Remote Customer service Jobs

As a Senior Customer Success Manager at Fieldguide, you will own a portfolio of our most high-impact customer relationships and will be responsible for driving long-term success, retention, and growth across multiple service lines within large advisory firms. This is a highly cross-functional role, where you will collaborate closely with Sales, Product, and Engineering.

Lead a team of Strategic Customer Success Managers that manage Axon’s largest customers and be a key strategic leader within the Customer Success organization. Identify opportunities that will increase the business and financial impact of your team, and work cross-functionally to develop and execute new programs that carry out that vision.

As a Customer Success Manager (CSM), you’ll work to engage, retain, and empower our customers to fully leverage our platform and achieve their desired business outcomes. You’ll build strong, trusted relationships with clients, positioning yourself as a strategic advisor who drives long-term value. Working closely with Account Executives, you’ll drive renewals and identify expansion opportunities to achieve best-in-class gross and net retention targets.

We're looking for a motivated, detail-oriented Support Specialist who thrives in a fast-paced, remote environment. You’ll play a vital role in ensuring smooth client experiences by assisting with questions, confirming reservations, and troubleshooting travel-related concerns. You’ll represent a trusted brand while helping clients with booking support, inquiries, and travel-related questions.

We’re on the lookout for dedicated professionals to join our esteemed client service leadership team. With the option to work from home and enjoy a flexible schedule, you can balance your personal and professional life seamlessly while advancing your career. This position offers work-life balance, a supportive environment, and mentorship & growth.

A Support Specialist at Horizons fulfills a crucial service and support role, utilizing our internal ticketing tool to effectively manage client inquiries, issues, and requests. Their primary focus is to provide exceptional service, ensuring timely resolution, tracking progress, and maintaining clear communication channels. By leveraging the ticketing tool, they optimize the client and client employee experience, foster client success, and contribute to the overall satisfaction of Horizons' valued clients.

Act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals. You will oversee the engagement and outcomes for customers in your portfolio. Ensure customers are technically healthy and on the most recent version of our product.

The Recovery Analyst will manage file requirements for subrogation cases, No Surprises Act (NSA) disputes, and overpayment recoveries with the assigned third-party vendor. Responsibilities include researching paid claims, answering inquiries, coordinating with other departments, and adjusting claims based on overpayments of claims and settlements. This role requires functioning as an effective interface between internal and external customers.

As a SMB Customer Success Manager, you will be a vital member of Newsela’s Customer Success organization to ensure schools and districts success and continued adoption of our industry-leading platform. You’ll monitor the health of your portfolio, and will work closely with internal teams to ensure clients are getting the most out of Newsela’s solutions, and ultimately renewing their investment in Newsela.

BlastPoint is seeking a Customer Success Manager to champion client relationships and ensure customers realize the full value of the platform. In this role, you’ll serve as the trusted advisor and strategic partner for assigned customer accounts, leading training, and engagement initiatives using a data-oriented, consultative approach to promote product adoption. Your success will be measured by the strength of your relationships and your ability to drive adoption and ROI.