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• Maintain internal control and momentum on critical accounts, consistently driving next steps.
• Act as the primary point of contact for customer support case escalations.
• Analyze trends in escalations to identify systemic issues and recommend improvements.

Ping Identity provides a cloud identity platform that makes digital experiences secure and seamless. They serve large enterprises worldwide and are headquartered in Denver, Colorado, with offices and employees around the globe. They have a culture that empowers employees to do their best work.

• Maintain knowledge of the product and work with the product team as customers’ representative.
• Identify and analyze issues using tools to determine the underlying causes.
• Collaborate with other agents to resolve issues and respond to cases professionally.

Ad Hoc Labs is committed to building a diverse, inclusive company and encourages applications from candidates of all backgrounds.

The Zendesk Coordinator serves as the operational backbone for Twin Health’s Clinical Delivery Management (CDM) ticketing system. This role ensures that internal and external communications are accurately categorized, prioritized, and routed to the right teams. You’ll support early-stage responsibilities in CDM operations, including data entry, trend analysis, and system optimization across platforms such as Zendesk, Salesforce, and ClinicApp.

Twin Health empowers people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care.

• Protect users by investigating potential fraud and policy violations.
• Verify new employers via phone and email to ensure a high-quality experience.
• Review job advertisements to ensure compliance with guidelines.

ZipRecruiter is a leading online employment marketplace, using AI to connect businesses and job seekers. They have the #1 rated job search app and offer innovative mobile, web, and email services to actively connect people to their next great opportunity.

• Partner with teams to deliver a unified customer experience, aligning execution with objectives and resolving issues efficiently.
• Build and maintain strong relationships across all levels of customer and internal organizations, ensuring clear communication.
• Coordinate the technical engagement between customer stakeholders and internal teams, ensuring alignment on priorities and deliverables.

Quantum Metric is a leader in digital analytics, helping organizations put customers at the heart of everything they do. The company captures insights from 50 percent of the world’s internet users, supporting nationally recognized brands and has been named to multiple best workplaces lists.

• Drive end-to-end planning, execution, and delivery across Underdog's 200+ person EPD organization.
• Own and optimize the operating cadence including town halls, leadership reviews, planning cycles and monthly updates.
• Assess and improve productivity systems (Jira, GitHub, Notion) and SDLC workflows, identifying bottlenecks and implementing solutions.

Underdog makes sports more fun by building the best products for sports fans. They are one of the fastest-growing sports companies ever with over 200 employees and a recent valuation of $1.3B, and their culture values people who care, push, and perform.

• Manage call volume, daily attendance, and program break schedules.
• Assist in creating metrics and targets to meet service level expectations.
• Analyze and improve processes and results in collaboration with the leadership team.

Sezzle is a cutting-edge fintech company dedicated to financially empowering the next generation through a payment platform that offers interest-free installment plans.

• Review and process legal requests for account information from U.S. and global law enforcement and government agencies
• Develop and update internal processes and workflows to mitigate legal risk and enhance effectiveness
• Work cross-functionally with Legal, Anti-Evil Operations, Community, and Engineering teams in order to efficiently carry out job responsibilities

Reddit is a community of communities built on shared interests, passion, and trust, and is home to open and authentic conversations. It has 100,000+ active communities and approximately 116 million daily active unique visitors.

Support enterprise business applications to improve engineering team efficiency. Focus on process structure, tooling, and system optimization, emphasizing Atlassian administration. Work closely with engineering teams to understand challenges and improve workflows.

Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation to support digital transformation.

• Implement effective governance & data validation processes.
• Drive data integrity across the company.
• Contribute to Internal Tooling roadmap input, prioritization, and creation.

Reddit is a community of communities built on shared interests and trust, facilitating open conversations. It has over 100,000 active communities and approximately 116 million daily active unique visitors, making it one of the internet’s largest sources of information.

Responsible for ensuring Attentive’s reporting platform is accurate and trusted across all customer touchpoints. Define a clear reporting strategy that delivers indisputable value to position Attentive as a best-in-class marketing partner. Play a critical role in shaping how Attentive communicates proof of value.

Attentive is the AI marketing platform for 1:1 personalization redefining the way brands and people connect.

• Organize and enrich existing Jira tickets with clear descriptions, ownership, due dates, components, labels, and linked guidance.
• Build and configure departmental dashboards that surface open work, progress, and metrics.
• Assist with maintaining and monitoring project plans, project schedules, work hours and expenditures.

I don't have enough information about the company to fulfill this request. Please provide more context about Microsoft.

• Manage incoming online chats and support tickets.
• Provide product and service information while resolving issues accurately and efficiently.
• Develop a deep understanding of AutoDS’s platform and functionalities to provide expert technical support.

AutoDS, recently acquired by Fiverr, is revolutionizing the eCommerce world by providing innovative tools that empower online sellers globally.

• Responding to and troubleshooting customer support issues and tickets across platforms (web, iOS, Android)
• Working with a close-knit team to identify trends, bugs, and escalate priority issues that need immediate attention
• Serving as the voice of our community and championing feature requests to the Product team

AllTrails is the world’s most popular and trusted platform for outdoor exploration, connecting people to the outdoors and helping them discover new places. They have a global community of millions of trailgoers and are passionate about nurturing an inclusive workplace that values diversity.

• Own the administration of our cloud-based Jira, Jira Service Management, and Confluence instances.
• Manage third-party apps and integrations between Atlassian and other systems.
• Serve as the primary Atlassian subject matter expert.

Human Interest aims to provide all workers with access to retirement benefits, especially those employed by small and medium-sized businesses. They are a high-growth fintech company backed by investors like BlackRock, TPG, and SoftBank, working to change the retirement industry.

Act as the primary liaison between the user community and the product team. Develop and execute strategies to increase awareness, adoption, and active participation within target communities. Plan and execute community events—both virtual and in-person—to foster engagement, strengthen relationships, and grow brand loyalty among members.

System builds software to help the world see and solve anything as a system, starting in healthcare, and is a Public Benefit Corporation driven by purpose and values.

• Develop, document, and maintain standardized product management processes, frameworks, and tools.
• Support the product planning and prioritization process, ensuring inputs, artifacts, and decision criteria across teams.
• Manage key product management tools and develop standardized dashboards and measurements for product performance.

Experian is a global tech company in data and analytics, passionate about unlocking the power of data to transform lives and create opportunities. With 22,000 employees in 30+ countries, they invest in new technologies and ideas to help create a better tomorrow.

• Help in building an Engineering culture that enables quality in all software feature development teams across Reddit.
• Develop and evolve test automation frameworks, tools, and services.
• Analyze production issues, identify test gaps across the entire testing stack and make systemic improvements to automated testing

Reddit is a community-driven platform built on shared interests and authentic conversations. With over 100,000 active communities and millions of daily active users, Reddit is a prominent source of information and discussion on the internet.

• Collaborate with product managers, designers, and other engineers to understand requirements and translate them into working software.
• Design, build and ship full-stack features across frontend and backend services.
• Own services end‑to‑end: technical design, implementation, testing, observability, SLOs, incident response, and iterative hardening.

Reddit is a community of communities, built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. With 100,000+ active communities and approximately 116 million daily active unique visitors, Reddit is one of the internet’s largest sources of information.

• Take ownership of global helpdesk tickets; be familiar with systems like Salesforce, Genesys, ObserveAI, MavenAGI, Omni Channel, Jira Service Management, and Confluence.
• Explore and champion AI tools (e.g., Gemini, ChatGPT, Atlassian Rovo) to develop new processes, automate manual tasks, and generate documentation to streamline operations.
• Help end-users problem solve and find solutions to issues; communicate updates or major changes to global employees and provide feedback to improve tools.

Thumbtack helps millions of people confidently care for their homes via their app, which offers personalized guidance, AI tools, and a hiring experience. They have over 300,000 local service businesses in every county of the U.S.