The Manager, Workforce Strategy for Merchant will be accountable for workforce planning and real-time execution related to our Merchant support experience. This role leads a cross-functional, hybrid team responsible for in-house and BPO operations, managing staffing, capacity, performance metrics, and issue resolution in real time. This role requires a strategic, business-minded leader.

The Community Director will run a team that serves as the frontline for data, tools, and strategic support for members of the Democratic data ecosystem including state parties, sister committees, and campaigns. Major areas of work include: managing a team of Community Analysts; setting the standard for support, collaboration, relationship building, training, and curriculum development.

Drive data-driven operational improvements by analyzing support team workflows, defining key performance metrics, and translating data insights into actionable strategies. Own and lead support operations projects, including the rollout of new workflows and systems,developing project plans, training teams for ongoing support, performance optimization, and reporting.

The ideal candidate will have extensive knowledge of prepaid, debit, and credit card products, procedures, and Visa rules & regulations to ensure compliance. The role involves day-to-day vendor management, invoice controls, escalations, and SLA accountability, ensuring optimal performance and addressing escalations. Monitor cardholder experience, identify pain points, and propose strategic solutions.

This role at Maven is at the intersection of people leadership, operational excellence, and technology-driven transformation. You’ll lead and scale a 50+ person org across two critical teams: Member Support and Member Benefits. You’ll be responsible for defining and driving the strategy, execution, and outcomes of these functions, reporting to the VP of Member Operations.

Our A&F Co. District Managers lead people, product, and process strategies to deliver a customer-centric brand experience that drive district store results. District Managers are responsible for training and developing within their specified area, and accountable for overall operations of each store in their charge. The Denver District manager will be responsible for managing all brands in the Denver district, including Hollister, Abercrombie & Fitch, and Abercrombie kids.

The Network Operations Senior Associate will support the scale, oversight, and operational excellence of Headspace’s clinical provider network. Blending strategic thinking with hands-on execution, this role is key to designing, optimizing, and implementing clinical operations workflows throughout the provider lifecycle. This individual should be a data-driven operator with a knack for identifying operational inefficiencies.

The newly formed Rider Assistant Supply team is dedicated to establishing a strong network by efficiently onboarding, supporting, and ensuring the compliance of Rider Assistants. This role will be crucial in building these essential processes for scale as we work to make Rider Assistant trips available nationally this upcoming back-to-school season. The role will develop and execute strategies to efficiently build Rider Assistant supply and meet client demand.

Looking for an experienced Sr. Director, Sales Operations to help support the Field Sales organization by optimizing and scaling critical GTM processes, increase effectiveness of productivity tools, and build predictability for the business. This requires collaboration with cross-functional departments and successfully build new capabilities. The candidate must be a strong leader, extremely well organized, analytical, detailed-oriented and help champion the Field Teams.

Develop, implement, assess and improve day-to-day operations of inbound call centers to meet and exceed all aspects of client needs and requirements according to policies and procedures. This position is 100% work at home, requiring RCM Specialists to perform various functions, resolve issues, provide customer service, and ensure performance metrics are met.