The Manager, Customer Onboarding Services serves as a leader to the Onboarding & Data Migration teams ensuring successful and timely onboarding for new customers transitioning to MyCase and works with Sales & Customer Success leadership to handle customer escalations and mitigate churn, establishinig team goals & KPIs, and inspiring the team to deliver exceptional service.

Drive operational excellence and innovation across the Professional Services organization through expert management of systems, process design, and change initiatives to enable scalable, efficient service delivery. As a Sr. Professional Services Operations Analyst, you'll be the architect of our operational ecosystem, orchestrating seamless connections between systems, processes, and people across the entire PS organization.

Terraformation is seeking an exceptional Accelerator Operations Manager who can build strong partnerships across teams and efficiently leading internal stakeholders through existing processes. The ideal candidate will guide stakeholders through approaches and processes to accelerate project registration and sales while identifying and analyzing operational bottlenecks. You will develop and implement solutions to challenges, driving change management to ensure successful adoption. Your ability to maintain operational excellence and lead improvement initiatives through effective cross-functional coordination will be critical.

Operations Associates are assigned to specific regions in Pathpoint’s distribution and within that region are responsible for processes like endorsements, cancellations, and reviewing renewal quotes. They support automated processes with exceptions, reviewing Inspections and executing on findings and non-premium bearing endorsements. Operations Associates may take on new processes or collaborate with other departments to improve the client experience.

Lead a team within the Clean Transportation business unit, growing and maintaining business clients who entrust Xpansiv with managing their clean transportation and renewable energy assets. Requires technical skills to understand and train on the complex processes. Lead a team of 2-6 members, providing guidance, support, and ongoing training to ensure that asset registrations are submitted, usage is reported, credits are generated, and clients are paid and managed in an accurate, timely, and thoughtful manner.

Manage several individual but related projects to the required standard of quality within the specified constraints of time and cost for the customer. Ensures the coherence of the Program and develops and maintains the appropriate environment to support each individual project within it. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.

The Workforce Management Analyst creates and maintains daily schedules for the call center, covering inbound, outbound, and back-office channels. You will perform real-time monitoring, track attendance, queue performance, and schedule adherence. This role involves adjusting schedules to meet goals and service level agreements, scheduling agents for calls, chats, and emails across multiple locations.

This role drives technical content operations and platform infrastructure to support the delivery of Vida’s clinical programs. You will own the systems, tools, cross-functional workflows and content management integrity of our telehealth content at scale. This role ensures high-quality management, delivery and enhancement of Vida’s content-rich clinical programs and interventions.

As a Pythian Service Delivery Manager you will be essential for ensuring that Pythian’s managed services meet customer expectations and are delivered efficiently and effectively. This role involves managing managed services resources, monitoring service quality, maintaining customer relationships, and continually improving service delivery processes. A successful Service Delivery Manager is a key contributor to customer satisfaction, retention, and the overall success of the organization.

Reporting to the Executive Director, Contract Operations, the Senior Manager is responsible for overseeing the end-to-end contract drafting and management process, ensuring contracts are processed accurately and efficiently. This individual serves as a key cross-functional partner, collaborating with Sales, Product Management, Legal, and Finance to drive operational excellence and contract compliance, while leading a team of Contract Operations professionals.