Respond to client inquiries regarding travel destinations, accommodations, transportation, and activities
Deliver professional customer service through phone, email, and online platforms
Research, prepare, and present travel options that align with client preferences
Destination Knot is a licensed travel agency specializing in cruises, resorts, group travel, and personalized itineraries. Our team thrives in a supportive environment where individuals can grow into skilled professionals in the tourism and hospitality industry.
Engage with customers through Zendesk and other channels to support product questions, configuration issues, bugs, and unexpected system behavior.
Perform initial investigation and troubleshooting by reviewing logs, audit history, debug tools, and other internal diagnostics to identify root causes where possible.
Triage confirmed or unresolved issues to Product and Engineering, clearly documenting the customer’s problem and observed behavior, steps taken to investigate or reproduce the issue, and relevant context or artifacts.
Vesta is building the next-generation system of record to power the multi-trillion mortgage market. They believe that lenders will have to adopt a system of record platform that is modern, open, and orchestrated by best-in-class software workflows. The team values humility, empathy, self-awareness, and action.
Deliver prompt and courteous support to users facing product or technical issues.
Troubleshoot software and platform-related problems, escalating complex issues as needed.
Maintain up-to-date documentation and improve support workflows to enhance user satisfaction.
Equip is a virtual, evidence-based eating disorder treatment program committed to ensuring everyone can access effective treatment. Founded in 2019, they operate in all 50 states and partner with major health insurance plans, fostering a highly-engaged, passionate, and diverse culture.
Payabli, a next-generation Payments Infrastructure and Monetization Platform, is designed for vertical software companies. Backed by leading fintech investors, they empower software companies to manage and move money through a single infrastructure stack.
Serve as a strategic partner and trusted advisor for assigned QAD Cloud customers.
Ensure smooth service delivery through proactive monitoring of customer escalations and risk management to the permanent resolution.
Actively contribute to customer experience enhancement and continuous improvement initiatives across the Customer Success organization.
QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain.
You'll be investigating transaction monitoring flags for unusual activity encompassing fraud and money laundering.
You'll use your cross-knowledge skills to work out the intention of our customers, prevent fraud, and report your findings.
You’ll make sure we are onboarding the right customers safely.
Monzo is building the future of digital banking, putting people first, not fees. Starting in the UK, Monzo is now bringing its innovation and heart to the U.S., empowering people to take control of their finances with clarity, simplicity, and confidence.
Own a portfolio of cases and inbound interactions, serving as the primary point of contact from first touch through resolution.
Diagnose and troubleshoot product behaviors and production workflows; investigate issues, reproduce bugs, and identify root cause.
Manage your case backlog with clear ownership and urgency, prioritize work by customer impact, SLA, and escalation risk.
Wrapbook is an intuitive platform that makes production payroll and accounting easier, faster, and more secure. They are a growing team of 250+ people across the USA and Canada comprised of entertainment and technology experts.
Manage a portfolio of restaurant customers, driving long-term relationships and business growth.
Ensure customer satisfaction, retention, and expanded use of HungerRush’s solutions.
Identify cross-sell opportunities, promote product adoption, and provide strategic guidance.
HungerRush is a leading provider of integrated restaurant solutions, offering the HungerRush 360 cloud POS system. They empower restaurants with tools to manage operations, engage customers, and drive growth.
Team members will perform outbound calls to enroll the person into their food box program or to reauthorize the person into the program.
Have a passion for helping members make decisions that will enhance their healthcare experience
You will be making a difference in someone’s life!
Carenet Health has pioneered advancements for an experience that touches all points across the healthcare consumer journey. They interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes.
Serve as the single-threaded owner for all executive-level escalations.
Orchestrate cross-functional resolution.
Craft executive-caliber communications and service-recovery plans that are clear, empathetic, and outcomes-focused.
Oura's mission is to empower every person to own their inner potential. Their award-winning products help their global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. They are focused on helping people live healthier and happier lives, and ensure that their team members have what they need to do their best work — both in and out of the office.