ticket and phone queue, contribute to the knowledge base, and collaborate with internal stakeholders to overcome challenges and find solutions for Customers.

An ambitious Customer Success Manager is needed to build lasting relationships with users, guiding customers in setting goals, expanding platform use, and ensuring continued success with Quartzy. You will conduct regular customer check-ins, lead training sessions, identify ways accounts can uncover more value, and manage customer escalations.

You will drive retention and growth among new customers by working with a variety of startups and growing companies as they begin their journey with Close. You’ll connect directly with new customers (often Founders and CEOs!), acting as their Close consultant and setting them up for success on the platform. Your focus will be on proactively reaching out to new customers to book account reviews where you will help them build strong sales processes within Close and directly increase customer retention.

The Customer Service Representative builds rapport with families, healthcare providers, and insurance companies in a compassionate and efficient manner over the phone. They educate potential families about the evaluation appointment, treatment process, and insurance process, expediting the process for families while maintaining excellent customer service. The role involves handling variable call-volume on multiple queues, averaging 40 to 70 calls a day.