We are seeking an experienced IT Business Analyst (IT BA) to join our IT Business Analyst Team within Contact Centre Infrastructure. The role will focus on delivering end-to-end IVR solutions across global markets. This role requires strong analytical and communication skills with the ability to translate business requirements into technical solutions. The ideal candidate will have experience of payments.
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This position is needed to bridge business and technology by delivering reliable, high-quality integrations across multiple platforms, enabling smooth data and process flow across the enterprise. You’ll design and implement solutions on Informatica IDMC (IICS CDI/CAI), with exposure to Mulesoft and Workato, applying cloud, and CI/CD expertise. Beyond building pipelines, you’ll own best practices, advise stakeholders, and drive operational improvements.
This position involves providing tools, platforms, and solutions for all Twilions. As an experienced Business Analyst, you will assist with value advocacy and requirements management within the Identity and Access Management space. Responsibilities include eliciting requirements, creating artifacts, advocating for high-value work, managing requirements through the project lifecycle, and overseeing projects from a business analysis perspective.
UK
6w PTO
Lead and shape the technical landscape and provide strategic leadership to a team implementing information-driven strategies, empowering agricultural scientists to develop breakthrough solutions. You will lead end-to-end implementation of applications and data environments across our extensive R&D ecosystem. Design and implement systems that directly address challenges in food production and environmental sustainability.
Handle customer and internal user requests via chat, email, and occasionally phone calls in English, regarding our products and services in Edge Network. Conduct technical diagnostics to resolve issues, gather information about customer and user incidents, and escalate to higher levels of technical support if needed. You will address complex technical issues and provide timely, effective solutions while considering the impact on customers' business operations. Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences.