As a Technical Account Manager, you will be our customer’s main point of contact in growing their use of the product, helping them find new use cases and their liaison with support and engineering. Ultimately, you would be responsible for making sure they are a satisfied and happy Axonius customer.

Primarily responsible for supporting Wesleyan’s ecosystem of Student Enterprise Applications. Responsible for configuring and troubleshooting Workday Student business processes, reports and integrations. Working with internal clients to develop functional and technical requirements for needed functionality. Also responsible for implementing changes whether it is developing tech applications or making enhancements.

Be the primary contact for all things IT, and continue the build-out of our IT function. There will be some user-facing support as well as work in the backend systems we use (e.g., Okta). Reassess processes and tools as the company grows, setting a high bar for your work and the work of others, is responsive, and considers the long-term effects and challenges when addressing a problem.

The Data Center Operations Analyst provides technical support to computer operators and account teams, and other support groups. They perform functions in both a mainframe and a client server environment, maintain and assist with ongoing technical applications and operations, to ensure the efficient and optimal operation of the Data Center.

The Technology Consultant supports data integration activities throughout the deployment of Kinaxis solutions, using foundational technical and domain knowledge to navigate Kinaxis’ technology solutions and processes for data management and integration, to help customers experience immediate value.

Support successful customer implementations and expansions, contributing to projects from kickoff to go-live as a key team member. Help coordinate cross-functional teams, track progress, and communicate clearly with both customers and internal stakeholders. Work with customer IT teams to connect their systems with iQueue, support data integration, assist with analysis, and help prepare environments for launch.

Accountable for designing, implementing, and maintaining the organization’s infrastructure, including routers, switches, Wi-Fi controllers, access points, load balancers, and firewalls. This role involves close collaboration with internal teams to ensure optimal performance, security, and timely resolution of infrastructure-related issues.

The RMS Manager is responsible for overseeing the smooth operation and reliability of the Remote Monitoring System (RMS). This role entails leading a team of RMS analysts, conducting daily checks, validating incident resolution, and driving root cause analysis to ensure the system's integrity and functionality. The RMS Manager must possess strong leadership skills, a deep understanding of monitoring systems, and a proactive approach to problem-solving.

We are looking for a Technical Support Engineer with a strong technical background and exceptional communication skills to join our team. This role is ideal for someone who thrives in a fast-paced environment and enjoys solving complex problems while delivering a high-quality customer experience. This is a remote position, requiring availability from 8:00 AM to 5:00 PM Pacific Time (PT).

As part of the Services organization, you will use your extensive technical and consultative experience to define a vision to lead a Client from their current state to strategic solutions which achieve measurable and meaningful real-world outcomes to their business. You will work in lockstep with the sales team to communicate Mirantis vision, features, and value, and with the services team to ensure that the vision and outcomes are delivered to the Client.