As a Senior Strategic Program Manager on Mercury’s Customer Experience (CX) team, you’ll lead some of our most complex and high-impact programs bringing structure, alignment, and strategic momentum to the work that shapes how Mercury serves its customers. You'll architect progress, be a thought partner and an execution engine for CX leadership, shaping priorities, unblocking progress, and driving cross-functional results.
This is a temporary position ending December 8th, 2025. You will ensure daily performance metrics are met or exceeded, coaching agents on performance improvement. You'll create a fun, enthusiastic, and accountable environment, administer coaching and disciplinary action, and handle performance discussions. Adherence to company policies and procedures is essential, and you must be able to take calls when needed.
Develop and implement rider safety programs using safety incident insights to protect riders and communities, while working cross-functionally to reduce risk and improve safety outcomes globally.
As the Operations Lead Constant Contact, you will operate as the strategic and operational right hand to the Group Vice President of a key strategic initiative. Acting as a cross-functional enabler and execution leader, you’ll drive alignment, resourcing, planning, and reporting across the strategic area. This role is essential in translating high-level strategy into actionable execution plans and ensuring measurable progress toward business-critical outcomes.
The Director of MES Services oversees deployments of Ever.Ag’s Orbis MES solution to our world-wide customer base, coordinating service resources, ensuring on-time/on-budget delivery, successful customer outcomes, and organizational profitability. Key responsibilities include overseeing service teams, project management, and Orbis technical consulting resources, while supporting pre-sales activities and maintaining effective risk management practices.
This role will lead the project management of large-scale, multi-year, global or regional initiatives and manage effective tracking mechanisms. The role will also drive the end-to-end delivery of strategic initiatives identified by the NorAm Strategy function. This position supports the Strategy function with preparation of presentation with data and insights gathering.
This role involves overseeing implementations for enterprise customers, leading the services team from project kick-off to successful go-live, and creating solutions that achieve the customer’s business outcomes. You will interface with project team members and IT leaders, manage customer expectations, and be comfortable with operations workflows and enterprise SaaS implementations.
Grayscale is looking for an Implementation Manager to join their Customer Experience team to support the growth of the business as we scale. You’ll ensure customers get the best onboarding and implementation experience. Our ideal candidate is someone with in-depth knowledge of onboarding practices.
As a Program Director, you'll be responsible for the oversight of key company accounts – typically large accounts or accounts consisting of multiple projects. This role establishes programs and their objectives based on the client’s business goals and the needs of their audiences and end users. Program directors are strategic advisors, driving overall program vision, collaborating with stakeholders and C-suite-level contacts, along with internal team members.
Lead and grow our implementation team and oversee the successful onboarding and deployment of our Rillet platform across a growing portfolio of clients. Shape and scale the implementation strategy and team structure. Analyze client business processes to configure effective solutions. Oversee data migration, reconciliation of large data sets, and integration of Rillet’s platform with external systems.