Own service desk operations and drive internal systems excellence. Responsible for both leading support operations and administering core business tools, continuously improving how our systems run. Troubleshoot complex issues, lead ticket flow design, standardize internal processes, and partner with automation engineers and InfoSec to evolve how IT supports the business.
Provide comprehensive support for the internal IT operations. The IT Manager will address IT Service Desk challenges and ensure the seamless operation of critical IT systems. This role is pivotal in maintaining and enhancing our IT infrastructure to support our growing business needs.
Support Vonage to increase impact and performance of these carrier services (numbers, short codes, CPaaS reselling), working closely with our various carrier partners in collaboration with our internal teams to help close, support and drive revenue. You will support the delivery and ongoing management of these Carrier Services & Engineering functions.
This management position is a key member of the MMT Enterprise team and will lead a group of Implementation Consultants who implement EDI integration services for SPS clients within our D365 project portfolio. You will be responsible for building, developing, and maintaining a highly productive and skilled team of resources focused on delivering technical integration solutions to our customers. Strong interaction with clients and internal teams will be a regular part of your role.
The Sr. Technical Consultant, Expert Services is the functional and technical expert of a customer engagement team, consulting with customers and configuring the ServiceNow Platform products based on configuration best practices to accelerate and drive customer business outcomes. This role involves creating and delivering platform solutions, supporting engagement efforts, advising customers, and leading design workshops.
The Cloud Architect is expected to take initiative and advise on potential pitfalls that may encounter on large scale multi-platform infrastructure across all customers. Addresses specific customer needs through leveraging new and existing feature sets, products, and technologies. Evaluates, documents solutions and trains Cloud Engineering and support staff to ensure supportability of customer environments.
The TAM team is hiring for a Technical Account Manager (TAM) with a strong background in AWS cloud technologies to provide guidance to both new and existing customers specifically about AWS technologies, services, and offerings. You'll collaborate with other Rackspace teams to develop and deliver innovative solutions utilizing various public cloud services and assist customers in rethinking their technical platforms.
The Systems Engineer will maintain and improve the core internal systems that support day-to-day IT operations across the enterprise by focusing on automation, reliability, security, and supportability. This role will serve as the primary escalation point for the Service Desk and is expected to lead in issue resolution across platforms such as Okta, JAMF, Active Directory, and Microsoft Azure.
As a Senior Support Engineer, you will handle advanced technical escalations, monitor system health, and support software releases. As an Escalation Manager, you will manage and resolve high-priority technical issues that require coordination across multiple teams, demanding strong problem-solving and cross-functional collaboration skills.
As a Tier 1 Support Engineer at ShipHero, you will work with a range of responsibilities including partnering with users to troubleshoot, identify bugs, and provide workarounds; providing Engineers with details on bugs identified for the resolution of complex issues; documenting and managing Ticketing System based communication with customers; and writing and developing internal resources.