Serve as the primary technical point of contact for mid-to-upper-market customers, providing proactive guidance on AI-powered features and platform analytics.
Partner with CSMs, Account Executives, and Product teams to drive customer retention and expansion through regular meetings and strategic counsel.
Manage customer expectations and identify product enhancements based on feedback and usage patterns.
Highspot pioneers sales enablement software to transform how companies increase sales productivity. They are committed to building breakthrough software with a focus on equitable workspaces and a culture of belonging, empowering employees to be agents of change.
Own a portfolio of strategic customers as their dedicated technical advisor, providing architectural guidance that scales with their teams.
Lead implementation reviews, base audits, and technical health assessments, providing proactive recommendations before problems surface.
Guide customers through the full capability of Airtable as a platform, including automations, interfaces, Field Agents, Omni, and MCP.
Airtable is a no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.
Act as the technical champion for assigned customers, building strong relationships and navigating complex technology challenges.
Provide best-practice advice to help customers successfully adopt and optimise Trustonic products and solutions.
Lead Root Cause Analysis reviews and facilitate retrospective sessions to improve customer outcomes.
Trustonic develops smartphone locking technology to make devices affordable and enable digital finance globally. They partner with mobile carriers across 30+ countries and foster an inclusive, flexible culture focused on diversity and collaboration.
Serve as the primary technical point of contact for top accounts, ensuring seamless post-implementation customer experience.
Partner with Strategic Account Managers to recommend new features and integrations that drive client value and expansion.
Act as liaison between customers and Product/Engineering to manage escalations and resolve complex issues.
Boulevard provides a client experience platform for appointment-based, self-care businesses like salons and spas. Founded in 2016, the company values diversity, experimentation, and equal opportunity.
Own the executive relationship and build a network of senior sponsors across the Client’s consulting and technology leadership teams.
Drive business development with a multi-year account plan, leading pursuit of new opportunities from origination to close.
Manage marketing for the account and serve as the commercial face of the relationship, forecasting and reporting growth.
Nearform is an independent team of data and AI experts, engineers, and designers who build intelligent digital solutions and capabilities at pace. Today, our team of 500 experts in 20+ countries is trusted by leading enterprises including Lululemon, Puma, Sun Life, Starbucks, Travelex, Virgin Media O2, and Walmart.
Lead and develop a team of Technical Account Managers, coaching on technical depth and strategic account planning.
Drive technical customer outcomes by delivering proactive guidance and best-practice recommendations for platform adoption.
Own the data story, leveraging analytics to translate insights into business outcomes and ROI narratives.
Highspot develops sales enablement software to increase sales productivity. The company emphasizes equitable workspaces and a culture of belonging for its employees.
Own the technical success of top tier customers as a dedicated technical point of contact, leading handoffs from Sales Engineering and building deep relationships with technical stakeholders.
Drive platform health, scalability, and performance by assessing deployments, providing strategic recommendations, and guiding customers on automation best practices.
Manage escalations and operational excellence by overseeing support intake, coordinating cross-functional responses, and turning customer insights into continuous improvement.
n8n is the open workflow orchestration platform built for the new era of AI, giving technical teams the freedom of code with the speed of no-code. Since 2019, we've grown into a diverse team of over 260 across Europe and the US, backed by top investors with a $5.2bn valuation.
Own customer outcomes from post-sale implementation through renewal, adoption, and expansion
Lead customers through deployment, onboarding, testing, training, and operational rollout
Partner with customer stakeholders across security, IT, operations, and leadership teams to define goals and measurable outcomes
Ambient.ai is the category creator and leader in Agentic Physical Security, using an AI-powered platform to integrate with existing security cameras and access control systems to unify monitoring, threat assessment, and response. Founded in 2017 and backed by Andreessen Horowitz and Y Combinator, the company has doubled new ARR, processes over 200M video hours daily, and was ranked #71 on Forbes' best startup employers list, fostering a culture where great people thrive.
Drive large-scale, cross-functional new product development programs for APEX Strategic Initiatives, translating business objectives into execution strategy.
Develop trusted relationships with stakeholders and functional leaders to ensure program delivery and accountability.
Operate as an AI-native program manager, using AI tools to synthesize intelligence, surface risks, and provide actionable insights.
ServiceNow is the AI control tower for business reinvention, enabling 85% of the Fortune 500 to work smarter, faster, and better. The company fosters an AI-native culture where technology and talent work together, and is building a large, collaborative team focused on innovation.
Develop relationships with C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales.
Oversee client relationship mapping and orchestrate account strategy with a broad virtual team.
Act as a trusted advisor to customers by understanding their business and advising on IT roadmaps.
ServiceNow provides an AI platform that connects any AI, data, and workflow to help businesses work better. Serving 85% of the Fortune 500, the company fosters an AI-native culture where technology and talent thrive together.
Lead the evolution of customer technical engagement, driving excellence across the Technical Account Management function.
Act as a senior technical advisor, building trusted relationships with senior customer stakeholders and guiding best practices.
Develop and coach a team of Technical Account Managers, creating a high-performing and customer-focused culture.
Trustonic makes smartphones affordable for the many by enabling global access to devices and digital finance through secure smartphone locking technology. They partner with mobile carriers, retailers, and financiers across 30+ countries, powering device financing solutions that drive economic inclusion, profitability, and growth, while celebrating diversity and flexible working.
Own a portfolio of named strategic accounts and drive multi-year expansion across Fortune 500 enterprises.
Build executive alignment with business cases tying Miro to customer outcomes and workflow-led adoption.
Orchestrate cross-functional account teams and maintain disciplined MEDDPICC-based pipeline management.
Miro is a visual workspace for innovation that enables distributed teams to build the next big thing. They have over 1,600 employees in 13 hubs worldwide and foster a collaborative, humble culture.
Deliver strategic technical guidance and executional support to enterprise clients.
Manage day-to-day BAU activities and develop channel implementation strategies.
Conduct technical reviews and provide optimization recommendations to drive client success.
Rithum is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers deliver seamless e-commerce experiences. With over 40,000 companies trusting Rithum, we foster a transparent, inclusive culture that supports work-life balance and career growth.
Build recruitment marketing and employer branding strategies aligned to client business goals.
Leverage AI tools and emerging technologies to enhance strategic recommendations and workflow efficiency.
Serve as a primary day-to-day strategic advisor for assigned clients, anticipating needs and driving account growth.
M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since 2000, the company has grown remarkably with a dynamic team focused on utilizing the internet for a healthier world.
Lead a team of Account Managers to drive customer satisfaction and increase Pacvue adoption.
Analyze client data to uncover insights and recommend solutions using Pacvue's platform.
Partner with Sales, Customer Success, Product, and Marketing to advocate for client needs.
Pacvue is the leading Commerce Operating System, unifying retail media, commerce management, and advanced measurement across 100+ global marketplaces. They empower over 70,000 brands, agencies, and sellers with AI-driven insights and technology, fostering an inclusive global community.
Serve as the primary implementation lead and operational owner for assigned customer accounts following contract execution.
Coordinate cross-functional teams across Sales, Product, Engineering, Support, and Delivery to ensure successful customer outcomes.
Lead customer onboarding, implementation governance, and operational reviews to drive adoption and retention.
Smile Digital Health provides a FHIR-based data liberation platform that makes it easy for healthcare stakeholders to collect and exchange data. The company ranked #19 on Deloitte's Technology Fast 50 Ranking for 2024 and values respect, inclusion, diversity, and belonging.
Understand clients' business and technical requirements to proactively improve service quality.
Act as a technical liaison between client and organization, advocating on client's behalf.
Identify and drive improvements to increase stability and scale of technical infrastructure.
PointClickCare is a leading health tech company that helps providers deliver exceptional care with a platform serving over 30,000 provider organizations. It is founder-led and privately held, recognized by Forbes as a top private cloud company and one of Canada's Most Admired Corporate Cultures.
Serve as technical advisor and strategic owner for enterprise accounts, driving adoption through demos, workshops, and troubleshooting.
Own the full customer lifecycle from onboarding to expansion, partnering with developers to C-suite executives.
Identify and scope expansion opportunities, lead executive reviews, and act as the voice of the customer internally.
Deepgram provides real-time APIs for speech-to-text, text-to-speech, and voice agents, underpinning the Voice AI economy. With over 200,000 developers and 1,300+ organizations, they've processed 50,000 years of audio and transcribed 1 trillion words, backed by a Series C from leading investors.
Manage enterprise customer relationships as single point of contact, ensuring SLA compliance and driving ROI.
Troubleshoot complex technical issues and provide advanced support for contact center and telecommunications products.
Coordinate projects, conduct regular reviews, and present customized solutions to stakeholders.
NiCE software products are used by 25,000+ global businesses to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. With over 8,500 employees across 30+ countries, NiCE is an innovation powerhouse in AI, cloud, and digital.
Lead large-scale, global AI transformation initiatives for strategic clients, building relationships with C-level stakeholders and shaping technology strategy.
Provide technical leadership and coaching to teams, enabling AI adoption and driving innovation across client environments.
Drive growth by contributing to sales, marketing, and partnerships, developing go-to-market strategies and reusable AI collateral.
Valtech is a global digital agency focused on enabling business transformation, helping clients anticipate trends and connect with consumers across digital and physical touchpoints. With over 6,000 innovators in twenty-two countries, they foster a people-first culture of collaboration, learning, and transformation by doing.