Drive strategic initiatives and operational excellence.
Translate priorities into actionable plans and lead cross-functional initiatives.
Establish scalable processes that support growth and efficiency.
Jobgether is a platform that connects job seekers with employers using AI-powered matching. They focus on ensuring applications are reviewed quickly, objectively, and fairly against the role's core requirements.
Roadmap Ownership: Own the strategic roadmap for customer activation and retention, identifying customer journey friction points and implementing automated, scalable solutions to deliver better outcomes.
End-to-End Initiative Management: Drive programs from idea to execution by collaborating with Leadership and cross-functional partners including Analytics, Marketing, Product, and Systems Operations.
Operational Optimization: Embed with customer-facing teams to audit workflows, tooling, and data collection, developing clear assessments to improve their efficacy.
Brightwheel is the largest, fastest growing, and most loved platform in early ed, trusted by millions of educators and families every day. They are a three-time Cloud 100 company backed by top investors and have a passionate, talented, and customer-focused team that embodies their Leadership Principles in their work and culture.
Lead and manage a team responsible for delivering complex, cross-functional programs and initiatives.
Define program strategy and oversee the development of clear roadmaps and execution plans.
Partner with senior leaders and cross-functional stakeholders across Product, Engineering, Operations, and Compliance to align priorities.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. They are a remote-first company with employees across the country of employment and offer competitive benefits that are anchored to their core value of people come first.
Redefine the first 90 days of the customer journey.
Slash Time-to-Value and boost team morale.
Build a department that serves as the bedrock for long-term customer retention.
Steer offers a suite of software tools for today's automotive repair shop, combining software tools needed to run a highly profitable shop into one platform. They have launched a complete Customer Relationship Management (CRM) marketing suite and acquired AutoOps in August 2024.
Oversee successful delivery of complex client implementations.
Ensure operational excellence and continuous improvement.
Provide leadership to managers and senior-level professional staff.
Katch is a healthcare technology company specializing in payment integrity and subrogation solutions. They partner with health plans, providers, and stakeholders to identify, recover, and prevent payment errors, aiming to reduce costs and improve operational efficiency. They are building a fast-growing team that thrives in a startup environment and values curious, resourceful problem-solvers who are collaborative and eager to learn.
Own the end-to-end success of complex, multi-product customer implementations.
Lead the Advanced Implementation Delivery Trio — Solutions Architect and Implementation Engineer — driving alignment and accountability across each function.
Serve as the primary delivery leader for enterprise customers throughout the implementation and facilitate executive-level conversations.
Aiwyn is building the operating layer for accounting firms, automating the workflows that sit between client engagement and getting paid. Their platform spans Payments, Engagements, and Practice Management, and they're deploying it inside some of the most respected accounting firms in the country.
Define the vision, structure, and standards for the Account Management function.
Lead and develop a high-performing team of Account Managers.
Oversee customer health across the full Account Management portfolio.
Victorious redefines the role SEO plays in building a thriving business. Their core belief informs everything we do, and they have a people-first ethos permeates every aspect of our company.
Identify, assess, and proactively manage program risks.
TransUnion is a global information and insights company with over 12,000 associates operating in more than 30 countries. They make trust possible by ensuring each person is reliably represented in the marketplace.
Lead Enterprise Strategy & Planning: Own the annual strategy and planning cycle — from long-range vision to yearly investment allocation.
Drive Strategic Execution: Govern the company’s OKR and business review process to ensure accountability and measurable progress toward strategy.
Oversee Strategic Initiative Portfolio: Manage cross-functional initiatives that advance Instructure’s strategic priorities; align resources and resolve execution bottlenecks.
Instructure aims to empower individuals through intuitive products that simplify learning and development, foster connections, and inspire advancement in education and careers. They foster a culture where smart, creative, and passionate people have opportunities to innovate.
Lead the Program Optimization team, setting strategic direction and performance goals.
Design and implement repeatable, high-value program architectures for client onboarding.
Serve as the consulting expert for key clients, translating their needs into optimized program implementations.
Freenome is working to detect cancer early using a routine blood draw. We value diversity and strive to create an inclusive, equitable environment for our employees.
Set the vision and strategic plan for the CX Services organization, with a focus on product adoption, customer outcomes, and business growth.
Architect and improve the post-sales customer experience by defining scalable lifecycle programs, engagement models, and customer success practices.
Lead the design, launch, and ongoing iteration of new and existing service offerings, including paid success plan approaches aligned to company goals.
GitLab is the intelligent orchestration platform for DevSecOps. They enable organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. GitLab has more than 50 million registered users and more than 50% of the Fortune 100 trust them. The company embraces AI, values knowledge exchange, and fosters a high-performance culture.
Lead strategic initiatives across Customer Success, Sales, Engineering, Product, and Support teams.
Develop OEM partner onboarding and value delivery assets for the customer journey.
Create business review frameworks and executive success summaries.
Prophecy is the leader in AI-native data preparation and analysis, revolutionizing how enterprises turn data chaos into insights. They are a fast-growing company building the next data revolution where AI agents and humans work together to transform data and ship trusted insights.
Lead New Era’s Midmarket Resolution Support Services teams.
Achieve high customer satisfaction and meet service-level commitments.
Drive overall performance through effective communication and team leadership.
New Era Technology securely connects people, places, and information with end-to-end technology solutions at scale. With over 3,000 professionals globally, they foster a team-oriented culture that values personal and professional development and exceptional customer service.
Own and manage integrated workback plans across readiness, validation, communications, and launch milestones.
Plan and execute User Acceptance Testing (UAT) programs end‑to-end.
Act as connective tissue across program leaders, customer experience teams, learning partners, vendors, and engineering.
Blueprint is a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. They solve complicated problems, using technology to bridge the gap between strategy and execution, leveraging the knowledge, skills, and the expertise of their teams. They are bold, smart, agile, and fun.
Get deep before you build — understand the mechanics of an issue from the ground up, working tickets directly, solving notices, updating configurations, filing with agencies, getting into the data until you know what's broken and why.
Turn ambiguity into a plan — structure the problem clearly, quantify the impact, identify root causes, and build a sequenced action plan.
Own strategic programs end-to-end — from problem definition through execution and measurement, working across engineering, product, operations, and revenue teams.
Check simplifies how people get paid by building payroll businesses with its partners. As the inventors of embedded payroll, they're redefining how people get paid and making it easier for payroll businesses to launch, grow, and thrive.
Manage active Vanguard deployments and customer issue resolution.
Develop and manage reference activity and materials with stakeholders.
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. They provide an intelligent cloud-based platform that seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Navigate risks and dependencies, proactively identifying bottlenecks to ensure seamless delivery.
Sync with stakeholders, translating complex milestones into recommendations for executives.
Gratia aims to transform talent's potential into global careers with development and tech platforms, addressing the gap between companies and experts for tangible outcomes. While the employee count is not specified, the company seems to foster a collaborative environment.
Maintain a centralized, real-time view of all active Client Ops programs.
Translate ambiguous problems into structured proposals, decision documents, and execution plans.
Serve as the Directly Responsible Individual for initiatives that cut across teams.
Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. They provide a unified payroll platform that seamlessly connects your entire team—production, accounting, cast, and crew—all in one place.
Own overall program execution and operational delivery for a strategic client within Cotiviti’s Value‑Based Care solutions.
Act as the primary point of coordination across internal teams including Product Management, Engineering, Data Analytics, Operations, Implementation, and Support to ensure alignment and timely execution.
Proactively identify delivery risks, dependencies, and obstacles; orchestrate appropriate internal resources to resolve issues before they impact clients.
Cotiviti delivers quality, value-based payment, and related platform solutions. They are an equal opportunity employer that recruits, hires, and promotes individuals based on their qualifications for a specific job.
Oversee strategic product launches, ensuring seamless execution and cross-functional collaboration.
Lead the design and delivery of enablement programs to equip customer-facing teams.
Track adoption and effectiveness of enablement materials to drive desired outcomes.
PointClickCare is a healthcare technology company that provides software solutions for senior care. Their solutions are used to improve the quality of care and outcomes for seniors. They have a remote-first team across Canada and the U.S.