Manage a portfolio of up to 20 accounts, guiding customers from pre-sales through deployment to full platform adoption.
Build trusted relationships with technical users and executives, delivering Executive Business Reviews and driving value realization.
Serve as the customer advocate, validating deployment and configuration while collaborating with Engineering, Product, Support, and Sales.
ServiceNow is an AI control tower for business reinvention, whose platform unifies AI, data, and workflows to help the Fortune 500 work smarter. A large enterprise with an AI-native culture, we empower people to focus on meaningful work.
Manage up to 30 accounts, building strong customer relationships from pre-sales through deployment.
Define success plans, guide implementation, deliver Executive Business Reviews, and track health in Gainsight.
Serve as a customer advocate, collaborating with Engineering, Product, Support, and Sales to drive adoption and retention.
ServiceNow, through Armis, protects the entire attack surface and manages cyber risk exposure in real time. The company serves 85% of the Fortune 500 and fosters an AI-native culture where technology and talent work together.
Drive customer adoption and expansion by supporting onboarding, value conversations, business reviews, and renewals.
Partner with internal teams to build account plans, identify expansion opportunities, and mitigate risks to customer goals.
Act as a trusted advisor on the Tines platform, translating technical needs to product teams and managing a book of business.
Tines is an intelligent workflow company that powers important workflows for IT and security teams, integrating with any API-enabled service across the tech stack. It serves a diverse range of customers including Canva, Reddit, SAP, and Coinbase, and fosters a culture driven by simplicity, speed, and soundness.
Serve as a trusted advisor to clients, driving adoption and aligning Dragos solutions with security goals.
Own post-sales relationships, retention, and health metrics while minimizing churn and increasing expansion.
Collaborate with sales, account managers, and solution architects to prove value across Dragos offerings.
Dragos is a global leader in OT cybersecurity, combining technology, threat intelligence, and services to protect critical infrastructure. The remote-first team spans the US, Europe, Middle East, and APAC, built on authenticity, transparency, trust.
Design and execute automated, data-driven customer success programs that guide customers through onboarding, adoption, and renewal.
Build one-to-many engagement strategies using webinars, office hours, community programs, and knowledge base resources.
Partner with Product, Marketing, and Sales teams to align scalable success initiatives and drive proactive engagement.
Chainguard provides hardened, secure, and production-ready builds of open source software, helping organizations secure their software supply chain. Backed by leading investors and trusted by Fortune 500 companies, the company fosters a customer-obsessed, remote-first culture.
Own end-to-end customer success for enterprise security customers, driving onboarding, adoption, renewal, and expansion.
Lead a global CS organization across US and India, setting strategy, playbooks, and operational rigor to improve GRR and NRR.
Apply an AI-first mindset to proactively engage customers, accelerate adoption, and uncover growth opportunities.
ArmorCode is a security platform that helps enterprises unify and prioritize risk, using AI agents to drive remediation at machine speed. It is a global scale-up with a collaborative, 5H-values culture serving large enterprises like Visa and PayPal.
Own the daily operation and continuous improvement of Alpaca’s SIEM and SOAR capabilities.
Develop and tune detections, maintain operational dashboards, and automate response actions.
Support security incidents, gather evidence, and participate in the on-call rotation.
Alpaca is a US-headquartered global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, and more. We are a diverse team of 400+ globally distributed members who value curiosity, empathy, and accountability.
Operate the agentic SOC by supervising AI-driven triage, validating outputs, and making incident response decisions.
Build, test, and deploy automations, agent workflows, and integrations across security platforms.
Govern and measure agent performance, enforce guardrails, and support the 24/7 security team with clean handoffs.
HealthEquity is a healthcare financial technology company that empowers consumers to save and improve lives through HSA and benefits solutions. They protect the financial and health information of millions of members and foster a culture of remarkable teamwork, authenticity, and a focus on connecting health and wealth.
Onboard and manage UpGuard customers to ensure they effectively use the platform to meet their goals.
Provide resources including success plans, training sessions, and regular check-in calls.
Translate customer requirements from risk management frameworks into tailored solutions on UpGuard.
UpGuard is redefining cyber risk management with its AI-driven CRPM platform, helping organizations manage their attack surface. The company has raised $75M Series C, scales to process 100 billion risk signals daily, and fosters a culture of autonomy and remote work.
Own strategic direction for high-value enterprise customers, building trusted relationships and driving measurable value.
Use data-driven insights to evaluate performance and develop strategic recommendations.
Lead resolution of complex challenges and escalations with cross-functional stakeholders.
HackerOne is a global leader in Continuous Threat Exposure Management, uniting agentic AI with the world's largest community of security researchers. With around 1,000 employees, we foster an inclusive, customer-obsessed culture that values transparency, collaboration, and innovation.
Own a portfolio of n8n enterprise customers as the primary post-sales partner across onboarding, adoption, and renewal
Drive value by leading kickoffs, success planning, and executive business reviews that translate product usage into measurable ROI
Partner with Support, Solutions Engineering, and Sales to manage customer health and uncover expansion opportunities
n8n is an open workflow orchestration platform that gives technical teams the freedom of code with the speed of no-code, providing 500+ integrations for automation and AI. Founded in 2019, the company has grown to a diverse team of over 260 across Europe and the US, backed by Sequoia and SAP, with a builder-driven culture centered in Berlin.
Design and deliver automation workflows that help security analysts detect, investigate, and remediate threats faster.
Architect deterministic and agentic automation pipelines integrating services, scripting, orchestration, and security data enrichment.
Provide technical leadership, mentor engineers, and improve service reliability through monitoring, observability, and on-call support.
They build and operate Falcon Complete, a managed detection and response platform that protects organizations from cyber threats. They are a globally distributed, remote-first team focused on collaboration, innovation, and engineering excellence.
Lead post-sales customer engagements, including onboarding, implementation, and adoption for commercial customers.
Build relationships with stakeholders and collaborate with sales, solutions architects, and support teams to drive renewals and expansion.
Develop hands-on technical knowledge of Chainguard and advocate for customer needs across internal teams.
Chainguard provides trusted, hardened, and production-ready builds of open source software to help organizations secure their software supply chain. The company is venture-backed, founded by industry experts, and serves Fortune 500 enterprises and global leaders.
Act as a trusted advisor for strategic accounts, driving customer retention, expansion, and satisfaction.
Lead onboarding for high-value accounts and execute renewal and expansion strategies using the MEDDPICC methodology.
Collaborate with cross-functional teams and mentor other CSMs to deliver impactful customer outcomes.
Tenable is the Exposure Management company, helping over 40,000 organizations reduce cyber risk. Its global team supports 65% of the Fortune 500 and fosters a culture of belonging, respect, and excellence.
Manage enterprise implementations from kickoff through their lifecycle.
Train customers to configure TrustArc and adopt AI-powered Arc Intelligence features.
Act as trusted advisor, drive adoption, flag renewal risks, and connect integrations.
TrustArc is the leader in data privacy, automating end-to-end privacy management for global organizations. The company has a global team across the Americas, Europe, and Asia, and fosters a culture focused on work-life balance, flexibility, and continuous learning.
Own the entire post-sale relationship for enterprise accounts, from deployment through expansion, with primary responsibility for renewals.
Run structured onboarding programs, monthly technical check-ins, and executive QBRs that demonstrate ROI and identify new opportunities.
Coordinate daily with Customer Success Engineers, Product Management, Pre-Sales, Sales Architects, and Account Managers to ensure seamless customer experience.
Britive is the leader in cloud-native Privileged Access Management (PAM), purpose-built to secure access across dynamic multi-cloud environments. It is a fast-growing, mission-driven startup backed by top-tier VCs, serving security-conscious organizations including Fortune 500 companies.
Build and maintain first-party integration connectors between NodeZero and customer security platforms like CrowdStrike, SentinelOne, and Splunk.
Design integration schemas and data mappings, and write documentation that enables customers to configure integrations without support calls.
Diagnose and resolve integration failures, working with the Integrations Platform team to ensure connectors are built on shared infrastructure.
Horizon3 is a cybersecurity company that provides autonomous pentesting through its NodeZero platform to help organizations proactively find and fix attack vectors. The company is a remote team of former U.S. Special Operations cyber operators and engineers, fostering a culture of respect, collaboration, and ownership.
Work across strategic customer accounts to make Dropzone more trusted and embedded in daily security operations.
Partner with TAMs, Product, and Engineering to review investigations, tune configurations, and refine response workflows.
Translate customer SOC practices into Dropzone behavior, measure impact, and build repeatable playbooks.
Dropzone AI is a venture-backed cybersecurity company using Gen AI to offload repetitive work for security analysts and transform cyber defense. The team has deep experience across cybersecurity, AI/ML, and SaaS product development, with an early-stage, high-ownership remote culture.
Own the end-to-end success strategy for a flagship customer, ensuring their objectives are translated into measurable outcomes.
Lead and develop two Technical Support Engineers, coordinating cross-functional teams to deliver a seamless customer experience.
Use data and insights from Gainsight CS to monitor customer health, drive value realization, and proactively address risks.
Magnet Forensics is a global leader in digital investigative software that helps acquire, analyze, and share evidence from computers, smartphones, tablets, and IoT devices. Serving thousands of customers worldwide, the company is expanding globally and fosters a culture of innovation, learning, and high integrity.
Drive customer success and adoption by leading technical engagements across Armis and ServiceNow Security products.
Provide architectural guidance on Armis integrations with ServiceNow SecOps, CMDB, ITOM, Vulnerability Response, and OT Security.
Act as a trusted technical advisor for strategic accounts, improving security posture and operational resilience.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together.