Remote Information technology Jobs · Networking

• Serve as a resource for customers by providing solutions to technical challenges and delivering exceptional service to cinema operators.
• Remotely connect to customer PCs to conduct training, install software, adjust configurations, and identify/troubleshoot issues like printing or IP conflicts.
• Consult with clients on best practices to maximize revenue, build strong relationships, and document all information in CRM cases.

VERSANT is a leading media company in news, sports, and entertainment, home to iconic brands like USA Network, CNBC, and Fandango. It is an independent, publicly traded company with an entrepreneurial spirit, committed to delivering exceptional experiences across screens and services.

• Own and resolve escalated technical tickets from Level 1 through to resolution, focusing on root-cause analysis.
• Troubleshoot and support Windows Server, Microsoft 365, networking, firewalls, and backup/DR solutions.
• Mentor Level 1 engineers, create documentation, and proactively identify risks to improve system stability.

Colombo IT is an IT services company specializing in Managed Service Provider (MSP) solutions for clients. The company operates in a fast-paced, technical environment with a team-oriented culture focused on mentorship and process discipline.