As the Senior Director of Product Operations, you will be responsible for optimizing how our product development teams work and scaling processes to support Calendly’s growth. Key responsibilities include: Operational Efficiency & Product Lifecycle Management Design, implement, and optimize processes for strategic planning and product development Oversee product release processes, ensuring timely and successful launches.
This pivotal role is responsible for defining and executing a scalable, AI-enabled, data-driven, and proactive customer success experience for our global portfolio of customers. You will leverage automation, data analytics, and self-service resources to drive customer adoption, health, and retention, complementing our high-touch Customer Success programs. The ideal candidate will be a strong leader with experience leading customers to value.
The Distribution Alternate Project Manager (DAPM) shares responsibility for the performance of work and oversight of all contract matters relating to daily operations of this contract. The position assists the Distribution Project Manager with tracking, reporting, purchasing and other administrative duties. The Alternate Distribution Project Manager shall have the ability to deploy globally in support of emerging requirements, within 48 hours of notification.
Responsible for monitoring and taking action on email, task system, and phone requests for order entry and general support. You will ensure smooth information flow and timely execution of tasks within the organization. Your primary responsibilities will include pricing, promotion, product, and customer setup, task-based order entry, and providing support to the different teams on Encompass and Encompass Mobile, our internal systems.
The Manager, Application Support provides day-to-day tactical and personnel management of the Customer Support team to include managing productivity, personnel, and technical product issues. This position leads the team to enhance the overall customer experience while achieving departmental and company directed goals. The role involves overseeing daily operations, developing reporting, and collaborating with cross-functional teams.
The Associate Director, Patient Access Operations supports the Company’s Field Access and Patient Support Program (PSP) teams through data analytics, project management, and operational excellence. This role manages operational infrastructure, oversees contracts, and optimizes data, partnering with leadership and collaborating cross-functionally to ensure strategic alignment across access initiatives.
Zócalo Health is seeking a seasoned, mission-driven Director of Patient Support to lead and grow a high-performing, distributed team responsible for engaging patients and driving retention across multiple channels. This leader will be accountable for all aspects of team performance, from outreach and intake to issue resolution and appointment scheduling. Requires building systems, coaching to metrics, and scaling workflows across regions.
The Lead Operations Analyst is responsible for creating and supporting technical support processes, testing procedures, troubleshooting flows and communications. The ideal candidate will have an in-depth, working knowledge of technical support practices for voice and data services and of technologies including GPON, XGSPON, wi-fi, DSL and networking. This role involves continuously looking for ways to remove roadblocks through technology and lean principles to streamline processes, automate daily tasks, improve quality, and reduce cost.
This role provides leadership for the Patient Support team. You will lead supervisors and team members, ensuring best practices, support, and professional development. Key responsibilities include overseeing patient medication refill administration and inquiries, managing team productivity, resolving escalations, and identifying improvement opportunities. You will work with stakeholders to ensure proper staffing and training, participate in talent acquisition, and develop future leaders.
As the Director of Payment Operations at Sporty, you’ll be responsible for owning the payment operations strategies and providing leadership in payments for products used by millions of global users. You'll collaborate with stakeholders to work on improvements, optimisation initiatives, and integrations to ensure the best payment experience for our customers.