Own each new brand from signed contract to live, starting from sales handoff through technical setup and use case creation.
Build repeatable onboarding playbooks and leverage AI to automate workflows as the team scales.
Partner with Sales and Engineering to resolve escalations and hand off successful accounts to CSMs.
OuterSignal builds a customer intelligence layer for commerce, showing brands who their customers really are beyond the transaction. It is a small, high-performing team backed by world-class investors, building a category-defining platform.
Lead the timely and successful onboarding of new customers, ensuring every launch is flawless.
Manage day-to-day communication with customers and internal teams during implementation.
Recommend recycling and savings plans tailored to customer needs and business objectives.
RoadRunner is a technology-driven waste and recycling company dedicated to accelerating the road to Zero Waste and modernizing the waste industry with data-driven strategies. Founded in 2014, the company has a people-first culture, serves thousands of customer locations nationwide, and has been recognized as a Best Place to Work.
Own customer implementations from kickoff to successful launch.
Learn each customer's business and configure Distill around their goals.
Guide customers through onboarding, training, and adoption to drive value.
Distill provides an AI-powered platform that sends personalized outreach on behalf of founders and executives, turning cold emails into conversations. Backed by top-tier VCs, the remote-first team is small but growing, with a culture of autonomy and trust.
Own customer onboarding and implementation for the Network Inventory SaaS product.
Lead biweekly customer calls, manage communications, and oversee an offshore team.
Design scalable workflows and collaborate with Sales, Operations, Engineering, and Product.
Lightyear builds software that revolutionizes telecom management for hundreds of enterprises, automating procurement, inventory, and bill payment. Backed by nearly $65M from top investors, they serve clients like Honeywell and Palo Alto Networks, fostering a culture of innovation.
Lead customer onboarding from kickoff to implementation completion, guiding setup requirements and timelines.
Configure customer accounts, workflows, and user access while performing quality assurance testing.
Manage multiple implementation projects, communicate status updates, and collaborate with internal teams.
Mitratech builds world-class products that simplify operations in Legal, Risk, Compliance, and HR functions. We are a globally dispersed team serving 20,000 clients, including 30% of the Fortune 500, with a diverse and inclusive culture.
Own the onboarding and rollout program for large enterprise clients, from pre-sale handoff through the first 90 days of adoption.
Serve as the main point of contact for rollout, leading status meetings and aligning resources across Sales, Marketing, Product, and Customer Success.
Track adoption signals, analyze trends, and build scalable processes for smoother onboarding across future clients.
AlphaSense provides AI-driven market intelligence and search, trusted by over 6,000 enterprise customers including a majority of the S&P 500. Founded in 2011, the company is headquartered in New York City with more than 2,000 employees across the globe.
Own the full customer implementation journey from signed agreement to go-live.
Configure integrations like Shopify and Klaviyo and build scalable onboarding playbooks.
Lead customer relationships and handle escalations while collaborating with Sales and Engineering.
The partner company is an AI-native platform that helps brands optimize customer journeys through integrations like Shopify and Klaviyo. It is a fast-growing, remote-first startup with a founding team and a culture of autonomy and AI-driven processes.
Guide enterprise clients through successful implementation and early stages of their customer journey.
Lead onboarding projects from planning through adoption, keeping timelines and stakeholders aligned.
Coordinate cross-functional internal teams and provide product education to ensure smooth client experience.
Our partner company provides compliance solutions, including KYC, transaction monitoring, and AML services. They operate globally with a remote-first culture, valuing diversity and offering professional development, flexible hours, and team offsites.
Own implementations end-to-end, managing clients from Sales handoff through go-live, including project plans and launch readiness.
Manage technical setup including SFTP access, claims file validation, and partner with Engineering on advanced troubleshooting.
Lead client communications and coordinate internal partners to drive successful, on-time implementations.
Pivotal Health is a technology platform that helps healthcare providers get paid fairly in an increasingly complex reimbursement landscape. We are a collaborative, low-ego startup building AI-driven solutions to simplify reimbursement workflows.
Manage multiple customer onboarding and implementation projects from post-sale to go-live.
Lead kickoff meetings, training sessions, and status calls covering SoD rule configuration and access risk analysis.
Partner cross-functionally with Sales, Support, and Engineering to ensure smooth delivery and customer adoption.
Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization. The company has a global team and is backed by TPG, valuing diversity, innovation, and a culture of respect and fairness.
Own end-to-end onboarding for Postscript's largest, most complex customers, guiding them through list growth, campaigns, and automations to achieve strong ROI within 60-90 days.
Act as an escalation point and consistently exceed onboarding health targets, contributing to the ongoing iteration of the customer journey.
Develop deep expertise in the product, marketing technology, and cross-channel strategies, while mentoring team members and collaborating with sales and product to create a seamless onboarding experience.
Postscript is an AI messaging platform trusted by 20,000+ Shopify brands, offering SMS marketing and revenue-driving AI features. The company is fully remote since 2018, backed by Greylock and Y Combinator, and values a fun, passionate, and high-growth startup culture.
Lead complex enterprise implementation projects across the Americas, acting as senior escalation point and delivery architect.
Standardize onboarding frameworks and drive AI-driven automation to improve delivery efficiency and time-to-value.
Align cross-functional teams and provide executive-level visibility into delivery health and risk metrics.
Deliverect provides an API-first platform that connects restaurants and retailers with on and off-premise commerce solutions, helping them expand revenue and simplify operations. As a rapidly scaling SaaS unicorn, the company values transparency, innovation, and a diverse global team culture.
Own customer implementations end-to-end, from kickoff through configuration, testing, launch, and handoff.
Blend structured project management with hands-on technical implementation, configuration, and troubleshooting.
Build and standardize the implementation process, collaborating across Support, Product, Engineering, and Solutions Engineering.
Auto Integrate makes leased vehicle maintenance frictionless for millions of customers across the USA and Canada by providing a platform that powers the North American fleet management service industry. The business is managed by a small, global team within Fleetio, combining the resources of a scaled SaaS company with the agility of a niche market leader.
Lead the onboarding and implementation process for new customers, ensuring timely and successful deployment of the KnowBe4 platform.
Collaborate with CSMs and Sales to understand customer goals and design onboarding plans tailored to their needs.
Act as the primary point of contact for customers during onboarding, addressing inquiries and resolving issues promptly.
KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, it is the pioneer of digital workforce security.
Manage the onboarding experience for new customers, conducting online and in-person training.
Troubleshoot customer issues and ensure successful implementation of Flash hardware and software.
Work closely with customers to understand their operational needs and demonstrate value of Flash solutions.
Flash is a company that creates seamless parking experiences and sustainable solutions for smarter cities. They are a team of innovators shaping the future of parking and charging, with a focus on customer success and technology.
Lead end-to-end software implementation projects from requirements to go-live.
Configure workflows, APIs, and data migrations for legal clients.
Manage project plans, testing, and cross-functional collaboration.
Onit is an AI-powered legal operations platform that streamlines enterprise legal management, matter management, and contract lifecycle processes. The company is a growing team of innovators focused on modernizing legal departments through intelligent automation.
Manage customer onboarding projects including configuration, testing, and training for SaaS and AI solutions.
Collaborate with technical teams to troubleshoot issues and ensure timely go-lives.
Create and deliver customer training using AI-generated videos and virtual sessions.
Eltropy provides a digital communications platform that helps community financial institutions engage with consumers securely and compliantly. It is a fast-growing fintech company with a team-oriented culture and a mission to disrupt financial services.
Deliver fundraising-focused implementation services across Keela and Raisely.
Manage customer onboarding, data migration, and go-live training.
Partner with internal teams to improve platform functionality and customer experience.
Velora unites Aplos, Raisely, and Keela to help nonprofits thrive with fundraising, donor management, and financial tools. They are a remote-first team focused on reducing complexity and making nonprofit work more impactful.
Manage end-to-end implementation projects, including planning, resource allocation, and risk assessment.
Train customers directly and configure product builds during the implementation phase.
Collaborate with internal teams and clients to ensure successful onboarding and project delivery.
Surgimate is an enterprise SaaS company in digital health, providing tools for surgical scheduling and coordination. The remote-first team is distributed across the US with R&D centers in Israel and India, offering flexible work and opportunities for meetups and volunteering.
Manage day-to-day client operations and requests, serving as a responsive point of contact for routine questions.
Help execute Bridg's client engagement model, including onboarding tasks, status updates, and recurring client touchpoints.
Monitor client usage, prepare reporting and materials, and collaborate cross-functionally to resolve client issues.
PAR Technology is a leader in restaurant technology, providing software and hardware solutions for over 100,000 restaurants in more than 110 countries. Its Bridg division offers an enterprise identity resolution and data platform, with a collaborative 'Better Together' culture.