We are seeking a highly analytical, process-driven GTM Operations Manager to join our fast-paced GTM organization. In this role, you’ll play a critical part in driving strategic initiatives, increasing operational efficiency, and supporting scalable growth across Sales, Marketing, and Customer Success. You’ll own and optimize our GTM systems and lead cross-functional projects.
The Senior Manager, Community will build Headway’s community strategy from the ground up, owning the vision, execution, and team-building for this new vertical in Customer Experience. From designing the roadmap to delivering impactful programming, they’ll play a pivotal role in making Headway the most provider-loved network in the industry.
The Agent Success function ensures that Customer Experience teams are consistently equipped, supported, and enabled to deliver an exceptional customer experience at every interaction. As Senior Manager, Agent Success you will lead and integrate Enablement, Knowledge Management, and QA programs, manage an established team, bring strategic leadership, and build scalable operating systems to drive excellence across frontline operations.
Drive meaningful impact at Cribl, a fast-growing tech company. As a member of StratOps, you’ll operate at the center of Cribl’s most important initiatives. You'll partner directly with executive leadership and cross-functional teams to define strategy, turn it into action, and ensure disciplined execution as we scale.
We're looking for an experienced and innovative customer onboarding leader who has worked for a high-growth SaaS company. This role requires someone laser-focused on customer experience with a mindset of driving efficiency, and the ability to serve as a mentor to their team. This person will work with the Onboarding team to define department goals and areas for growth, shaping how Fleetio customers experience value from day one.
We are seeking a strategic, data-driven, and systems-oriented Director of Commercial Operations to architect and lead our commercial operations as we scale Foodsmart’s high-growth, B2B2C healthcare business. This is a foundational role with a unique opportunity to build the core infrastructure that supports our end-to-end commercial lifecycle. This Director will play a central role in shaping the systems, workflows, and analytics that power our go-to-market engine.
The Manager, Network Facilitation will provide leadership to initiatives that advance community-based services within the network delivery system that engages local YMCAs and YMCA State Alliances. The manager will collaborate with other teams at Y-USA, local YMCA teams, and external partners to lead implementation of approaches that align with organizational priorities to advance access to community-based services across the Y Movement.
The Service Director of Premium Experiences will develop and facilitate hands-on training for frontline and managers in premium lounges, focusing on guest experience, adult beverage knowledge, and technical service skills. This role involves travel (approximately 60%), assisting in concept development for RFP responses, and participating in experiential presentations and portfolio business reviews.
This high-impact role demands a creative leader with a strong culinary background, exceptional collaboration skills, and a passion for delivering elevated guest experiences. The Premium Culinary Director will serve as a brand ambassador and innovation catalyst, shaping the future of premium dining through elite partnerships, new concept development, and trend-setting initiatives.
Shape the end-to-end test center experience, strategic planning, communications, and process execution to ensure seamless delivery and strong alignment with student and educator needs. Identify and implement cost-optimization strategies, including targeted use of commercial centers in metro areas when traditional centers are insufficient to meet demand. Lead cross-functional efforts to ensure a holistic customer-focused test center experience.