Drive the next phase of scale in Axios Local, growing it to 100+ cities by developing and proving multiple models for profitable expansion. Lead vision for a technical and operational system with automation at its core to drive scale. Test content and business partnerships to strengthen Axios Local’s business model and product. Push existing cities into margin-boosters to fund expansion.

As the CX Vendor Operations Program Specialist, you will be responsible for oversight of BPO operational processes, strategic workforce planning projects, and initiatives to improve agent support quality. You will develop and implement playbooks/SOPs to improve and standardize BPO operations, own playbook/SOP roll-out and change management with BPO stakeholders, and implement governance mechanisms to ensure BPO adherence to Coinbase procedures.

Own and drive the strategy, development, and maintenance of operational knowledge and change enablement practices across OnePay Operations, managing a team of content writers and change managers. Ensuring that customers, frontline and operational teams have access to clear, up-to-date information and are supported through operational changes that impact processes, systems, and policies.

We’re looking for a visionary, execution-driven Director of Customer Experience Operations to define and lead the strategy for how we scale, optimize, and innovate the systems, tools, and processes that power our customer experience. This is a high-impact, cross-functional leadership role with both strategic and operational scope. You’ll serve as a thought leader and strategic partner across CXO and R&D, setting the direction for how we leverage technology, AI, knowledge, and process excellence to enable high-quality, efficient, and scalable customer support.

We are looking for a Junior Payment Operations Manager to support day-to-day payment operations, monitor and optimize transaction flows, and assist with onboarding and managing payment service providers. Success in this role is defined by the ability to ensure accurate, timely, and compliant payment operations while contributing to smoother partner onboarding, issue resolution, and continuous process improvements.

Lead, mentor, and grow a team of high-performing, highly skilled cloud technical resources and collaborate with other Jenzabar leaders to assure cohesive and collaborative support services. Cultivate an environment that fosters relationships with our customers with the goal of improving service delivery and client satisfaction. Champion a customer-first service culture to exceed expectations.

Interact with users via Intercom & Email to answer questions regarding Negotiations, Outages, and/or other Revenue based service. You will work with the team to suggest and improve workflows, back end infrastructure and processes. You will also review analytics daily and weekly to construct plans to further increase efficiency & development.

Support effective global Project Team meetings that provide a forum for communication, removing obstacles and resolving issues. Ensure meeting deliverables and agreements are caried out. May lead the team development of the project timeline and budget. Maintain, monitor and report project progress and perform updates to timelines and budget. Coordinate and compile global project scope documents and plans.

In this crucial role, you’ll partner closely with a dedicated Account Executive to convert leads into pilot clients and operationalize those pilots for scale,creating internal workflows, streamlining handoffs, and standing up new systems—fast. This is a fast-paced, high-ownership position ideal for someone who can learn on the fly, adapt quickly, and bring structure to ambiguity.

Drive meaningful impact at the intersection of healthcare, technology, and operations as a core member of our operations leadership team. You will own high-priority projects, fix friction in how we work, and turn data into action. You’ll help us answer questions like: Where are we wasting time and resources? What tools will help us work more efficiently at scale? How do we structure cross-functional projects so they actually succeed?