Serve as a strategic business partner to senior Customer Success leadership, driving operational excellence and performance across the customer lifecycle.
Develop reporting frameworks, dashboards, and executive reports covering customer health, retention, and team performance.
Collaborate with cross-functional teams to improve processes, align priorities, and support growth of a customer-focused organization.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. It leverages technology to streamline recruitment and is a partner company managing applications for this role.
Build and lead the global renewals organization, setting strategy and operating rhythm.
Own the global renewal forecast and gross retention targets, serving as executive escalation point.
Define cross-functional alignment between Renewal Managers, CSMs, and AEs for predictable renewals.
Chainguard is the trusted source for open source software, delivering hardened and secure builds for engineers and AI agents. The company is venture-backed by leading investors and serves Fortune 500 enterprises including OpenAI and Snowflake.
Drive customer health and retention by developing situational awareness and standardized best practices across the lifecycle.
Implement and manage customer success software like Salesforce and Gainsight to optimize operations.
Define KPIs and dashboards to proactively manage retention, expansion, and customer risk.
SOCi is the leader in AI-powered marketing solutions for multi-location businesses, automating local marketing with an AI digital workforce. Trusted by nearly 1,000 top brands, SOCi has a fast-paced, collaborative culture with a global remote team.
Design and execute automated, data-driven customer success programs that guide customers through onboarding, adoption, and renewal.
Build one-to-many engagement strategies using webinars, office hours, community programs, and knowledge base resources.
Partner with Product, Marketing, and Sales teams to align scalable success initiatives and drive proactive engagement.
Chainguard provides hardened, secure, and production-ready builds of open source software, helping organizations secure their software supply chain. Backed by leading investors and trusted by Fortune 500 companies, the company fosters a customer-obsessed, remote-first culture.
Design and stand up the process and tooling to capture roadblocks from Renewal Managers, QA findings, and agent output gaps.
Assess each customer's CRM, quoting tools, and data quality before go-live and document how they affect workflows and SOPs.
Lead and develop Customer Operations Managers, partnering with Product, Engineering, and RevOps to optimize renewal processes.
Gainsight is an AI-powered retention engine and CustomerOS platform that orchestrates customer journeys for over 2,000 companies. The culture is Human-First, collaborative, and focused on solving real-world problems with stability and support.
United States
Unlimited PTO
18w maternity
12w paternity
Own the end-to-end renewal process for a portfolio of commercial customers, driving on-time renewals through proactive planning and negotiation.
Generate renewal quotes, lead pricing and contract negotiations, and coordinate with Finance, Legal, and Deal Desk for accurate execution.
Maintain renewal data in CRM, identify risks early, and collaborate cross-functionally to mitigate churn and improve gross retention.
Chainguard is the trusted source for open source, delivering hardened and secure builds of open source software for enterprises. Venture-backed by leading investors including Sequoia Capital and Lightspeed Venture Partners, they serve Fortune 500 customers like OpenAI and Snowflake with a remote-first culture.
Manage a mid-market and enterprise portfolio, overseeing the full customer lifecycle from onboarding to renewal while identifying churn risks and growth opportunities.
Own and close renewals, consistently delivering on retention and net revenue targets with strong negotiation skills.
Serve as a trusted advisor, driving product adoption, retention, and growth initiatives to maximize customer lifetime value.
Nearmap provides aerial imagery, AI-driven analytics, and geospatial tools that help people plan, build, insure, and govern the built environment. The company moves fast, cares about craft, and fosters an inclusive, supportive culture where employees feel a sense of belonging.
Lead and scale the AMER Customer Success organization, managing managers and a team of 15 CSMs.
Own AMER gross and net revenue retention, driving adoption, expansion, and disciplined at-risk processes.
Build a customer maturity framework, value-based EBRs, and AI-driven next-best-action systems.
UpGuard builds an AI-driven cyber risk posture management platform that helps organizations stay ahead of evolving attack surfaces. The company is scaling after a $75M Series C and is a Certified Great Place to Work with 99% employee satisfaction.
Lead post-sales activities for strategic mid-market customers, owning renewals, account health, and platform maintenance.
Analyze data to derive insights, identify risks, and collaborate with internal teams to drive adoption, retention, and ROI.
Serve as the voice of the customer, facilitating collaboration with Product, Engineering, Sales, and Professional Services.
LineLeader provides a childcare management platform that helps centers grow enrollment, boost parent engagement, and simplify operations. They are a fast-growing SaaS company valuing teamwork and a customer-centric, entrepreneurial culture.
Own client relationships post-implementation, driving renewals and expansion.
Monitor customer health metrics and adoption trends to reduce churn and increase value.
Act as the voice of the customer, collaborating with cross-functional teams and supporting events.
Granum is a software company providing industry-specific solutions for landscapers and arborists across North America. Its collaborative and supportive culture has earned multiple awards, including being named a 2024 Best Place to Work.
Lead and develop Customer Success Managers and Enablement Managers, fostering accountability and collaboration.
Drive retention and revenue growth through renewals, account expansion, and data-driven strategies.
Build scalable Customer Success operations and strengthen cross-functional partnerships.
This partner company provides innovative education technology solutions that support educators, professional development, and improved student outcomes. It is a growing organization that values professional development and meaningful work.
Own revenue analytics, forecasting, and performance reporting to provide leadership with clear visibility into pipeline health and growth opportunities.
Optimize sales processes, CRM systems, and pipeline management to improve efficiency and conversion rates.
Partner cross-functionally to align go-to-market strategies and identify new business opportunities.
Wellnecity is a platform for high-performing health plans, helping self-insured employers, advisors, and vendors achieve cost savings and better outcomes. They are a fast-paced entrepreneurial team focused on revolutionizing healthcare benefits and data management.
Build trusted advisor partnerships with clients, aligning platform value to their business goals.
Create tailored Success Plans, conduct Business Reviews, and identify expansion opportunities.
Maintain accurate client records in Salesforce and collaborate with internal teams.
Submittable is a software platform that helps mission-driven organizations manage programs, applications, and funding distribution. In 2024, it supported 30,000 programs and facilitated over $10 billion in funding, with a collaborative culture focused on social impact.
Own strategic direction for high-value enterprise customers, building trusted relationships and driving measurable value.
Use data-driven insights to evaluate performance and develop strategic recommendations.
Lead resolution of complex challenges and escalations with cross-functional stakeholders.
HackerOne is a global leader in Continuous Threat Exposure Management, uniting agentic AI with the world's largest community of security researchers. With around 1,000 employees, we foster an inclusive, customer-obsessed culture that values transparency, collaboration, and innovation.
Serve as a frontline resource for the sales organization, answering questions and resolving issues for SDRs, AEs, CAMs, and SEs.
Partner with RevOps leadership to identify bottlenecks and implement practical solutions, documenting workflows.
Support monthly financial reconciliation, data auditing, and use AI tools for analysis.
Huntress is a cybersecurity company founded in 2015 by former NSA cyber operators, providing enterprise-grade security solutions to businesses of all sizes. It is a remote-first team that secures over 6 million endpoints worldwide, with a culture focused on making a meaningful impact and supporting each other.
Own lead scoring, enrichment, and pipeline analytics to drive lead-to-opportunity conversion rates.
Serve as the Salesforce administrator, building custom fields, reports, dashboards, and managing integrations.
Design and build automations, including sequencing and lead routing, and document workflows as the team scales.
Alt is unlocking the value of alternative assets, starting with the $5B trading-card market, letting collectors buy, sell, vault, and finance their cards in one place. Backed by leaders from Stripe, Coinbase, and pro athletes, the company is scaling its sales operations and data infrastructure to power real-time pricing at scale.
Execute Salesforce delivery and client execution, translating requests into clear requirements and configurations.
Perform reporting and analytics, defining key revenue metrics and building dashboards for client leadership.
Lead RevOps consulting and process design, from discovery and requirements to solution implementation and template creation.
Operatus provides growing companies with experienced guidance related to revenue operations and technology. Founded with the belief that RevOps is critical for sustainable growth, the team helps scaling companies align their go-to-market motion and fill the gap in skilled RevOps resources.
Support annual and in-year territory design across EMEA, META and APJ, and capacity/coverage modeling.
Run the forecast cadence, operating reporting rhythm, and pipeline analytics for the regions.
Act as the revenue operations partner to regional sales leaders and maintain data integrity in Salesforce.
Chainguard provides hardened, secure, and production-ready builds of open source software for enterprises. It is a venture-backed company with a remote-first culture and values like customer obsession and intentional action.
Own a portfolio of 20-30 enterprise accounts, driving adoption, retention, and expansion.
Lead onboarding through renewals, including commercial negotiations and success planning.
Collaborate with engineering and product teams to align customer goals and improve experiences.
A fast-growing technology company providing innovative cloud development solutions and an AI-driven environment. The company fosters a collaborative, inclusive culture with an internationally distributed team and startup-like pace.
Lead and mentor a team of Customer Success Managers and Customer Enablement Managers, fostering accountability and continuous development.
Drive customer retention, renewals, and account growth by developing strategies and forecasts and monitoring account health.
Build scalable Customer Success practices and collaborate cross-functionally with Sales, Product, Engineering, and Marketing to enhance customer experience.
Torsh Inc. is an education technology company that provides coaching and professional development products to improve educator effectiveness. They are a growing SaaS organization with a collaborative and mission-driven culture.