Remote Operations management Jobs · US

The Meeting & Event Manager (MEM) serves as the primary client liaison and team leader for assigned programs and events within the pharma and life sciences sector, managing the overall coordination and execution of programs/events from an operational perspective while ensuring compliance with industry regulations and delivering exceptional customer service.

This role requires a strategic mindset and exceptional analytical skills to forecast volume, demand, plan capacity and align workforce availability with the needs of the business. This role will focus on managing inbound and outbound call forecasting, capacity planning, scheduling efficiency and managing a team that is focused on real time adherence, trend analysis, and enhancing customer experience through data-driven insights.

The Director of Optimization leads strategic initiatives to enhance the performance, usability, and adoption of Datacor software across customer implementations and internal operations. This role owns the end-to-end upgrade lifecycle, ensuring all system upgrades are timely, value-driven, and aligned with customer needs and platform evolution. The Director works cross-functionally with Product, Engineering, Sales, Services, and Support.

This role supports the COO and Program Managers across day-to-day business operations, compliance, and program support activities and plays a critical part in maintaining operational excellence, ensuring compliance with federal contracting standards, and helping scale internal processes as Oddball grows. You’ll support financial activities, QASP compliance, contract transitions, and operational audits. You’ll help maintain operational systems and documentation repositories, prepare deliverables and executive reports.

Actian is seeking a dynamic and strategic Senior Vice President (SVP) of Support and Customer Success to lead our global support and customer experience initiatives. This pivotal executive role is responsible for defining and executing a world-class strategy that maximizes customer retention, loyalty, and lifetime value across our portfolio of AI enabled data management, governance, integration, and analytics products.

Support daily operations with outsourced BPO vendors handling Customer Service (CS) and Content Moderation (CM) for HoYoverse projects, ensuring smooth communication and coordination. Track and report vendor performance on SLA, quality, productivity, accuracy, and compliance. Collect and analyze data from different vendor sites to identify trends, issues, and areas for improvement.

Reporting to the Senior Director, Directed Content Operations, Operations Managers oversee our Directed Content research pods and are accountable for the overall performance of the research pods under their purview. They motivate, manage, and support a team of Project Managers and Analysts in the delivery of high-quality, relevant content against our Directed Content volume and coverage goals. Natural people leaders, Operations Managers cultivate talent, identify bottlenecks, and optimize processes.

Serve as the lead program manager for all NA/EU training delivery programs, including course onboarding, training quality assessment, and feedback analysis, from planning to evaluation. Partner with Curriculum Development, Operations, and Certification teams to ensure timely, high-quality delivery that meets business objectives. Collaborate with the Release Program Manager to integrate new product releases and updates into the training curriculum.

As a Senior Operations Specialist, you'll provide support to the Supply Chain team, ensuring that seafood, dry goods, and value added inventory flows seamlessly from fulfillment centers to members’ doorsteps. Reporting to the Senior Fulfillment Manager, you'll play a crucial role in maintaining commitment to quality, sustainability, traceability, and member satisfaction.

As the VP, Operations, you will play a critical role in leading the day-to-day and growth of Pair Team’s care program. You'll ensure operational excellence, payer alignment, and scalable care delivery while working on mission-critical programs. This role is at the center of our mission to transform care for underserved communities.