Investigate and resolve disputed card and ACH transactions within required timeframes.
Collaborate cross-functionally with fraud, disputes, and engineering teams to improve processes.
Analyze data patterns and maintain strong domain knowledge of fraud prevention techniques.
Sezzle is a fintech company that provides interest-free installment plans to financially empower the next generation. With a mission to reshape shopping and payments, the company is growing rapidly and seeks talented, motivated individuals in a dynamic environment.
Engage with customers through regular calls, business reviews, and daily needs.
Monitor adoption metrics and create success plans for customers.
Manage escalations and coordinate cross-functional teams.
Axon is a technology company focused on public safety and justice, providing devices and cloud software to protect life. They foster a fast-paced, challenging, and meaningful culture with a focus on diversity and inclusion.
Manage the overall setup program for clients, including timelines, milestones, and data conversion.
Serve as the primary point of contact for clients during implementation, ensuring data integrity and best practices.
Coordinate with trainers for pre- and post-live support and troubleshoot client issues.
Storable is an AI-powered end-to-end platform for specialty real estate, integrating management software, marketplace, and payments. The company offers a range of benefits and emphasizes employee well-being and community involvement.
Create and maintain user guides, knowledge articles, and training curricula for Medrio's clinical trial software.
Deliver live training sessions, webinars, and workshops to help customers adopt and configure the software.
Translate complex software concepts into clear, customer-facing documentation and respond to customer how-to questions.
Medrio builds technology that makes clinical trials faster, smarter, and more human. They have a diverse, global team that values collaboration, ingenuity, and a customer-first mindset.
Lead and develop a support engineering team delivering world-class technical support for US Government customers.
Evolve support processes and tooling in collaboration with other managers and product teams.
Participate in on-call rotation, join customer calls, and coach engineers on complex issues.
GitLab is a DevSecOps platform that helps organizations improve developer productivity and security. Trusted by over 50 million users and 50% of the Fortune 100, it has a remote-first culture focused on values and knowledge sharing.
Provide initial partner support and resolve customer inquiries with top-tier customer service.
Walk customers through problem-solving processes and escalate incidents as needed.
Follow up on issues, see them through to resolution, and improve documentation.
Huntress provides enterprise-grade managed cybersecurity products as an affordable SaaS, protecting over 4 million endpoints and 7 million identities worldwide. Founded in 2015 by former NSA operators, the fully remote team values transparency, honesty, and going above and beyond to break down barriers to cybersecurity.
Provide technical support via chat and email for AR glasses and associated software.
Troubleshoot issues, deliver clear solutions, and maintain high customer satisfaction.
Collaborate with the team to resolve complex cases efficiently.
Sutherland Bulgaria provides customer experience and technology services to global clients. We are a collaborative, international team that values diversity and growth, with a strong focus on supporting innovative platforms like Spotify and cutting-edge AR technology.
Answers a high volume of service calls, chats, and emails regarding eMoney applications.
Provides technical and planning product support to advisors and assists with financial planning scenarios.
Escalates complex issues to tier two teams and maintains high call quality and professionalism.
eMoney Advisor provides a web-based wealth management system designed to help financial advisors serve their clients. The company serves over 109,000 financial professionals and supports 6 million end clients, with a culture that values diversity and inclusion.
Lead the strategy and operations for Customer Care, including contact center, omnichannel experience, and digital transformation.
Drive operational excellence, leveraging analytics and insights to improve service quality, productivity, and customer experience.
Build and develop a high-performing team, partnering across functions to deliver exceptional patient and customer experiences.
iRhythm is a leading digital healthcare company combining wearable biosensors with cloud analytics to improve cardiac care. They are a growing organization with a culture of innovation, collaboration, and patient focus.
Own customer outcomes from post-sale implementation through renewal, adoption, and expansion.
Lead customers through deployment, onboarding, testing, training, and operational rollout.
Partner with customer stakeholders across security, IT, operations, and leadership teams to define goals and success criteria.
Ambient.ai is the category creator and leader in Agentic Physical Security, using its AI platform to integrate with security cameras and access control systems. Founded in 2017 and backed by major investors, the company has grown rapidly and was ranked #71 on Forbes' best startup employers list.