Serve as the first point of technical ownership for customer-reported issues, triaging tickets from intake to closure while coordinating specialist teams as needed.
Diagnose and resolve issues through configuration changes, workarounds, and collaboration with customers, documenting knowledge for continuous improvement.
Maintain clear communication with customers and contribute to trend analysis and process enhancements to support product feedback.
Sapio Sciences accelerates scientific discovery with a unified lab informatics platform integrating ELN, LIMS, and data management. The company is a collaborative, inclusive team that values innovation and quality.
Become an expert in the product and proactively manage support tickets.
Understand, reproduce, and diagnose customer problems with root cause analysis.
Communicate clearly with customers and collaborate across teams to resolve issues.
Firstup is an intelligent communication platform that improves employee experience at every moment. They serve 40 Fortune 100 companies, reaching 17 million employees daily, and foster a casual, inclusive, and growth-oriented culture.
Deliver and manage implementations of PTC Windchill suite, ensuring projects are completed on time and within budget.
Install, configure, rehost, and upgrade Windchill solutions while translating business requirements into system configurations.
Provide technical support and mentoring to clients, maintaining clear communication and serving as a trusted advisor.
EAC Product Development Solutions transforms how companies design, manufacture, connect to, and service their products. With over 29 years of industry leadership, our experts guide companies to optimize technology, systems, people, and processes for long-term success.
Design, deploy, maintain, and optimize resilient infrastructure for Oracle Utilities environments.
Perform root-cause analysis and troubleshooting for system performance, security, and network connectivity issues.
Provide on-call support and communicate technical plans clearly to both technical and non-technical stakeholders.
This is a partner company seeking an Infrastructure Engineer to support Oracle Utilities environments for North American clients. The company emphasizes reliability, independence, and technical excellence in a fully remote setting.
Serve as senior integration and reporting authority on client engagements, owning end-to-end solution design across Oracle Utilities MDM, CC&B, ODM, and OUA.
Architect and govern data integration solutions using Oracle Data Integrator (ODI), establishing standards and reusable patterns.
Lead enterprise reporting and BI solutions using Oracle technologies, and provide technical leadership to developers and clients.
The partner company is a consulting firm that delivers enterprise integration and reporting solutions for utility clients across the U.S. and Canada. It operates in a fast-paced, business-critical environment with a culture of ownership and quality.
Design, deploy, and maintain resilient infrastructure for Oracle Utilities environments.
Perform Linux systems administration, networking, scripting, and SQL optimization.
Troubleshoot incidents and provide technical support to clients across North America.
The company specializes in supporting business-critical Oracle Utilities environments across North America. It operates as a remote-first, collaborative team with a focus on reliability and client success.
Handle 1st and 2nd line support cases across the full product range via phone, email, and ticket.
Work closely with the support team to maintain response times and escalate complex issues.
Diagnose and resolve configuration and data issues, including running SQL queries when needed.
CIM Software builds manufacturing and ERP software used by manufacturers across the UK and beyond. Acquired by Everfield in 2025, it maintains a close-knit, hands-on culture while benefiting from the backing of a larger group.
Install and support digital products for capturing, archiving, and sharing clinical video and data.
Provide technical support and troubleshooting for Intuitive digital products.
Perform remote and on-site system installations and configurations.
Intuitive is a pioneer in robotic-assisted surgery, expanding the potential of physicians. With over 25 years of experience, we foster an inclusive and diverse team committed to making a difference.
Partners with business stakeholders to gather, document, and prioritize requirements, translating them into user stories and enhancement requests.
Serves as a liaison between IT teams, vendors, and business units to ensure solution alignment and successful delivery.
Supports testing, change management, and application optimization to maintain system stability and improve operational efficiency.
US Anesthesia Partners provides anesthesia services and manages revenue cycle processes for healthcare facilities. As a large organization, they emphasize collaboration, continuous improvement, and data-driven decision-making.
Assesses client needs and installs industry-standard legal/accounting/consulting systems and enterprise solutions.
Owns end-to-end implementation including scoping, development, deployment, and support.
Provides design and architecture expertise for integrations with systems like AD, SQL, and APIs.
Harbor provides expert services across strategy, legal technology, operations, and intelligence. Their globally integrated team of 900+ strategists, technologists, and specialists navigates alongside clients to shape the future of the legal industry.