As the CS Engagement Lead, you will lead and inspire a team of proactive customer service professionals to engage with potential and existing customers. Your hands-on leadership will be critical to driving customer acquisition, satisfaction, and retention, requiring a deep understanding of customer behavior and a data-driven approach to performance.

As a Customer Success Manager at FORM, you will advocate for, consult with, and empower our customers to make the most of the GoSpotCheck platform. You’ll be involved with your customers' onboarding experience, provide training and support, and encourage adoption throughout the customer lifecycle.

Respond to incoming inquiries from credit card clients in a courteous and professional manner. Make outbound calls to resolve disputes, educate clients, or request additional information. Thrive in a remote work environment, meeting Agent@Home program requirements. Must be flexible to work evening shifts including weekends and holidays.

Manage a large inventory of complex claims to evaluate compensability/liability, plan and conduct complex claims investigations, and negotiate settlements within authority is needed for this role. Maintain detailed claim files and convey complex information to relevant parties.

The Registration Specialist verifies patient demographics, educates patients on financial responsibility, and collects patient responsibility. This role involves registering patients, verifying eligibility, creating cost estimates, counseling patients, answering calls, and ensuring patient satisfaction.

The Customer Service Representative is responsible for providing personal attention to every home owner through phone, email, and text. You will be working closely with the Sales team to support the home owner from start to finish with care, compassion, and empathy. Our ideal candidate is self-motivated, detail-oriented, organized, and team-focused.

As a Customer Success Manager at Quisitive, proactively ensure clients achieve desired outcomes through successful delivery of solutions/services; drive continuous improvement across Microsoft cloud solutions. Measured on customer satisfaction and meeting account growth targets.

Respond to customer requests for technical assistance over the phone and chat as part of the frontline support team. This role requires experience in a technical support role, proven customer-facing skills, and strong communication skills. The position is remote, open to candidates residing in Canada except in the Toronto, Vancouver, Calgary, Edmonton, and Montreal metro areas. Flexible hours, including nights and weekends, are required.

Provide first contact support for small & large business voice, video, data, and premium commercial product issues. Demonstrate exceptional customer service skills in order to exceed customers’ expectations and to minimize escalations by taking ownership of customer-reported issues. Assist customers with Internet configurations and settings.

Lead the implementation process for new customers, ensuring a smooth onboarding experience. Use a customer success-based approach, educate customers, and resolve technical issues. Build strong relationships and offer guidance. Maintain documentation and provide insights to stakeholders.