Seeking a Customer Success Operations Manager to drive operational excellence across our Customer Success organization. This role is ideal for a data-driven thinker with a passion for systems, strategy, and customer experience. You will play a central role in scaling how we deliver value to our customers, working in a fast-paced, high-growth environment.
A Special Projects Supervisor will assist the Assistant Program Manager on uniquely assigned projects by acting as a liaison between Surefox and its clients while providing a wide array of domestic and international security support and cross functional collaboration to ensure the safety and security of client personnel, operations, assets and global reputation. While serving in this leadership role, you will ensure that quality of service is being maintained, and identify ways in which Surefox can be more efficient and effective in its responsibilities. You will ensure all officers and subordinate leadership assigned to your deployment are performing their duties in accordance with client policies and procedures, and all state, federal, and international regulations.
The Operations Manager is responsible for overseeing the day-to-day operations of GoodLeap's Virtual Power Plant (VPP) programs, ensuring optimal performance, regulatory compliance, and customer satisfaction. This role coordinates across engineering, grid services, marketing, and customer support teams to manage programs that drive GoodLeap’s VPP goals.
The Customer Retention Manager will have a direct impact on business growth, as they help more people achieve their academic goals and aid Varsity Tutors' national expansion. The Customer Retention Manager will lead a team of Retention Specialists focused on saving at-risk memberships, reducing churn, and improving lifetime value. This role drives day-to-day coaching, performance management, and process excellence across cancellations, downgrades, pauses, and escalations, partnering closely with the Customer Escalations team.
Lead Department of Defense (DoD) operational assignments by planning, contract development, and execution, coordinating efforts across engineering, airline operations, and business development teams to ensure seamless DoD operations, while driving operational excellence and shaping the future of remote operations.
In this role, you’ll own the delivery and operational success of key client projects, streamline workflows, and serve as a trusted partner to clients, helping them turn strategic goals into real results. You will lead cross-functional teams spanning strategy, content, design, paid media, and web development, ensuring clarity, alignment, and accountability. This is a mid-to-senior level position with opportunities to mentor others and influence how we deliver work across the agency.
The Sr. Manager, Business Operations is responsible for ensuring the successful delivery and value realization for Federal Identity and Access Management (IAM) customers, managing customer loyalty and adoption of Saviynt’s services and products using customer business objectives and priorities. This role requires a blend of project management discipline, technical understanding of IAM, and a passion for customer advocacy, driving customer satisfaction and contributing to Net Revenue Retention (NRR) targets.
The Manager, Member Services role is responsible for leading the Member Services team to ensure exceptional customer service while providing support to the amazing team. The manager provides consistent leadership presence as well as collaborates with a team of leaders across Global Support. This role involves supporting supervisors, improving processes, managing recruitment, and facilitating communication.
Drive fast, efficient, and delightful on-boarding for new customers, managing timelines, projects, stakeholder alignment, and expectation setting across internal and external teams. The ideal candidate has the ability to understand the technical complexity and a great ability to get stuff done.
This role will transform our Public Cloud Operations into a consolidated efficient organization across all operations disciplines and be responsible for implementing our AI foundation. Drives resolution of strategic issues affecting current and future business. Accountable for core operational processes and insures continual operation of core business processes.