Provide technical support to customers through email, screen sharing, and chat within established SLAs.
Own and resolve complex technical customer issues, partnering with Technical Support Specialists.
Problem-solve and troubleshoot in a repeatable manner, documenting in the Support CRM to identify trends.
Vanta helps businesses earn and prove trust by enabling companies to practice better security. They have a talented team and empower companies to improve and prove their security.
Identity & Access Management system improvement and maintenance.
Conduct research of key stakeholders to ensure the best possible alignment of the IAM system.
Create and update internal system, process, and workflow documentation.
Oregon Health & Science University (OHSU) has a comprehensive approach to digital identity and access management, with a focus on new integrations and constant improvement. ITG is committed to service excellence and they meet their mission by creating positive experiences for their customers by understanding their needs and keeping their promises.
Onboard new user groups and validate workflows/permission models.
Manage and operate AD access approvals workflows, ensuring compliant and auditable provisioning.
Utilize data to produce Power BI dashboards and reports to measure organizational KPIs.
Liberty Mutual delivers customers peace of mind every day by helping them protect what they value most. Operating as a tech startup within a Fortune 100 company, they are leading a digital disruption that will redefine how people experience insurance.
Develop and maintain automation solutions using PowerShell to enhance system efficiency and reduce manual tasks.
Oversee and enhance both on-premises hyperconverged infrastructure and Azure cloud resources to maintain strong security, high availability, and scalability.
Administer and maintain SQL databases, including performance tuning, backups, indexing, upgrades, and security management.
BerryDunn helps businesses, nonprofits, and government agencies throughout the US and its territories solve their greatest challenges. BerryDunn is a client-centered, people-first professional services firm with a mission to empower the meaningful growth of our people, clients, and communities.
Plan, lead, and oversee Elastic consulting engagements to maximize customer value from Elastic products.
Architect, implement, configure Elastic solutions, focusing on platform architecture, solution design, and capacity planning.
Build strong relationships as a customer advocate, ensuring excellent communication and collaboration.
Endgame Systems, LLC provides consulting services related to Elastic technology to Government agencies with heightened security needs. Endgame Systems, LLC is a wholly-owned subsidiary of Elastic and is focused on Government services.
Productionize Weekly Pulse, WEIR/WOIR, and Division Health Reports.
Build internal AI assistants and AI-assisted workflows.
Dr. Berg Nutritionals is a leader in the health and wellness industry focused on addressing the root causes of health concerns. They offer a dynamic work environment with opportunities for growth, where you can contribute to helping millions achieve better health.
Assess and document clinical workflows to support process improvement.
Translate clinical requirements into detailed technical specifications.
Design, develop, test, and maintain Cerner Command Language (CCL) scripts.
Cayuse Civil Services, LLC delivers solutions to complex problems. They foster technical solutions, promote teamwork, and prioritize quality in deliverables.
Deliver data integrations into our product as part of our customer success team.
Lead data integration aspects of the solution, across various customers and technologies.
Support the product support team on integration-related issues.
Datarails is a small FP&A platform (~350 employees globally) designed to streamline and automate data consolidation, reporting, and planning, allowing finance teams to continue using their own Excel spreadsheets and financial models. They foster a collaborative, team-oriented environment.
Resolve technical problems by troubleshooting incidents and collecting detailed problem descriptions.
Communicate investigation progress with clients and ensure records are updated in the CRM system.
Share best practices for the utilization and deployment of Varicent products.
Varicent redefines how organizations achieve revenue success with cutting-edge SaaS solutions. They empower revenue leaders globally to design smarter go-to-market strategies and maximize seller performance. Varicent is known for its diverse, collaborative, and innovative team.
Partner with a portfolio of customers to achieve long-term goals, while developing strong relationships, and adapting to our evolving product offerings.
Coach and enable their client contacts on technical needs, new feature adoption, encourage model optimization, and facilitate the extension of the existing VIP agreement.
Generate and communicate monthly performance and support metric reports and analyze usage data and metrics to identify remedial actions required.
Varicent is transforming the Sales Performance Management (SPM) market, redefining how organizations achieve revenue success. Varicent's SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies and maximize seller performance.