Build and maintain strong, trusted relationships with assigned clients as a strategic advisor and primary point of contact.
Drive product adoption, identify upsell opportunities, and partner with clients to establish KPIs and success measures.
Monitor client health, provide training and support, and collaborate cross-functionally to ensure a seamless customer experience.
Symplicity provides employability and student success solutions for higher education institutions, helping support students from career development to alumni engagement. Their technology is used by over 30 million students worldwide, and they foster an inclusive, diverse, and collaborative workplace.
Build trusted advisor partnerships with clients, aligning platform value to their business goals.
Create tailored Success Plans, conduct Business Reviews, and identify expansion opportunities.
Maintain accurate client records in Salesforce and collaborate with internal teams.
Submittable is a software platform that helps mission-driven organizations manage programs, applications, and funding distribution. In 2024, it supported 30,000 programs and facilitated over $10 billion in funding, with a collaborative culture focused on social impact.
Serve as the primary day-to-day contact for clinic and health system customers after go-live, driving enrollment, adoption, and satisfaction.
Build repeatable onboarding processes, documentation, and a customer knowledge base to move from firefighting to proactive success.
Track account health, run satisfaction surveys, and route technical issues to Engineering and IT for permanent fixes.
RhythmScience is revolutionizing virtual cardiac care by developing advanced remote monitoring solutions for hypertension, heart failure, and rhythm management. The company fosters an inclusive, collaborative culture and is committed to improving patient outcomes through cutting-edge healthcare technology.
Own the business relationship with North American Higher Education customers and drive their success.
Develop Customer Success and Retention Plans to ensure satisfaction, adoption, and renewal.
Coordinate business reviews, collaborate cross-functionally, and champion the full use of Brightspace.
D2L is a cloud company modernizing education with a next-generation learning platform, Brightspace. With 25 years of dedication to transforming learning, D2L emphasizes flexible work, wellbeing, and an inclusive culture.
Own the customer relationship from late-stage sales through onboarding and ongoing partnership, serving as the customer's advocate inside the company.
Drive adoption, manage account health, and lead business reviews to ensure customers see real value from the platform.
Partner with Implementation and cross-functional teams to deliver seamless onboarding and address risks, gaps, and opportunities.
Keebler Health is building the operating system for value-based care, empowering risk-bearing healthcare organizations to unlock the full power of their data. They are an early-stage company with a fast-paced, innovative environment and a collaborative team culture.
Own day-to-day client relationships, driving adoption, activation, and value realization for assigned accounts.
Partner with strategic account leadership on renewals, growth opportunities, and executive-level issue resolution.
Lead process improvements, analyze performance metrics, and act as a mentor to elevate the Client Success team.
Heartbeat Health is a virtual-first cardiovascular care company providing telemedicine, diagnostics, and virtual care programs to improve heart health outcomes. The company is remote-first, mission-driven, and fast-paced, with a culture that values diversity, mutual respect, and innovation.
Build strategic partnerships with enterprise healthcare clients to maximize adoption and business outcomes.
Act as a trusted advisor to C-level executives, aligning goals with product capabilities and success strategies.
Monitor account health, manage escalations, and identify growth opportunities to improve retention.
The hiring company delivers technology solutions for healthcare organizations, focusing on acute and post-acute care and serving vulnerable populations. It is a remote-first organization that emphasizes strategic partnerships, professional development, and customer success culture.
Conduct empathetic live conversations with clients who missed or canceled appointments to help them rebook or find a new provider.
Maintain accurate documentation and collaborate with clinical, provider operations, support, and external partner teams.
Meet outreach and productivity goals while delivering personalized support and identifying engagement barriers.
Jobgether is a platform that matches candidates with job opportunities using AI-powered matching for fast, objective review. The company supports a remote, mission-driven culture focused on improving access to quality mental healthcare.
Develop new business with higher education institutions, corporations, and advertisers to expand partnerships.
Manage full sales cycle including prospecting, negotiating, and closing agreements.
Represent the organization at conferences and events to build relationships and generate opportunities.
This role is for a partner company focused on advancing women's careers in business through partnerships with schools and corporations. The company provides a collaborative virtual environment and supports a mission-driven team.
Provide compassionate first-contact support for clients seeking mental health care, conducting needs assessments and risk triage.
Manage high-volume inbound calls, emails, and chats, while navigating CRM tools like Zendesk and Salesforce.
Demonstrate flexibility in working overnight shifts and maintain strong written and verbal communication skills.
Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally through employer and health plan partnerships. The company delivers high-quality care via an AI-powered platform, backed by extensive peer-reviewed research and proven outcomes.
Manage and grow relationships with an assigned portfolio of clients, serving as a trusted day-to-day partner.
Drive platform adoption, client engagement, and strategic account plans to ensure clients maximize value.
Analyze client health and collaborate with internal teams to support retention, growth, and issue resolution.
iCapital is a financial technology company powering the world's alternative investment marketplace. The company fosters a culture of innovation, collaboration, and client success, offering comprehensive benefits and an equal opportunity environment.
Serve as the primary relationship owner for Curated clients across legal, AI, medtech, CRO, and other non-pharma industries, guiding programs from intake to delivery.
Partner with internal operations and Impiricus client services teams to coordinate physician recruitment, scheduling, and execution while managing multiple concurrent engagements.
Help build the client services function from the ground up, creating playbooks, templates, and processes as the business scales.
Impiricus is the Agentic Commercialization Platform for Healthcare, helping life sciences teams understand physician intent and enable real-time action. Founded by a practicing physician and a senior pharma executive, it is trusted by more than one million opted-in HCPs.
Serve as the single post-sales support point of contact for customers, driving value and impact conversations.
Coordinate with internal teams to ensure delivery of contracted products and services while meeting SLAs and KPIs.
Track customer adoption, document use cases, and coordinate training needs across a portfolio of accounts.
Dun & Bradstreet is a global leader in business decisioning data and analytics, helping companies grow, manage risk, and innovate. They are a diverse, global team that values creativity, collaboration, and bold ideas.
Drive referral growth and build strong partnerships with physician practices and providers in the Collaborative Care Program.
Manage a regular cadence of account meetings to review enrollment, performance, and satisfaction while developing contingency plans.
Collaborate with clinical operations and serve as a liaison between providers and Mindoula to escalate concerns and support the referral process.
Mindoula is a behavioral health company that provides case and care management supported by technology such as a mobile engagement app, proprietary psychometrics, and predictive analytics. The company is expanding rapidly across multiple states and focuses on delivering Collaborative Care programs in partnership with primary care and specialty physician groups.
Provide accurate admissions information and conduct virtual interviews with prospective students.
Manage outreach via phone, text, and email to schedule appointments and follow up.
Maintain detailed records in the CRM and collaborate with campus admissions teams.
This educational institution operates multiple campuses across the United States and focuses on student recruitment and enrollment. It maintains a remote, customer-focused team with a professional and collaborative culture.
Serve as primary client point of contact and team leader, ensuring client satisfaction and project success.
Oversee project management, including budgets, scopes, and timelines, while mentoring junior account team members.
Identify organic growth opportunities and collaborate with strategy and client services on business development.
Precision AQ is the top payer marketing agency in the country, partnering with global pharmaceutical and life sciences companies to make medicines accessible and affordable. The company offers opportunities for learning, mentorship, and working on cross-functional project teams with advancement potential.
Build long-term relationships with women's health providers to enable seamless mental health referrals.
Lead in-person sales meetings with OBGYN practices, educating clinic staff on Seven Starling's value.
Activate and grow referral accounts through ongoing account management and CRM tracking.
Seven Starling is a virtual care platform revolutionizing women's behavioral health by combining therapy, peer support, and medication management for perinatal mood disorders. As a venture-backed, rapidly scaling startup, it partners with leading health plans and OBGYN clinics across the nation.
Convert high-intent inbound calls, referral callbacks, and web leads into scheduled first visits with warmth and urgency.
Support established patients by resolving simple requests and routing them to the right team quickly and accurately.
Grow through coaching, call audits, and performance feedback while documenting every interaction with clear next steps.
Geode Health is a rapidly growing national provider of outpatient mental health services focused on making care accessible, affordable, and effective. The company is backed by KKR and emphasizes a supportive clinical community, professional development, and a mission-driven culture.
Drive discussions and resolve operational frictions and client relations matters in a timely manner.
Lead strategic reviews that map technical delivery to the client's business outcomes.
Collaborate with cross-functional teams to manage billable hours and identify expansion opportunities.
Smile Digital Health provides a FHIR-based health data platform for healthcare stakeholders to collect and exchange data. Ranked #19 on Deloitte's Technology Fast 50 in 2024, it operates in over 20 countries and fosters an inclusive culture.
Own the end-to-end provider onboarding experience, from first day through first weeks seeing patients.
Lead orientation and training sessions on clinical systems and workflows, including EHR, scheduling, and provider portal.
Identify bottlenecks and drive process improvements to scale onboarding, partnering cross-functionally.
Handspring is a virtual mental health clinic for children, teens, and young adults, working to rebuild the mental healthcare system from the ground up. It is an early-stage, mission-driven organization building a diverse team dedicated to making quality mental healthcare accessible to all young people and their families.