Remote Information technology Jobs • ITSM

Craft smart service solutions with Jira Service Management, Assets, Assets Data Manager and Opsgenie, then branch out to fresh platforms as we grow. Your week swings between discovery calls, whiteboard brainstorming and deep configuration sessions. Steer each engagement from first hello to final success meeting, build honest relationships, and spot chances to fine-tune our own playbook so tomorrow’s work is sharper than today’s.

This position requires designing end-to-end scalable, secure, and high-performing architecture for ITSM and CSM implementations, translating business requirements into well-architected solutions aligned with ServiceNow best practices. Responsibilities include defining data models, integrations, workflows, UI experiences, stakeholder collaboration, implementation oversight, governance, best practices, and mentorship. The candidate must be based in the USA.

Serve as the Admin and Subject Matter Expert (SME) for Five9 and ServiceNow, managing configurations, troubleshooting issues, and coordinating updates. Act as the lead liaison between Tier I staff and management, providing guidance and oversight. Maintain and update SOPs, knowledge base articles, and documentation for Help Desk workflows. Manage team schedules, track project documentation, and collaborate with technical teams for escalated issues.

Their role is to support the development team by providing guidelines, monitoring quality and developing complex requirements. The tech lead will be working with Architects, Developers and Product Owners distributed across Europe and India. The tech lead is a key role, supporting its team that is composed of junior and senior developers, advising the POs and overlooking the technical delivery of the team. We are looking for a very “hands-on” profile who can develop in full autonomy and help peers in complex topics and/or to avoid delivery delays.

Collaborate with cross-functional teams to translate business needs to technical implementation. Hands on experience with ServiceNow configurations and script based ServiceNow components. Hands on experience with ServiceNow Workflows and customisations and UI Builder. Knowledge of ServiceNow development best practices and platform administration.

Key Contributor to the ServiceNow SaaS Solution implementation, your role will include activities such as system configuration, development of custom features on client and server side and technical consulting. Provide expertise on technical questions related to the ServiceNow platform. Understand the business needs and standardize processes and build this into the design and deliverables.

Provide enterprise level technical and functional support for Ivanti Enterprise Service Manager products to global customers, partners and internal staff through troubleshooting and diagnosis. Participate in the continuous improvement of Ivanti products, solutions and platforms. Make use of phone and remote access tools appropriately. Maintain team goals and objectives. Work as part of a team to progress customer cases.

The NOC Support Administrator will work as part of a NOC team that supplies complete support for all aspects of managed database and application infrastructure operations to a variety of Pythian’s customers as a part of the Global Support practice. You will monitor application performance and system alerts using various monitoring tools, respond to incidents and escalate issues according to established protocols.

The role will be responsible for overseeing and managing relationships with our vendors and managed service providers, ensuring that we obtain the highest quality services and value to our customers. This role is crucial in maintaining our high standards of service delivery and customer satisfaction.

This is a flexible/as NEEDED REMOTE Contract position. The Flexible Remote Help Desk Agent is responsible for providing Help Desk support to our customers, delivering an excellent customer service experience by being a trusted advisor, listening & understanding client needs, and solving problems. You will answer phones/chats, provide support via various channels and research information to resolve issues. You will also log calls, route tickets, and update the CRM.