Serves as the first point of contact for end-user technical support, both onsite and remote.
Responsible for triaging and resolving a wide range of help desk requests, providing both basic and advanced technical support.
Manages the desktop and laptop environment—covering hardware setup, software installations, updates, and lifecycle maintenance.
Stratus is the market leader in brand implementation and maintenance, transforming how national brands connect with their customers. They have locations across the country and a corporate headquarters in Mentor, Ohio, offering endless career opportunities for individuals with a commitment to customer service, focus on execution and bias for action.
Provide remote IT support for Microsoft core business applications: Windows Server, Office 365, Exchange, SQL, Terminal Services, Azure, SharePoint.
Support and implement disaster recovery and automated offsite backups via cloud solutions.
Design, implement, and support remote deployment of servers, storage, virtualization, workstations, cloud technologies, and mobile devices.
They support and implement IT infrastructure solutions remotely for diverse client environments. They are professionals with broad technical expertise in systems and networking,who apply technology effectively through virtual environments and remote management tools.
Provide timely and effective technical support to customers via Zendesk, email, phone, and remote sessions
Troubleshoot data replication issues and provide solutions to customers
Play the DBA role for internal dev environments that include Db2, Oracle, Databricks, Big Query, Snowflake, Confluent, etc.
Stelo's products have freed organizations from the complexities and difficulties of static data pipelines for over 30 years. Their software is an enterprise-class data replication tool; combined with world-class service and support, Stelo gets customers up and running and keeps them there. They are a small, dedicated team that has enjoyed a 100% remote workplace since the company’s founding.