The Property Manager will provide excellent service to investors, becoming intimately familiar with the unique operating procedures of their portfolio and ensure optimal performance. They will manage complex challenges, maintain high attention to detail, and possess impeccable communication skills. The role involves managing leasing, R&M, resident services, and accounting, while working collaboratively with the Roofstock organization.
This regional leadership role drives operational excellence, cost efficiency, and service quality across a growing network of automated distribution sites. Central to building and scaling consistent, processes across all sites, the ideal candidate will embed continuous improvement principles into daily operations while building a team of managers to maintain high standards, increase throughput, and enhance customer satisfaction through data-informed solutions.
We’re looking for an EMEA/APAC based Technical Support Manager to join our small but mighty, globally distributed team and service a variety of different personas & customers as we scale to reach 100+ million connected users. Our support team is heavily relied upon to help shape the future product & engineering roadmap of our rapidly scaling platform.
As an Operations Specialist - Payments, the person in this role will be responsible for onboarding customers and ensuring the accuracy of documentation required by banking partners to facilitate timely payments. Daily tasks include working with support teams, resolving documentation errors, collaborating with banking partners and payment processors, and monitoring documentation requirements.
The Protect & Build Campaign Manager will serve as the strategic and operational lead for the Protect & Build Our Safety Net campaign, focusing on coordination, team management, partner alignment, and accountability for achieving targeted campaign outcomes. This role involves overseeing a team of organizers and ensuring Community Change and Community Change Action’s campaign goals are met through robust base-building, narrative work, and powerbuilding strategies.
The Manager of Customer Success (CS) Operations & Strategy will enable operational excellence and drive strategic initiatives impacting Net Dollar Retention (NDR), customer growth, and retention. You'll lead process optimization, reporting, systems support, and special projects, bridging strategy and execution to elevate the Customer Success function.
The Team Lead is responsible for managing daily operations of the Service Desk of their functional group, managing individual contributors, representing the team within the department, and helping to ensure that the team is constantly developing and improving. This position will report to the Manager of the Service Delivery Team.
Adding horsepower to the strategy and operations of our clinical teams by supporting new program development, service line transformation, and broad project management. You will manage cross-functional projects, develop detailed project plans, and lead change management across the clinical organization. It requires at least 5 years experience in a fast-growing business managing cross-functional projects and healthcare experience preferred.
The Director, Centralized Intake will provide leadership, capacity building and resource deployment for all Service Delivery System Intake. This position will facilitate strategy development, training and identify system-wide opportunities and needs. Through appropriate communication, relationship building and influence this role will be responsible for supporting and coaching the Y Network and Y-USA staff to ensure best-in-class customer experience.
The Manager, Enterprise Customer Success will lead a high-performing team of Enterprise Customer Success Managers (CSMs). This team ensures the success, satisfaction, and retention of enterprise customers across the U.S. and globally. You’ll oversee the development and execution of customer success strategies that drive adoption, retention and expansion. You'll coach and retain top talent, collaborate cross-functionally, and play a key part in shaping the future of Enterprise Customer Success.