Own the end-to-end post-sale relationship for a portfolio of ecommerce, fintech, and betting companies from onboarding through renewal and expansion.
Lead onboarding calls and dashboard workshops to get new customers to first value fast, and monitor account health to catch churn risk early.
Build content and engagement strategies tied to customer goals, run regular business reviews, and identify expansion opportunities.
Storyly is an AI-powered content experience platform that gives brands social content experiences on their apps and websites. It is trusted by over 400 brands across 40+ countries and has teams in New York, London, Amsterdam, Zurich, Buenos Aires, and Istanbul.
Analyze product usage and customer behavior across LeadGen products to identify trends, friction points, and growth opportunities.
Define, monitor, and analyze key product metrics including activation, adoption, engagement, retention, conversion, and monetization.
Partner with Product Managers to size opportunities, validate hypotheses, and measure feature launches to drive data-driven decisions.
HighLevel is an AI-powered business operating system that helps agencies, entrepreneurs, and SMBs build, automate, and scale their businesses. With over 2,000 team members across 10+ countries, it operates as a global, remote-first organization built for speed and ownership.
Drive customer adoption and product value realization through deep client relationships and solution expertise.
Orchestrate solution design, onboarding, training, and continuous optimization to align with client goals.
Leverage AI and data analytics to optimize workflows, mitigate churn risks, and influence product roadmap.
Emplifi is an Autonomous CX platform that unifies social marketing, commerce, and customer care for over 20,000 brands worldwide. The company fosters an agile, open-minded culture with high trust and flexibility, and offers opportunities for professional growth.
Own the ongoing relationship with an assigned portfolio of Strategic and Scale accounts, being the primary point of contact.
Monitor usage, sentiment, and health signals, keeping CRM data current and flagging risks and opportunities early.
Develop commercial awareness and escalate churn risks or expansion potential to the relevant Account Executive or Head of Customer Success.
Sedna builds an AI-powered platform to make global trade more efficient, transparent, and sustainable. They are a growing company focused on transforming global trade with a collaborative and innovative culture.
Lead and support a regional team of Customer Success Managers in post-sales customer engagement, driving growth and retention across strategic accounts.
Drive post-sales commercial performance by equipping CSMs to identify expansion opportunities and execute value-based renewals.
Act as the voice of the customer, translating feedback into recommendations for internal teams and championing advocacy programs.
G-P provides a leading SaaS-based Global Employment Platform that enables clients to expand into over 180 countries quickly and efficiently. The company is a diverse, remote-first team with a culture that fosters innovation and values every contribution.
Define and drive product adoption strategy across key products and customer segments.
Analyze customer journeys and adoption metrics to identify opportunities and influence product roadmaps.
Partner cross-functionally with Product, Data, Marketing, and Customer Success teams to execute adoption initiatives.
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership.
Manage a portfolio of Tier 4 customers, driving adoption, engagement, and retention through proactive outreach and strategic conversations.
Monitor customer health and product usage to identify risks and opportunities, executing action plans to improve outcomes.
Own renewal conversations and partner cross-functionally with Sales, Support, and Product to drive growth and resolve challenges.
Total Expert is the Customer Operating System for financial services, providing a platform that combines context and action for humans and AI Assistants. Since 2016, the company has enabled over seven trillion dollars of funded loan volume and offers a competitive benefits package.
Serve as primary administrator and technical owner of Gainsight CS, configuring and maintaining objects, fields, health scores, CTAs, and automation.
Build and manage Journey Orchestrator programs, rules engine configurations, and automated customer health signals.
Partner with Customer Success leadership to translate lifecycle strategies into scalable workflows and ensure platform governance.
Lone Wolf Technologies is transforming how we deliver Customer Success across a large and diverse customer base. The company values hands-on technical expertise and operational excellence in a collaborative environment.
Own the relationship with key stakeholders including executive sponsors for value amplification.
Own retention and renewal outcomes by proactively managing health and risk.
Drive growth by identifying expansion signals and building business-value cases.
Conexiom provides an Intelligent Order Automation platform powered by CoreAI to eliminate manual work for manufacturers and distributors. With over 20 years of innovation and a Microsoft Azure foundation, they build inclusive culture and trusted products.
Investigate the biggest sources of member frustration and delight by combining signals from feedback, support conversations, social channels, app reviews, and operational data.
Build and evolve tools, automations, and AI-enabled workflows to help teams access, understand, and act on member insights more effectively.
Turn complex findings into clear, compelling narratives to help product teams, business leaders, and executives make better decisions on behalf of members.
Chime is a financial technology company, not a bank, that provides banking services through partner banks to help members achieve financial progress. With a team of problem solvers and builders, Chime fosters an entrepreneurial culture focused on innovation and member obsession.
Own the full product lifecycle from discovery to retirement, defining roadmaps, KPIs, and go-to-market plans for behavioural data products.
Partner with cross-functional teams including engineering, data science, and commercial stakeholders to drive product strategy and execution.
Use customer, market, and competitive insights to identify opportunities, improve data quality, and ensure products remain scalable and competitive.
YouGov is an international online research data and analytics technology group that provides consumer insights and market research solutions. With operations across the UK, Americas, Europe, Middle East, India, and Asia Pacific, the company has one of the world's largest research networks and a diverse, global team dedicated to making opinions heard.
Guide customers through onboarding and drive full engagement and adoption of the product.
Renaissance is a global leader in pre-K–12 education technology, helping educators analyze, customize, and plan personalized learning paths for students. Their solutions are used in over one-third of US schools and in more than 100 countries, with a culture that values trust, winning together, and continuous growth.
Build and implement a scalable engagement strategy to foster user adoption for a portfolio of clients.
Maintain deep knowledge of PeopleGrove platforms and translate capabilities into tactical recommendations.
Build trusted relationships with client administrators and monitor adoption metrics to identify risks.
PeopleGrove+CORE Higher Education Group helps colleges and universities drive real outcomes through student and alumni lifecycle engagement. With over 16 years of industry leadership and a dedicated team of over 100 professionals, they offer innovative software solutions to scale and optimize programs.
Own retention and engagement outcomes for PlannerPlus end to end.
Design the rituals and return moments that turn a one-time plan into a planning habit.
Run disciplined experiments and cohort analyses, being honest about what moved and what didn't.
Boldin is a comprehensive financial planning platform that helps people understand their financial picture, make smarter decisions with their money and time, and plan for the future with confidence. With over $20M raised and strong momentum, Boldin is entering a pivotal phase of growth.
Manage a portfolio of 500–600 customers through digital-first engagement strategies.
Design and deliver digital campaigns aligned with lifecycle stages to drive adoption and retention.
Monitor customer health and usage data to identify risks and take proactive actions.
Abnormal Security uses behavioral AI to protect organizations from AI-powered cybercrime. They have 4,500+ enterprise customers and foster an inclusive, collaborative culture.
Design and launch digital Customer Success programs across the employer lifecycle, including automated onboarding, activation, and renewal campaigns.
Build customer health scoring models and dashboards to track engagement, adoption, and program ROI for a B2B2C model.
Own customer inquiries and escalations for tech-touch accounts, establishing triage paths and feeding insights back into program improvements.
Tapcheck is a digital platform offering on-demand pay access to earned wages, helping employees relieve financial stress without high-interest loans. The team is passionate about improving financial wellness and values humility, grit, and continuous improvement in a collaborative environment.
Own customer research and user interfaces for utility applications, using quantitative and qualitative tools.
Synthesize user needs into prioritized features and product roadmap, collaborating with design and engineering.
Develop business cases, support sales and marketing, and contribute to company strategy and investor docs.
Vibrant Planet is a startup developing a software platform to monitor and forecast wildfire and climate risk, helping customers like CAL FIRE and PG&E mitigate risk. They are a remote-first team backed by prominent investors, fostering a culture of optimism and mission-driven work.
Own escalated customer cases and become a category authority driving operational excellence.
Collaborate cross-functionally with product, quality, and operations to identify and resolve systemic issues.
Model exceptional communication across all channels to set standards for clarity and empathy.
Quince is a direct-to-consumer brand making high-quality essentials at low prices through sustainable and ethical production. They are a rapidly scaling tech company with strong investor backing and a focus on innovation.
Manage a large portfolio of SMB customers, focusing on retention and product adoption.
Build and maintain strong customer relationships, acting as the main point of contact.
Drive customer satisfaction and growth by leveraging AI tools and usage analytics.
Karbon is the global leader in AI-powered practice management software for accounting firms, providing an award-winning cloud platform for accounting professionals. The company is well-funded, ranked #1 on G2, and has a people-first culture recognized with Great Place To Work certification and Fortune's Best Small Workplaces list.
Manage relationships with Linear’s top mid-market customers and act as primary point of contact for inquiries and feedback.
Drive customer onboarding, training, and adoption to ensure customers realize full value of Linear.
Advocate for customer needs internally across product, sales, and support to drive satisfaction and retention.
Linear builds a product development system for teams and agents, shaping tools for AI-era software development. Founded in 2019, it serves 40,000+ companies including OpenAI, Coinbase, and Ramp, with a remote-first culture focused on craftsmanship and fast execution.