The Customer Success Operations Program Manager will play a key role in ensuring the successful execution of strategic initiatives within our Customer Success and Support (CS&S) organization, partnering with leaders and teams across CS&S and the broader business to track progress, address challenges, and remove roadblocks that could delay key projects. Your ability to translate complex projects into actionable steps and measurable results will be key to our success.
This team will support Omada members on GLP-1 medications through high-touch, concierge-style service delivered via a remote-based contact center interacting with members via phone and email. As a strategic and operational leader, you will own the long-term vision, strategy, and execution of this function, ensuring members receive timely, compassionate, and effective navigation support while driving measurable results.
Responsible for coordinating the day-to-day operations and activities of the Government Programs Operations team, this position offers a career growth opportunity while learning about Medicare Part D, Medicaid and Exchange business. Responsibilities include managing the Government Programs Operations team shared Outlook mailbox and Salesforce queues, maintaining an organized filing system, and assisting with Government Programs Operations initiatives.
Manage district implementations to meet contract requirements and Hazel success criteria. Serve as the key client-facing contact during implementation and interact directly with various executive level customer stakeholders. Support execution of implementation plans by coordinating schedules.
Manages, supervises, coordinates, and leads the activities and staff necessary to optimize the delivery of professional services to all Consulting client relationships and/or political regulatory landscapes. Both contributes work and provides direction on work of other staff on a variety of projects that analyze energy efficiency and renewable energy markets, policies and programs for clients across the country and internationally.
Accountable and primary responsible for managing contract fulfillment with focus on time, quality and cost. Responsible for development of offers for contract expansions and simple renewals, as well as for escalation and claim management. Accountable and responsible for E2E execution of standard farming. Strong overall responsibility for single contracts that combine multiple PU-offerings.
If you have at least seven years of highly related experience, including project management, relationship building, and networking in communities of entrepreneurs, this may be a great role. The person in this role will take a programmatic leadership position in our suite of accelerator programs serving science and technology startup founders joining our Ventures Program team.
This position will be overseeing the day-to-day operations of the Consolidated Scheduling Team, which is responsible for inbound patient phone calls related to scheduling new patient appointments. This team serves as the first point of contact with Hanger Clinic patients. The role involves reviewing performance metrics, collaborating with management, ensuring staffing decisions support operational success, and working on process improvement.
The Strategy & Operations Lead or Manager will oversee, coordinate, and manage strategic operational initiatives to ensure efficient and effective implementation across the organization. This role requires strong leadership, excellent organizational skills, and the ability to work collaboratively across departments to meet business objectives, improve operational efficiencies, and deliver measurable outcomes.
Core to how Leading Edge builds community and moves the field forward, this role will lead all aspects of our gatherings, from strategic logistic design to flawless execution. This person will be an exceptional project manager, a creative event planner, and a deeply collaborative colleague—someone who is energized by both the big picture and the smallest details. Jewish literacy is essential, as is a proactive communication style and the ability to manage multiple priorities with grace.