Oversee Gainsight and related Customer Success systems architecture to support scalable team workflows.
Guide cross-functional initiatives that improve Customer Success operations and strengthen alignment with broader go-to-market teams.
Deliver data views and reporting that map to current business needs while helping the organization prepare for future needs.
GitLab is the intelligent orchestration platform for DevSecOps. They enable organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. Their high-performance culture is driven by their values and continuous knowledge exchange, enabling their team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Investigate complex escalations involving our product, labs, and vendor systems.
Figure out what actually happened when something breaks makes sure each problem only occurs once.
Play a key role in our release process: coordinating alpha testing, collecting usability insights, and ensuring readiness for broader rollout.
Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. Junction's mission is to use health data to unlock unprecedented insight into human health and disease and is backed by top investors.
Responsible for the direct supervision of the centralized managed care activities.
Leads the team by recruiting, training, mentoring, and managing the work queues of direct reports.
Serves as the first line of communication with the practices/departments to answer questions and trouble shoot issues.
OHSU is Oregon's only public academic health center. In addition to caring for patients, they lead groundbreaking research and train the next generation of health care professionals. As Portland's largest employer, OHSU provides opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington.
Supervise daily operation of the SPOC unit, ensuring compliance with policies/procedures.
Supervise, coach, counsel and develop assigned staff.
Handle escalated borrower calls, which may include conflict resolution.
LoanCare simplifies the complex with empathy and insight, innovating as a top provider in the mortgage services industry. It is backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company.
Design and implement standardized onboarding, training, certification programs for CDL drivers and attendants.
Ensure consistent compliance with FMCSA, DOT, and state-specific transportation requirements.
Identify and address process gaps across hiring, onboarding, training, and compliance; design scalable solutions.
Zūm is transforming the school transportation industry with technology-driven solutions, managing district systems and developing SaaS offerings. They are backed by industry leaders such as Sequoia Capital and SoftBank and have been recognized as a CNBC 50 disruptor and Financial Times 500 fastest-growing company.
Implement tools and processes to support flawless execution of our day-to-day responsibilities.
Protect our revenue by identifying and correcting process errors.
Manage availability and market offers across our capacity, operating reserves, and economic products.
Voltus is committed to create a more sustainable world by building the technology required to support distributed energy resources on the grid. They are an all-remote workplace, that values diversity and is committed to providing equal employment opportunities.
Lead full projects or portfolios, ensuring successful execution across all workstreams.
Serve as the primary client relationship manager and lead high-level presentations and strategic discussions.
Supervise and mentor Managers, Associates, and Analysts, providing performance feedback and support professional development.
Attain Talent is committed to fair and equitable compensation practices. They value professional and personal wellbeing, offering a comprehensive benefits package.
Maintain full ownership of departmental success by ensuring all staff meet or exceed fulfillment rates and support SLAs, with a primary focus on high seller CSAT scores.
Leverage platform data (Lysted, Pendo, Indy audits) to analyze throughput, identify resource gaps, and proactively optimize processes to improve support delivery.
Foster a culture of objective feedback tied to organizational goals and quality support delivery through regular meetings and reviews of check-ins and upward feedback.
Automatiq is the leading all-in-one software platform in the live event ticketing world, serving resellers of all sizes. They are data-driven and customer-obsessed as they work to solve interesting and complicated challenges in a fast-growing global market.
Drive performance excellence by partnering across BI, Product/Tech, Field Operations, and Clinical Strategy to identify performance issues.
Own the end-to-end execution of the Objective Steering Committee (SteerCo) meeting; set the strategic agenda, track accountability against KRs, and drive high-stakes decision-making.
Prepare high-level performance briefings, memos, and briefs utilizing internal analytics into clear, concise, and narrative-driven executive slide decks.
Aledade empowers the most transformational part of our health care landscape - independent primary care. They are the largest network of independent primary care in the country helping practices deliver better care to their patients and thrive in value-based care.
Supports VHA-wide change management across RISE implementation workstreams.
Guides stakeholder engagement, adoption planning, and risk mitigation.
Ensures change management practices are integrated across all phases of implementation.
Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, they support more than a dozen agencies and specialize in applying technology, creativity and human-centered services.