Provide first line support for Mambu applications and services in Salesforce. Manage & triage incoming requests and assign it to the relevant support team. Ensure all support tickets are responded within the agreed service level timeframe. Solve technical issues reported by our customer. Perform basic technical triage using tools such as Grafana, Loggly and MS SQL.
Job listings
Serve as the front line for technical support requests from Roadieโs network of senders and internal departments. The ideal candidate is eager to be in a fast-paced environment where they can broaden their technical, problem-solving, and interpersonal skills. The Integrations Support Engineer should be both tech-savvy and business-oriented, combining the best of both worlds to ensure an effective and seamless experience for Roadie's customers.
As a consultant at capSpire, your role will provide you with considerable challenge, variety and development opportunity in a client-facing environment. You will work as part of a core team delivering exciting and complex programmes for our clients in the energy and commodity industries. You will be engaging in strategically important client transformation projects based in Europe.
Our iKTribe is looking for a CRM Engineer to supercharge our HubSpot setup and unlock smarter, faster, more connected ways of working. You will be responsible for the technical implementation, configuration, and ongoing optimization of HubSpot CRM to support business process automation across marketing, sales, and service functions, including data integration, workflow automation, and reporting.
Active collaboration with architects, and technical specialists is required for this position, as well as collection and analysis of business requirements, development, and documentation are responsibilities. You'll be involved in architectural decision-making, and organize and oversee work: requirements management, testing. You will also analyze risks and causes of errors during system development, and develop and maintain up-to-date operational documentation, regulations, and instructions.
Maintain Illumioโs technology deployments working with industry leading customers. You will be responsible for logging and updating cases, informing customers of the case status and providing solution(s) as they become known, in a professional, timely manner, over the lifetime of the support request. Escalation Engineers need to understand customer systems and configurations, analyze problems/defects and recommend solutions.
We are expanding our Endur practice and are looking for experienced Principal Endur Consultants proficient in Commodity or Energy markets and trading and risk management. You will be leading Endur implementations, leveraging your technical expertise in deal modeling, deal valuations, risk management, scheduling, invoicing, and accounting for commodities and energy. You will ensure successful project delivery, employing consultancy and project management best practices. In addition, you will play a pivotal role in nurturing capSpire's Endur practice growth.
You'll be providing support for internal teams, unblocking users, and keeping the Lawhive platform running smoothly. This role sits at the intersection of engineering, legal ops, customer support, and product. The job involves ensuring the Lawhive team has eyes on issues before they snowball and helping users โ both lawyers and clients โ in real time.
Play a crucial role in ensuring smooth operations of the Airspace platform, serving as a key liaison between users and internal teams. This hands-on position requires a proactive individual who can effectively address production support needs for both internal and external users. Primary responsibilities include analyzing, researching, and resolving customer support issues.
This role is at the centre of the customer experience for Marqeta, providing the highest quality support and service to valued customers. You will play a critical role in managing the technical needs of Marqeta customers. Configure environments and controls and troubleshoot collaboratively as customers integrate with our platform.