Take end-to-end ownership of customer support cases, prioritizing effectively and delivering clear, actionable solutions.
Investigate error messages and unexpected behavior, identifying root causes and sharing precise technical fixes that unblock customers.
Perform configuration and environment tuning to align customer setups with platform best practices and client requirements.
Fieldguide is establishing a new state of trust for global commerce and capital markets through automating and streamlining the work of assurance and audit practitioners. They are based in San Francisco, CA, but built as a remote-first company, with an inclusive, driven, humble and supportive team.
Act as the lead architect and technology advisor for Adobe Experience Platform implementations.
Collaborate with stakeholders to define objectives and architectural requirements.
Design and implement system and application architectures that meet business needs.
Jobgether is a platform that helps connect job seekers with potential employers. They use AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.
Engage with customers to support successful adoption and use of automation solutions
Troubleshoot technical issues, provide guidance, and ensure customer satisfaction
Influence product roadmap and features by providing feedback from customer experiences
Jobgether is a platform helping candidates find jobs. They use AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.
Own documentation strategy and information architecture.
Establish consistency in voice, style, and quality.
Partner deeply with Engineering and Product.
RevenueCat eliminates the complexities of building and scaling in-app subscriptions. As a remote-first company with over 100 employees, they value Customer Obsession, Always Be Shipping, Own It, and Balance.
Solve Complex L2 Escalations by providing hands-on troubleshooting and resolution for critical technical issues.
Improve Support Process Efficiency through auditing escalation workflows and implementing improvements.
Drive Cross-Functional Root Cause Analysis by collaborating with Support, Product, and Engineering teams.
Jobgether's AI-powered matching process ensures applications are reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Serve as the escalation point for advanced technical issues, including those involving ERP integrations, APIs, middleware, and custom configurations.
Perform in-depth log analysis, error tracing, and root cause analysis using tools such as Jira, Salesforce, and internal monitoring platforms.
Work closely with Product, Engineering, and QA to validate software releases, escalate bugs, and ensure product enhancements align with customer needs.
Versapay turns accounts receivable (AR) into a competitive advantage by removing friction, unlocking working capital, and accelerating momentum. With over 10,000 customers and 5M+ companies transacting on the platform, Versapay processes over 110M transactions and $257B annually.
Engage with customers to ensure their success in their automation journey leverage of the Torq solution.
Torq offers agentic AI security solutions. They have $70M in Series C funding, with 200% employee growth, and 300% revenue growth in 2024, making them one of Forbes’ Best Startup Employers in America, and a Business Insider ‘startup to bet your career on’.
Master Submittable Next and Zengine platforms to deliver exceptional customer automation and integration work.
Manage project timelines, budgets, and customer communications while troubleshooting.
Design, test, and troubleshoot API integrations, Zapier workflows, and custom technical solutions for clients.
Submittable's platform empowers thousands of mission-driven organizations to make a difference in their communities and beyond. They are a forward-thinking, mission-driven company that values innovation, collaboration, and growth.
Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
Conduct technical diagnostics to resolve issues, gather information about customer and user incidents, and escalate to higher levels of technical support if needed.
Address complex technical issues and provide timely, effective solutions while considering the impact on customers' business operations, based on internal documentation.
Gcore provides infrastructure and software solutions for AI, cloud, network, and security. They have 550+ professionals globally and collaborate with technology partners such as Intel, NVIDIA, Dell, and Equinix.