Oversee seller performance and development through structured Joint Business Plans to drive sustainable growth.
Drive incremental revenue by identifying and monetising seller-facing opportunities across retail media and data.
Monitor marketplace compliance, optimise product listings, and mediate seller disputes to protect brand reputation.
Reach is Britain and Ireland's largest commercial news publisher, connecting with millions daily through over 120 trusted brands like the Mirror, Express, and local titles. The company fosters an inclusive environment that respects all backgrounds and supports career growth aligned with personal life.
Lead client onboarding, managing all activities from kick-off to launch to help clients achieve value quickly.
Manage multiple implementation projects simultaneously, ensuring they stay on schedule and meet customer goals.
Collaborate with venue stakeholders to understand their goals and customize the SevenRooms platform to meet their needs.
DoorDash is a technology and logistics company focused on empowering local economies, starting with door-to-door delivery and expanding to all goods. It is a fast-growing company that values unique perspectives, impactful decisions, and employee well-being, offering comprehensive benefits.
Lead end-to-end migration processes for multi-property portfolios to ensure timelines and client expectations are met.
Serve as the primary client liaison during migrations, facilitating communication and ensuring satisfaction.
Partner with internal operations, marketing, treasury, IT, and legal teams to align on requirements and remove roadblocks.
Asset Living is a third-party real estate management firm that fosters thriving communities nationwide across multifamily, single-family rentals, affordable housing, and student housing divisions. It is a fast-growing, diverse company with a collaborative culture that empowers employees to lead, innovate, and grow as part of a dynamic team.
Provide world-class member experience and facilitate enrollment for individuals interested in Workit Health's program.
Respond promptly and professionally to customer inquiries via phone, email, or chat, resolving issues and escalating complex concerns.
Educate current members on navigating the program, troubleshoot barriers, and achieve individual and team performance goals.
Workit Health is an industry-leading provider of on-demand, evidence-based telemedicine care for addiction recovery. Their team is dedicated, passionate, and focused on making exceptional, judgment-free care more accessible.
Own end-to-end onboarding experience for new customers through milestone calls over a 60-day period.
Deliver world-class customer service by providing timely communication and hands-on training to ensure product adoption.
Collaborate internally to leverage resources and ensure customer success while documenting all interactions and milestones.
Tebra provides an all-in-one EHR+ platform designed specifically for independent healthcare practices to streamline operations, increase revenue, and reduce clinician burnout. The company serves over 42,000 private practices and emphasizes collaborative, entrepreneurial values to help healthcare providers rediscover their purpose.
Serve as a player-coach, owning a direct book of named, high-value accounts including Federal customers and enterprise clients.
Build, manage, and develop the post-sales team, establishing consistent operating cadences and scalable processes.
Partner cross-functionally with Sales and Product to ensure account strategy and translate field intelligence into roadmap input.
Kion offers a unified approach to CloudOps and FinOps, delivering multicloud, multi-org, and multi-account visibility and controls to help organizations manage complex cloud environments from a centralized platform. It is a fast-growing Series A startup with a remote-first workforce that values collaboration, creativity, and making a real impact for customers.
Act as a support resource and secondary point of contact for assigned customers to ensure seamless service delivery.
Collaborate with cross-functional teams to resolve customer issues and maintain accurate customer records and project documentation.
Assist in creating Quarterly Business Review decks, coordinate member marketing materials, and manage tickets and internal requests to support customer success.
Spring Health revolutionizes mental healthcare by providing clinically validated, tailored care like therapy, coaching, or medication to remove barriers to access. It's a fast-growing, mission-driven company valued at $3.3 billion that partners with over 450 companies and serves 10 million people.
Partner on pre-sales motions for new customer acquisition and expansion, delivering tailored demos and leading technical evaluations.
Lead onboarding and complex implementations for strategic enterprise accounts, building playbooks and ensuring value realization.
Serve as an escalation point for complex technical challenges, resolve ambiguous problems, and build team capability through playbooks and coaching.
Pendo is a software company providing a platform for product analytics and in-app user guidance. It is a fast-growing startup backed by institutional investors, with a culture emphasizing action, craftsmanship, teamwork, and focus.
Own and manage the relationship with the Business Process Outsourcer (BPO), ensuring alignment on performance, quality, and operational goals.
Monitor and evaluate outsourced support performance, leveraging data to identify trends and drive continuous improvement.
Serve as the central point of contact for high-priority escalations, driving timely resolution and maintaining clear communication.
Headspace exists to provide lifelong mental health support through evidence-based content, clinical care, and innovative technology. The company has a collaborative, inclusive culture grounded in values like making the mission matter and connecting with courage.
Manage multiple incoming support requests via software, phone, and email in English and Spanish.
Proactively resolve issues, build customer relationships, and coordinate with stakeholders for long-term solutions.
Utilize CRM and diagnostic tools to meet response time expectations and share feedback with Product teams.
AssetWatch powers manufacturing uptime by delivering condition monitoring experiences to global manufacturers. It is a remote-first, dynamic team of engineers and business leaders passionate about predictive maintenance, offering a flexible schedule and comprehensive benefits.