Perform password resets, assist with MFA/2FA setup, resolve account lockouts.
Monitor IT support email and Slack channels, acknowledge and categorize incoming requests.
Resolve login and access issues, perform browser troubleshooting, provide basic VPN connectivity support.
Aventus creates brand ambassadors who act as a seamless extension of our clients’ businesses. They are a CX boutique based in Charleston, SC, known for southern charm and world-class hospitality.
Define end‑to‑end solution architectures that span multiple systems and platforms.
Lead the design of integration architectures using APIs and event‑driven patterns.
Provide architectural guidance to engineering teams to ensure integrations are buildable and testable.
Hitachi Solutions is a global Microsoft solutions integrator focused on industry-focused solutions. They have over 3,000 team members across 14 countries and have been 100% focused on Microsoft technologies and business applications for 18 years.
Provides phone, remote, and desk-side technical support to users in the areas of e-mail, directories, standard MS Windows desktop applications, and network connectivity
Provides personal computer support, problem analysis, and hardware/software installation and configuration
Interacts daily with customers to ensure productivity; provides individual feedback
Empower AI provides federal agency leaders with AI tools for workforce transformation, leveraging three decades of experience in Health, Defense, and Civilian missions. They are headquartered in Reston, VA; they are recognized as a 2024 Military Friendly Employer.
Lead implementation of ACME-based automated certificate provisioning and renewal
Architect and manage SSL/TLS certificate lifecycle across enterprise environments
Deploy and configure certificate servers and related infrastructure components
Jobgether is a company using AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Responsible for all phases of the software implementation methodology.
Project management activities such as leading status calls and creating status reports.
Offer/apply in-depth knowledge of tax technology best practices.
DMA is an employee-owned company solving corporate tax challenges for over 50 years. They are known for their "people first" mentality, teamwork, communication, and recognition of exceptional performance, with employee ownership starting on day one.
Own the support experience for complex integration tickets, coaching the team on troubleshooting best practices.
Serve as a primary escalation point for the integrations support squad, acting as incident commander and driving issues to resolution.
Lead root cause analysis and technical debugging for production issues across our integrations platform.
Vanta's mission is to help businesses earn and prove trust by making security monitored and verified continuously. They have a kind and talented team of various backgrounds, and they empower companies to practice better security and prove it with ease.
Drive the resolution of complex, high-impact, and highly visible global customer situations, ensuring exceptional customer satisfaction and value realization.
Develop and execute innovative implementation strategies to reduce time-to-value for CBS and HRSD suites and support adoption of adjacent ServiceNow products in Core Business Workflow.
Serve as the primary escalation point for critical customer issues not resolved by Support, Expert Services (ES), or Impact teams.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers. Their intelligent cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Configuring the Logik application based on practices to provide solutions.
Participating in workshops to assess processes and establish future processes.
Designing Logik solutions with a technical architecture for long-term success.
ServiceNow, founded in 2004, is a global market leader providing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform connects people, systems, and processes to improve ways of working.
Keep customers (and your SLAs) happy, informed, and impressed; Explain things clearly to both code whisperers and non-tech humans.
Document new issues, throw helpful Knowledge Base nuggets into the mix; Prioritize your queue, drive clarity in communication, and proactively guide issues to resolution.
Chainguard is the secure foundation for software development and deployment. They provide guarded open source software, built from source and updated continuously, helping organizations eliminate threats in their software supply chains. They value customer obsession, intentional action, and trust.