Plan, lead, and oversee Elastic consulting engagements to maximize customer value, focusing on architecture, solution design, and capacity planning.
Build strong customer relationships as a trusted technical advisor, delivering demos and proof-of-concepts that showcase the Elastic Stack.
Collaborate with team members to solve complex technical challenges, mentor junior consultants, and participate in technical interviews.
Endgame Systems, LLC provides consulting services related to Elastic technology to Government agencies with heightened security needs. It is a wholly-owned subsidiary of Elastic, a distributed company with Elasticians globally, founded in 2012.
Engage directly with customers through support cases, remote sessions, and live conversations to understand technical challenges and provide effective solutions.
Troubleshoot complex Linux, cloud, networking, storage, virtualization, and container-related issues across customer environments.
Analyze logs, stack traces, system behavior, and application issues to identify potential operating system or application-level bugs and determine appropriate next steps.
The company supports customers operating critical workloads across Linux, cloud, and open source environments. It is a fully distributed organization with a global team and a culture of continuous learning and collaboration.
Manage and resolve customer support cases for Entrust software products with professionalism and timely communication.
Troubleshoot technical issues on Linux appliances running on VMware and other hypervisors via screen shares and knowledge bases.
Collaborate with Engineering, Sales, and Product teams to advocate for customers and drive continuous improvement.
Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. They serve customers in over 150 countries and employ a diverse global workforce focused on collaboration and innovation.
Design and adapt the technical strategy for search within Vannevar’s products, including full-text search, vector databases, LLMs, NLP, and relevance algorithms.
Improve both search latency and relevance while collaborating with product engineers, designers, and mission strategists.
Research and apply emerging technologies and best practices in search/information retrieval to improve index quality, freshness, and retrieval performance.
Vannevar is a defense technology company building AI to deter adversaries. We are a small agile team combining world-class engineers with veteran strategists, and in just three years we grew from $3M to $80M in ARR, achieving profitability and unicorn status.
Act as second line of defense for technical queries, ensuring timely and effective resolution.
Troubleshoot and resolve issues related to SaaS and private cloud environments, including AWS and Kubernetes.
Collaborate cross-functionally with support, product, and engineering teams to improve customer outcomes.
AlphaSense delivers market intelligence and search built on proven AI. Trusted by over 6,000 enterprise customers, AlphaSense has more than 2,000 employees globally with offices worldwide.
Design, build, and scale robust backend search solutions for a rapidly growing user base.
Optimize search relevance, accuracy, query performance, and response times.
Improve real-time indexing and ingestion pipelines to keep search results accurate and up to date.
The company is a rapidly growing productivity platform with a global user base. They foster a collaborative, inclusive, and equal-opportunity workplace culture.
Reproduce, debug, and escalate technical issues in partnership with Engineering and Product.
Act as a technical expert and initial escalation point for our SDK and Cloud products.
Work directly with developers to provide guidance and resolve complex issues.
Ditto is a peer-to-peer sync engine that enables developers to build real-time applications that stay connected without internet. With over $145 million in funding and a globally distributed team, we are a fast-growing startup committed to diversity and inclusion.
Design and develop scalable search and indexing systems for an AI search engine.
Ensure operational excellence by participating in on-call rotation and maintaining system quality.
Collaborate with a global remote team to solve distributed system challenges.
Algolia is a pioneer and market leader in AI Search, empowering over 18,000 businesses to deliver blazing-fast search experiences. With $150 million in Series D funding and a valuation of $2.25 billion, the company fosters a high-trust, flexible culture and values diversity and collaboration.
Lead and develop a support engineering team delivering world-class technical support for US Government customers.
Evolve support processes and tooling in collaboration with other managers and product teams.
Participate in on-call rotation, join customer calls, and coach engineers on complex issues.
GitLab is a DevSecOps platform that helps organizations improve developer productivity and security. Trusted by over 50 million users and 50% of the Fortune 100, it has a remote-first culture focused on values and knowledge sharing.
Lead escalation triage and incident response for complex customer support cases, coordinating with engineering and product teams to drive resolution.
Build and maintain application observability using Datadog monitors, dashboards, and alerts to ensure platform health and proactive response.
Translate field experience into documentation, authoring troubleshooting guides and runbooks, and mentor Tier 1/2 support staff.
Dragos is the global leader in xOT cybersecurity, protecting critical infrastructure systems that deliver water, power, and keep hospitals running. The company is a remote-first mission-driven team across North America, Europe, Middle East, and APAC, built on authenticity, transparency, and trust.
Provide advanced technical support to enterprise customers, troubleshooting complex software, server, and network issues.
Manage support cases from diagnosis through resolution, including remote troubleshooting and escalation.
Create and maintain knowledge base articles and technical documentation, while participating in a 24/7 on-call rotation.
Sutherland provides advanced technical support for a leading cybersecurity client focused on protecting sensitive digital data. The company seeks dedicated professionals to work remotely, offering a collaborative and supportive culture.
Resolve technical cases for customers, troubleshooting unexpected behaviors and answering questions about the ServiceNow platform.
Use various diagnostic tools and technologies (web, chat, email, phone) to provide amazing customer support with empathy and excellent communication.
Manage challenging issues, coordinate with additional teams for complex cases, and provide input on process and product improvements.
Armis from ServiceNow protects the entire attack surface and manages an organization's cyber risk exposure in real time, combining with ServiceNow's security capabilities to build an autonomous defense platform. ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better, with an AI-native culture.
Work alongside the sales team to introduce Redpanda to potential customers.
Lead product and solution briefings, build proof-of-concepts, and run live demos.
Partner with product management, engineering, and support teams to solve customer challenges.
Redpanda is a unified platform combining streaming, SQL analytics, and intelligent connectivity with governance for enterprise AI agents. It is a remote-first, people-first organization trusted by Fortune 500 companies, with a diverse global team and a culture of trust and transparency.
Provide technical support experience for Wiz product, troubleshooting issues with debugging, networking, and system administration.
Collaborate across teams to own and solve customer technical issues, escalating when necessary.
Design and implement automation to scale support offering and participate in on-call rotation.
We are redefining security for the AI era, connecting code, cloud, and runtime into a single platform. As one of the fastest-growing startups, powered by Google, we are trusted by over 65% of the Fortune 100 and scan over 230 billion files daily, with a culture that values world-class talent and collaboration.
Resolve complex technical escalations for enterprise clients working within defined SLAs.
Conduct root cause analysis on technical issues and partner with Engineering to inform long-term fixes.
Design and maintain scripts, diagnostic tools, and workflows to enable Customer Success self-service.
Syllo provides a unified litigation platform that enables lawyers and paralegals to safely harness AI throughout the litigation lifecycle. They serve enterprise customers including major law firms and corporations, and are quickly expanding.
Own and deliver end-to-end TRM solutions, from understanding complex customer requirements to deploying custom architectures.
Act as the go-to technical consultant during discovery calls, documenting requirements and guiding solution design.
Develop and maintain high-quality integration resources including API documentation, reference architectures, and implementation guides.
TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. The company is a Series C firm with $220M in total funding, backed by Goldman Sachs and others, operating as a distributed-first company with hubs in San Francisco, Los Angeles, New York, Washington D.C., London, and Singapore.
Provide responsive, high-quality support to enterprise B2B customers on zero-trust security and network segmentation products.
Own technical issues end-to-end, investigating complex problems across Linux, networking, virtualization, and cloud environments.
Collaborate with engineering and support teams to drive resolutions and recommend preventive improvements.
The hiring company provides cybersecurity and network security solutions built around zero-trust technologies for enterprise customers. It operates as a collaborative global organization with an inclusive culture, flexible remote work, and opportunities for continuous learning.
Act as senior technical resource and final escalation point for strategic and VIP customers, owning complex issues across Kubernetes, GPU, and enterprise stack.
Train and mentor Technical Support Engineers in advanced Linux troubleshooting and customer architectures.
Author advanced troubleshooting documentation and drive incident resolution through root cause analysis.
Vultr makes high-performance cloud infrastructure easy to use and affordable for enterprises and AI innovators worldwide. It is the world's largest privately-held cloud infrastructure company with 33 data centers and hundreds of thousands of active customers, committed to growth and employee investment.
Provide high-volume inbound support via chat, email, and phone in an AI-augmented workflow.
Troubleshoot technical issues and educate customers on CE Broker platform features.
Collaborate with internal teams to improve processes and product experience.
Propelus simplifies workforce compliance management across healthcare. They have been a trusted leader for over 20 years and are recognized as a Best Place to Work.