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• Provide 1:1 virtual follow-ups with customers as they learn to use purchased products.
• Manage multiple projects and ensure on-time deliverables.
• Maintain strong communication skills and comfort in a customer-facing environment.

Bloomerang's powerful giving platform and stellar support enable tens of thousands of nonprofits to raise more, recruit more, and retain more.

Lead seamless onboarding experiences that set customers up for success and establish VanishID as a trusted partner in protecting their digital footprint. Build lasting partnerships with customers through proactive engagement, regular check-ins, and responsive support. Identify opportunities to expand accounts and ensure customer feedback shapes our product and service offerings.

VanishID is a cybersecurity company that offers privacy services to protect against a wide range of cyber and physical threats.

Act as the project manager for the successful onboarding of accounts, and provide ongoing support for assigned customers. Collaborate with technical support, sales, product, and engineering to answer customer questions. Plan and organize customer data to power effective campaigns and newsletters.

Customer.io powers automated communication that people actually want to receive.

We are looking for a motivated, curious, and independent individual to join our team and help shape the future of travel tech. The Onboarding team supports new customers right when they need it most, by migrating important content and providing personalized trainings. In this role, you’ll collaborate closely with Sales, Account Management, Product, and our customers.

WeTravel's mission is to help new customers get up and running quickly and effectively, empowering client’s businesses to grow.

• Manage the end-to-end onboarding technical process for new partners and clients.
• Facilitate live onboarding meetings, walking clients through key workflows and feature capabilities.
• Collaborate with cross-functional teams to troubleshoot issues and ensure all requirements are met for activation and launch.

ZayZoon's financial empowerment platform helps businesses make a big impact on employee financial wellness through services like earned wage access.

• Lead the technical onboarding process for new customers, formulating plans based on their requirements and goals.
• Develop relationships with customer stakeholders and work with sales teams to renew and expand customers while minimizing churn risks.
• Act as the voice of the customer, advocating for their needs and requirements to internal teams and ensuring timely issue resolution.

Chainguard secures the software supply chain by default, offering guarded open source software built from source and updated continuously. Founded by industry experts, they provide solutions to organizations ranging from Fortune 500 companies to startups, focusing on being the safe source for open source.

Coach Onboarding Architects through customer deployments, ensuring customer success. Lead the team to ensure customers launch strong, adopt quickly, and see Files.com as mission-critical. Elevate Onboarding Architects into consultative implementers who deliver seamless deployments.

Files.com is a profitable, founder-led SaaS company powering secure file transfer and automation for 4,000+ brands; they've built a $35M+ business with 70 people.

You’ll guide clients through implementation and onboarding, ensuring they feel confident and supported as they begin using our platform. You’ll serve as a trusted partner throughout their transition to active adoption. You will play a key role in client satisfaction, long-term retention, and overall product engagement.

Carefeed is the platform senior living and long-term care providers use to bring order, clarity, and calm to their day.

• Lead the Customer Success team, providing mentorship and professional development.
• Design and deliver onboarding programs and training sessions for smooth product adoption.
• Serve as the primary liaison for key accounts, providing strategic guidance.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

• Own the operational rhythm of customer success and design systems to move accounts toward positive health indicators.
• Design and execute partner implementation and member onboarding at scale using HubSpot, Zapier, and Slack.
• Continuously optimize processes, identify bottlenecks, and run experiments to improve speed, accuracy, and scalability across CX operations.

Mento is a human and AI coaching company with the mission to help people perform their best at work. They are empowering employees at fast-growing companies and have experienced 5x user growth and 3x revenue growth in the past year.

• Lead high-impact implementations of Rentable’s revenue management platform.
• Manage each engagement from kickoff through go-live and transition to Customer Success.
• Serve as a trusted advisor for customers and a key internal partner to CS, Product, and Support.

Rentable specializes in industry-leading martech and data SaaS products for the rentals industry and operates as a 100% remote team across the U.S.

• Proactively contact new users to help them book their first session.
• Reduce friction: explain how therapy on Clearly works and what to expect.
• Drive uptake of special packages, coordinating with Marketing.

Clearly is a mental health platform that makes therapy more accessible, affordable, and effective. They combine personalized sessions with therapists and AI-driven support, offering both professional depth and scalability in a single solution with a network that includes nearly 800 trusted, verified psychotherapists .

• Be the primary contact who helps managed service providers deliver strong security awareness outcomes for their client portfolio.
• Own the full partner journey—from initial onboarding and training through renewals and growth.
• Ensure every MSP partner has the knowledge, tools, and support needed to maximize value across all their customer deployments.

KnowBe4 is an AI-driven Human Risk Management platform empowering organizations to strengthen their security culture. They are an industry standard with high customer retention rates, valuing radical transparency, extreme ownership, and continuous professional development in a welcoming workplace.

Own the implementation, configuration, and ongoing optimization of Gainsight. Design and manage customer engagement programs, including in-app journeys, email campaigns, and lifecycle workflows. Train and enable CS and Operations teams on using Gainsight effectively.

Hazel Health & Little Otter have joined forces to deliver comprehensive services to the children and families we serve.

• Own and optimize the entire GoHighLevel setup, build and maintain automations, pipelines, forms, and workflows.
• Respond to incoming emails, DMs, and inquiries in real time, sort and prioritize leads, and update CRM with every interaction.
• Provide calm, professional support to clients, help improve overall response speed, and maintain a high-quality client experience.

Wing is on a mission of redefining the future of work for companies worldwide. They aim to be the one-stop shop for companies looking to build world-class teams & place their operations on autopilot.

The Accelerator Success Coach will provide coaching and engaging content. The coach will foster a community to help nonprofit members excel in marketing channels. They will support clients of the Community Boost Accelerator Program.

Community Boost helps nonprofits achieve greater impact through marketing.

• Lead a high-performing team dedicated to client satisfaction, retention, and growth.
• Oversee onboarding, engagement, and training programs while ensuring clients maximize the value of products and services.
• Act as a trusted advisor to key accounts, build long-term relationships, and collaborate closely with Sales, Product, and Marketing teams to deliver a seamless customer experience.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

This position manages projects and supports partner relationships. It also leads business analysis initiatives in the Application Management Services group. The ideal candidate will have proven project and customer management success in a high-growth setting.

Totara delivers innovative products and support to its customers, setting the standard for success in its industry.

• Build and manage relationships with customers guiding them through onboarding and implementation.
• Serve as the primary contact for customers delivering a value-driven customer journey.
• Collaborate to drive adoption, retention, and expansion by crafting success plans.

Kiddom is a groundbreaking educational platform that promotes student equity and growth by uniting high-quality instructional materials with dynamic digital learning.

Own the logistics, scheduling, and communications for go-to-market (GTM) onboarding. Ensure new hires feel welcomed, prepared, and supported. Work cross-functionally with HR, IT, Sales Enablement, Recruiting, and GTM leadership to deliver a seamless onboarding experience.

Cresta's platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices.