Enhance customer success as a trusted advisor, assisting customers to maximize the effectiveness of TRM's tool. The role includes product training, answering advanced product questions, ensuring high customer satisfaction and reference-ability, and providing feedback to product/engineering.

The Experience Partner will develop comprehensive experience proposals, maintain executive relationships, and offer proactive advice. They will work to align programs, agency, and objectives to improve CX outcomes, and help drive organic growth by leveraging current relationships.

As an Experience Partner you will be a CX practitioner and delivery expert across the portfolio of Granicus services, technology, and data solutions, responsible for developing and articulating comprehensive experience proposals, maintaining executive relationships with customers, and acting as a main contact for programs.

We are seeking a Client Success Architect who is adaptable, security-minded, client-focused and highly technical. Focus on enhancing partner health by driving the adoption of the Blackpoint Suite of products and services. Provide in-depth technical engagement and training to partners to educate and help them with the use of our suite of products as it relates to their business.

Serve as first point of contact, handling incoming calls from members and providers. Answer questions and offer guidance via the telephone in a prompt, courteous, and professional manner. Maintain knowledge of company policies/procedures, recent laws and regulations, and related computer systems.

You will manage and respond to the increasing volume of support requests from our valued clients as the first Support hire. You will be the first line of defense for troubleshooting, ticket creation, issue resolution, and client education, ensuring clients get the best possible experience. You will collaborate cross-functionally with multiple teams.

Join us as a Senior Technical Account Manager, where you'll be a driving force behind our largest customers' success stories. As a pivotal link between our innovative software and our valued customers, you'll deliver specialized product guidance that aligns with each customer's business vision. Dive deep into understanding their technical requirements, building strong relationships, and championing their triumphs with our products.

As a Customer Success Engineer on the Customer Success Engineering team, you will work with Customer Success and Sales teams to drive adoption, value and customer outcomes across all segments. You will engage with customers through workshops and provide them technical recommendations to increase their Value Realization and present at Customer User Groups.

Be the advocate for customers, championing their needs while owning a book of customers. Ensure customer deployments are completed efficiently, running business reviews and acting as a trusted advisor to ensure business objectives are realized, identifying opportunities for expansion.

Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns. Calmly attempt to resolve and de-escalate any issues, escalating interactions when necessary. Provide feedback on call issues and upsell if required in this remote role based in Florida.