Remote Information technology Jobs

• Administer and support secure access and zero-trust platforms.
• Troubleshoot connectivity and performance issues, escalating to vendor support as required.
• Provide Tier-2 escalation support for Windows, macOS, SaaS, and network incidents.

• Provide functional leadership across Dynamics 365 modules.
• Translate business objectives into CRM capabilities and product improvements.
• Lead Agile product governance, including sprint planning and backlog prioritization.

• Collaborate with technical teams and business stakeholders to ensure applications remain stable and aligned with organizational needs.
• Contribute to application design and maintenance, identify opportunities for process or technology improvements, and support system integrations.
• Provide end-user support through issue triage, root-cause analysis, and coordination with vendors or senior analysts.

Lead all Technical Services delivery across NAM, ensuring consistent, high-quality execution. Build, develop, and mentor a high-performing technical organization. Advance automation and AI across Cloud & Cortex professional services and customer success engineering to improve scale and consistency.

Provide timely and accurate troubleshooting for hardware and software issues. Manage and record all technical issues and resolutions using Intercom. Monitor health of customer environments and proactively tackle issues.

• Manage IT services and resolve complex technical issues for end users.
• Support video/audio conferencing technologies for onsite and remote events.
• Manage IT assets, deployments, and access management, contributing to governance and compliance.

• Manage day-to-day IT needs, including device setup, troubleshooting, and software provisioning.
• Lead and coordinate all aspects of our SOC 2 readiness and audit process.
• Own identity and access management (IAM) across all systems and tools.

• Create and maintain technical solutions for system implementations, upgrades, and enhancements.
• Contribute to the development of Object-Oriented system designs.
• Participate in validation of test cases / developed solution.

• Lead and enhance IT operations across global teams.
• Manage a distributed Tier 1 support team.
• Maintain enterprise-grade IT infrastructure.

Design end-to-end ServiceNow solutions across modules such as ITSM, ITOM, HRSD, SecOps, SPM, CSM, and Creator Workflows. Define and maintain the platform’s technical architecture roadmap in alignment with business goals and enterprise standards. Collaborate with business units, product owners, and developers to translate business needs into technical solutions.